What is Import in CWM? Import feature in CWM lets you bulk-create CWM Tasks or Agile Stories on a Board by uploading a file with structured tabular data i.e. a spreadsheet, document, PDF, or image. Now Assist scans your file, recommends how each sour...
CWM Australia Updates - 2026 March, May & June Release Please check out the Delta Decks attached to this post for release overview Value Evolution - June 2026 This release focuses on AI-powered productivity, agile planning enhancements, and cros...
How to Use CWM+EAP for a Unified Agile Solution ServiceNow offers a single agile solution with two different vantage points—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of ...
In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...
What is Connected Work? Connected Work is the ability to import any task-based table directly into a CWM board, such as Incidents, Change Requests, Project Tasks, and many more. This features enables teams to plan and manage multiple work item types...
Welcome to ServiceNow® Collaborative Management Are you ready to start your CWM implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed ...
Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...
Migration Guide Agile Development 2.0 → CWM Team-Level Agile Execution · A step-by-step guide for transitioning to Collaborative Work Management (CWM) Contents OverviewPhase 1: Before You BeginPhase 2: Set Up Your CWM SpacePhase 3: Create ...
Getting Started with CWM Collaborative Work Management (CWM) is a central hub for any team member to plan, manage, and visualize their work. Learn more about how to implement CWM and how to get the most out of it! We'll keep this article updated w...
Team-Level Agile Planning with Collaborative Work Management If your team plans work in sprints, manages backlogs, or uses agile methods to deliver projects, Collaborative Work Management (CWM) provides the tools you need—with the flexibility to wor...
What is CWM My Work ? My Work in CWM consolidates all tasks assigned to you across ServiceNow applications into a single view. It enables you to monitor priorities, track deadlines, and filter by task type or date range, thus eliminating the need to...
Knowledge 2026: Call for Content Now Open May 5–7, 2026 | Las Vegas, NV Deadline: October 24, 2025 The countdown is on! Knowledge 2026 (K26) will be our biggest event yet — and we want your stories to be at the heart of it. This is your chance to...
The key to Collaborative Work Management is, well, collaboration. In order to encourage collaboration and keep teams working productively, it's best to set up a workflow to respond to access requests. We've created a sample workflow to get you star...
Collaborative Work Management (CWM) is designed for broad adoption across teams, roles, and work types—which makes its rollout look a little different from structured SPM deployments. Where SPM often relies on defined personas and train-the-trai...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Collaborative Work ...
We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...
SPM Vision Series - September 2025 Join us for September 2025 SPM Vision Series - highly anticipated bi-annual event returns on September 25th, 2025! You will get an exclusive look at what's shaping the future of ServiceNow Strategic Portfolio Manag...
Known Issue: Some users may experience an issue with Docs not saving when the Docs applicaiton is upgraded to version 6.0.0, but any of the dependent applications (CWM, SPW, EA, PWS) have not yet been upgraded to the minimum required versions listed ...
Teams using CWM to manage their work related to other tables on the Now platform may want to create a CWM board that is automatically populated by data from another table. For example, teams could leverage a Service Catalog request as an intake fo...
CWM May 2025 and March 2025 Store release Please check out the Delta Decks attached to this post for release overview Value Evolution - May'25 and Feb/March'25 May 2025 Please also review ServiceNow's Yokohama Store Release Product Documentatio...
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