Hello,I would like to learn more about how HR Skills work for auto-assignment cases. I understand that it operates with matching rules and that these rules are linked to a Script Include. Could anyone provide more details on how I can assign an HR ca...
Hi,We have the following use case: We are a service provider with customers using TOPdesk as a service management tool. They use the service portal provided by TOPdesk and log into TOPdesk. We want to establish a connection from the TOPdesk portal to...
Hello everyone, I dont know which group to join, but Im new to servicenow and Im learning . Thank youJunore
Why is the widget preview not available in the Service Portal Designer in the Service Portal Configuration? I have the widget Has Preview set to True but it is not showing up.
Guys , We have requirement to show case type tickets created by End users to see on portal. To show case type tickets created by them we tried with contributor editor role but still they are unable to see. Please guide which role we need to provide t...
There was a question on my CSM exam which was something on these lines - What feature allows the agents to provide updates to customers? Not sure if I remember it right fully bu any pointer is appreciated?
Guys - I have a query regarding AWA in CSM. Query - How to set default assignment group to case if assignment rule conditions doesn't match. Please help
Hello, In the screen conditions for the UX Screen, the visibility is following the condition if a table is chosen but not following the condition if any further conditions are added such as category type.Please help me out in achieving adding further...
How to add and modify widgets/reports in Agent Workspace home page. I have to edit the home page
Per a recent HI Support conversation, it appears the AI Search Assist driven version of Contextual Search is not capable of evaluating filter configurations as provided by the Zing driven version. Out of the box, Contextual Search provides table fil...
Hi AllWe have users with multiple locations like China ,Hamburg, India etc., when user table is updated for the users with their respective time zone and my system default is US/Eastern.Issue is:The users preference setting is changing to system defa...
Hi Team ,In the incident form, i want see the created Change records in the work notes section. How to achieve this. Regards,Abhilasha G T
Hi guys, I have to show knowledge articles in community portal. When a user is creating a question on community portal , when typed title ,Related Posts dropdown is seen. In this dropdown it only shows questions and blogs, I would like to show knowle...
We have a requirement to implement a questionnaire within ServiceNow. Additionally, we need to ensure that the responses are saved for future reporting purposes. Could anyone please assist us in identifying the best approach to achieve this.
Hi, Based on logged in user need to populate the parent accounts and child accounts from contacts table to " Account" field (type list collecter) in record producer formCan anyone please help on this, It will be useful. Thanks!