Learning Collaborative Work Management (CWM) doesn't have to be overwhelming. ServiceNow provides focused video content covering everything from foundational concepts to best practices for unified work execution on our ServiceNow Community YouTube. Whether you're unifying your team's work, standardizing delivery practices, or coordinating with portfolio strategy, CWM is designed to meet you where you are.
Start here for unified work management and team collaboration
Collaborative Work Management (CWM) General
Best for: Delivery teams, project managers, team leads, anyone seeking unified work visibility and agile execution
This is your entry point. CWM General covers the purpose and power of bringing your team's work together in one place. You'll explore Boards for visual task management, Docs for collaborative documentation, incident management integration, and how CWM creates unified work visibility across your organization. Click here to watch.
Estimated video length: 5-15 minutes each
Pick your path based on your implementation scope
If you're a team member new to CWM:
Start with Collaborative Work Management Overview (5 min) → watch CWM Implementation Guide 2026 (5 min) for implementation → utilize Get Started with Collaborative Work Management (20 min) for detailed use cases, and go through the whole CWM General Playlist for more feature demos.
Want to go deeper? Complete the CWM Essentials Course (3 hours 7 minutes, on-demand) — Learn how CWM serves as a central hub to plan, visualize, manage, and collaborate on work to drive business outcomes.
If you're leading agile teams:
Start with the CWM Implementation Guide 2026 (5 min) → Unified Team and Enterprise Agile Planning in ServiceNow (2 min) → Getting Started with Enterprise Agile Planning (30 min) for a complete walkthrough, and explore the CWM General Playlist for foundational context.
Enterprise Agile Planning (EAP) is a specialized feature within SPM designed for agile teams and integrates seamlessly with CWM to enable strategic alignment and execution collaboration.
If you're implementing SPM + CWM:
Watch the Collaborative Work Management Overview (5 min) to get an overview, then watch the CWM Implementation Guide 2026 (5 min) to learn how to implement CWM, and explore SPM General and SPM Academy for ongoing best practices.
Explore the Watch and Learn: SPM, CWM & EA Video Collections for complete SPM & EA playlists and additional learning paths on strategic coordination.
Quick Reference: All CWM Learning Resources at a Glance
| Resource | Type | Duration | Purpose |
|---|---|---|---|
|
Video Collection |
23 videos |
Foundation for all paths |
|
|
Video |
5 min |
Core CWM concepts |
|
|
Video |
5 min |
Latest integrations |
|
|
Webinar |
20 min |
Complete feature introduction |
|
|
On-Demand Course |
3 hrs 7 min |
Deep learning |
|
|
Video |
2 min |
EAP overview |
|
|
Video |
30 min |
Agile collaboration guide |
|
|
SPM General Playlist (Optional) |
Video Collection |
45 videos |
Portfolio strategy |
|
How to Use SPM (Optional) |
Video Collection |
42 videos |
Extensions |
23 CWM Videos + Optional SPM & Resources: Build Your Complete Execution Strategy.
ServiceNow's CWM YouTube library is designed for organizations at every stage. Use CWM standalone to unify your team's work. Pair it with SPM to ensure work aligns with portfolio strategy.
Next Steps
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Choose your path above based on your role and implementation scope
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Start with CWM General Playlist and add path-specific videos
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For agile teams: Layer in Getting Started with Enterprise Agile Planning to enable EAP + CWM workflows
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Explore the Watch and Learn: SPM, CWM & EA Video Collections for complete SPM & EA playlists and additional learning paths on strategic coordination.
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Connect with the community in the ServiceNow Community to ask questions and share CWM + SPM best practices
