I have implemented dynamic translation in my instance, allowing me to translate fields like the short description and description on the native form, as well as entries in the activity stream.native form In the CSM workspace, however, the translate ...
Hello!We would like to make it so that portal users can see the description of cases in the ticket view where they are not the contact. They can view the other cases just fine, but for some reason, they do not have the "show more" button which expand...
Hey All, When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal. Has anyone else run into this? I believe that it should show the first line and then have a show more/less button ...
Hi Community, We are integrating servicenow third party tool via google pub sub spoke (OOB spoke available for integration hub).Whenever the third party tool publishes the message to topic in a google pub/sub , we are not getting any notification, b...
Hi, I have to create a single report which will have data like Users details (Name, Manager Name, Assignment group, etc.) and his subscription with which module. To achieve this I have created a database view with table sys_user and sys_user_has_lic...
Hi Team, we have created an custom application in App Engine Studio along with portal experience. we want to make portal experience menu on role based. can someone suggest on this? i have tried different ways but not working. Thanks,Ganesh
Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...
Is there a possibility to have customer specific support number on the virtual agent menu item option for call support on service portal? Or is it like we can have only one support number configured for this? Screenshot attached for reference.
Hey Community,I have a case form and there are dependent choice field as below order-Entity -> Category -> Sub CategoryClient scripts are written to show values based on the value selected in parent fields as below -1st client script - on change of E...
Hello, We have the need to measure any customer facing actions in a case, meaning Comments, Emails to the customer, we've got a custom Phone Notes journal field. Is there any feature, metric or any OOTB report or PA report that might answer this requ...
Hello all. I am trying to set up a CSM Landing page for a team which has links to service portal and other information. We don't want any of the modules to show up for the team. The only reason we are thinking of taking this route is because we have ...
Hi Team, I am looking for Development best practices those should be followed by developer during FSO Project implementation. Looking more on FSO Application security, data transfer between different scope available withing the instance and in case o...
Hi All,I am trying to hide a category inside a catalog for the CSM portal. I want the category to be present for instance users to use inside the instance, but I don't want it to be visible on the CSM portal. How can I make it possible?Thank you.
Hi Team, How can I restrict language picker selection to one of the domain and visible to another domains for both portal and backend
