Wrong value for from field of email when I reply mail on Agent Workspace

[Hiroshi Maeta]

When I reply a mail at a case on Agent Workspace, the mail failed to send.
The error string said "Missing '<' "

I checed the email and found the from field was wrong.
The string of from field is like this:

encorded email_user_label <email_user_label(not encorded)<e-mail address>>

This shoud be:

encorded email_user_label <e-mail address>

This can be occur only when I reply from Agent Workspace.
Is there any way to fix this?

//* As a temporary measure, I'll set  "From genelation tyep" of reply-sent of Email Client Templates, as a "Text"  *//

[Community Alums]

HI @Hiroshi Maeta ,

Try Sending an email response from a case activity stream. Respond to cases using options within a customer email thread. You may not require using another email client which saves time and effort.

1. Open your workspace.
2. Select and open the case from the activity stream for which you want to send or forward a response.
   The case opens up in a new tab.
3. Click Reply in the Activity Stream to write a response to the customer or click the  icon and select Reply All to reply to all the customer email ids mentioned in the original email or select Forward to forward the email to any other email ids not mentioned earlier.
4. Based on the selection, the Reply Email, Reply All Emails, and Forward Email screens opens in full screen in a new tab.
   Note: You can click the  icon to add attachments from the file system or delete attachments already associated with the existing case.
5. Compose your email and click Send.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Hiroshi Maeta]

Hi @Sandeep Dutta and thank you for the reply.
That procedure what you mentioned is exactry what I did, and the email has not sent and the mail stored into Failed of outbound mailbox. The error message was "Missing '<' ".

I appreciate if you have more advice.

Maeta

[Hiroshi Maeta]

I found this could be occur when I set a name included letter ")" on email_user_label of sys_email_account table.

It cannot reproduce this problem if I replace letter ")" as another letter.

[Community Alums]

Then replace with ")" as "<" is not read by the workspace email client.