Hi All,
We are looking to track and report on the service desk engineers' case interactions.
Our definition of this is
- Case Updates
- Field Updates
- Emails Sent
The only method I can find to achieve this at the moment is reporting on the sys_audit table which I am aware is not recommended.
The issue we have is instead of the incident table we use one for cases called sn_customerservice_case
Most of the support found so far is for the incident table.
Any suggestions or advice would be appreciated.
