Guys - We have a requirement to create custom UI action in CSM configurable workspace list view to redirect agents to create a record via record producer . We have tried creating UI action on workspace view but that is not visible on list view. Pleas...
Hi Team, We have created 2 blank email templates with the body which contains the logo/signature.One is created on Case form and another on Order Task form. The one for Case form is working fine. That is When we open any case record and click on emai...
Hi All,I had an Assignment and required some help with code here .Task:Create a Workflow to get manager approval when incident got created and Add Runscript to Update Incident notes based on Approval statevar incGR =new GlideRecord('incident');incGR...
Hello community, I have already upgrade my instance to Yokohama ver and I would like to update plugins related CSM and FSM Configurable Workspace. For example, for updating CSM and FSM Configurable Workspace Foundation plugin, I cannot update it be...
Hi Team,Created two incidents with 2 different groups, Incident 1 --caller--Abel Tuterincident assignment group is > Test ITIL GROUP Inciden2 – Requested by --Abel Tuterincident assignment group is > Test ITIL GROUP2 when the incident state changes ...
I created a UI action on Case table.with below details.name: my UI actionaction: takeActionForm button: checked Client : checkedonClick : onClick()Script : function onClick(){alert('hi');} But, When I click on the form button alert message is not po...
Hi - I am looking for some help as I am not a developer but have been asked edit the timestamp on the My Requests widget to show date/time instead of time ago. We use this widget on our customer portal homepage. Below is a screenshot of how it appear...
I have a Lookup Select Box on a variable set on a Catalog item that calls a script include in a reference qualifier and passes in the value of the previous Lookup Select Box into the script include. This script include returns a string value that is ...
I extend the Case table and created a custom table. I created a Record Producer for that custom table. Both have an Application Scope of Customer Service. On the instance.servicenow.com/csm page, when I post from that form, I get the message "Request...
Ok I got this problem with my csm portal page on servicenow. When I go to my landing page or you could call it the index page without login in I get the search bar on the page on it without login in. I cheeked on my pdi and this is not an out of the ...
Hello team, Hi has anyone recently appeared for ServiceNow CIS-CSM (Customer service management )exam 2025 .Could anyone kindly share any questions or dumps for the CIS -CSM exam?
Hi Team,Not able to access the Service Catalog of Catalog Items from the Native and SOW View.Details I checked >With required role> catalog, catalog_admin ,itilchecked any user criteria defined under service catalogVerified the Service Catalog in >sc...
Hi Team,I Need to disable /remove the OOB approval for REQ item.how to achieve this? Any best approach for this requirement. Regards,Abhilasha G T
Hi everyone, I have a requirement for Temporary Call Divert using Declarative Actions and UI Builder page. I have two fields: a Diversion number that the user enters, and a Type of Action choice field that can contain Activate, Modify, and Deactivate...
For our internal users we are using Azure SSO and logging into servicenow using their email address. Now we are trying to get our external users connected using Azure guest accounts but instead of using their email address we want to use the Object ...
