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How Translate Email in the activity stream on CSM Workspace ?

I have implemented dynamic translation in my instance, allowing me to translate fields like the short description and description on the native form, as well as entries in the activity stream.native form  In the CSM workspace, however, the translate ...

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nagaraju15 by Tera Contributor
  • 755 Views
  • 2 replies
  • 0 helpfuls

"Show More"/Description for cases only showing for contact

Hello!We would like to make it so that portal users can see the description of cases in the ticket view where they are not the contact. They can view the other cases just fine, but for some reason, they do not have the "show more" button which expand...

Service Portal - Case View

Hey All, When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal.  Has anyone else run into this?  I believe that it should show the first line and then have a show more/less button ...

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Integration via Google pub sub spoke

Hi Community,  We are integrating servicenow third party tool via google pub sub spoke (OOB spoke available for integration hub).Whenever the third party tool publishes the message to topic in a google pub/sub , we are not getting any notification, b...

Community Alums by Community Alums  
  • 837 Views
  • 3 replies
  • 0 helpfuls

Get user's data with license details

Hi,  I have to create a single report which will have data like Users details (Name, Manager Name, Assignment group, etc.) and his subscription with which module. To achieve this I have created a database view with table sys_user and sys_user_has_lic...

VinayC by Tera Contributor
  • 723 Views
  • 4 replies
  • 0 helpfuls

Resolved! Make App engine studio portal menu on role based

Hi Team, we have created an custom application in App Engine Studio along with portal experience. we want to make portal experience menu on role based. can someone suggest on this? i have tried different ways but not working. Thanks,Ganesh

Mohan22 by Tera Expert
  • 771 Views
  • 7 replies
  • 0 helpfuls

Resolved! How can I determine how many licenses are being used?

Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...

Jamie47 by Giga Expert
  • 8171 Views
  • 5 replies
  • 6 helpfuls

Accomodating Customer specific Support number

Is there a possibility to have customer specific support number on the virtual agent menu item option for call support on service portal? Or is it like we can have only one support number configured for this? Screenshot attached for reference.

R0810 by Tera Expert
  • 521 Views
  • 2 replies
  • 0 helpfuls

Resolved! CATEGORY SUBCATEGORY DEPENDENCY ON LOAD

Hey Community,I have a case form and there are dependent choice field as below order-Entity -> Category -> Sub CategoryClient scripts are written to show values based on the value selected in parent fields as below -1st client script - on change of E...

Anupriya- by Tera Expert
  • 973 Views
  • 8 replies
  • 0 helpfuls

CSM - Measure Total of Customer Facing Actions

Hello, We have the need to measure any customer facing actions in a case, meaning Comments, Emails to the customer, we've got a custom Phone Notes journal field. Is there any feature, metric or any OOTB report or PA report that might answer this requ...

Hiding All Module options

Hello all. I am trying to set up a CSM Landing page for a team which has links to service portal and other information. We don't want any of the modules to show up for the team. The only reason we are thinking of taking this route is because we have ...

rohjamil by Tera Contributor
  • 440 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hide catalog item category on CSM Portal

Hi All,I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal. How can I make it possible?Thank you.