Workspace: Activity Post Types not stored in user preferences?

Prasad43
Tera Guru

‎12-21-2023 11:31 PM

Workspace: Activity Post Types not stored in user preferences?

We have a requirement to make default selection of below values in workspace.

Prasad43_0-1703230252767.png

 

 

We see these are not stored in user preference and it is storing in the table Sys Activity Suplimentals [sys_activity_supplemental]. It is being store for each record. User preference stores it for table. How can we make these default options. Please assist.

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Maik Skoddow
Tera Patron
Tera Patron

‎12-21-2023 11:48 PM

Hi @Prasad43 

there is no "law" in ServiceNow that says the preferences table has to be used always. I'm sure the developers had a reason to choose another table instead.

And it's great that you already found out where these values are stored. Now you think about how to fill the default values each time for a user. For example, you could implement a business rule for that purpose.

Maik