How to bring your Epics in EAP into your CWM Boards using Connected Work Workaround guide for teams that create and manage epics in EAP and want to bring them to CWM Boards Temporary fix This is a temporary workaround, not a permanent setup. We pla...
Hybrid Project Management connects Project Workspace and Collaborative Work Management (CWM), keeping project work aligned by allowing teams to break down project tasks into their own tasks and stories in CWM while enabling project managers to track...
Team-Level Agile Planning with Collaborative Work Management If your team plans work in sprints, manages backlogs, or uses agile methods to deliver projects, Collaborative Work Management (CWM) provides the tools you need—with the flexibility to wor...
Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. If y...
Migration Guide Agile Development 2.0 → CWM Team-Level Agile Execution · A step-by-step guide for transitioning to Collaborative Work Management (CWM) Contents OverviewPhase 1: Before You BeginPhase 2: Set Up Your CWM SpacePhase 3: Create ...
Yes CWM Boards are capable enough to bring more than 1000 tasks (Project tasks, Incidents, Stories etc) into a CWM Board at once using Connected Work Connected Work normally caps on how many ServiceNow tasks (e.g. Stories, Epics, Incidents, Project T...
In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...
A practical guide to use AI to create your tasks in CWM If you are a knowledge worker, a team lead planning the work or a team member executing it, and you have a goal to get your work onto a CWM Board without building everything from scratch by hand...
As CWM grew, so did the number of places where your work shows up as a list. One is the Board List view and with the CWM Sept 2026 release, a new List is introduced in the Left navigation panel. Two different features in CWM both named as "list" and ...
CWM Australia Updates - 2026 March, May & June Release Please check out the Delta Decks attached to this post for release overview Value Evolution - June 2026 This release focuses on AI-powered productivity, agile planning enhancements, and cros...
The Brazil release adds new capabilities to Collaborative Work Management, helping teams turn unstructured information into actionable work faster and accelerate cross-platform alignment and delivery visibility. With ServiceNow Otto task generation, ...
What is CWM My Work ? My Work in CWM consolidates all tasks assigned to you across ServiceNow applications into a single view. It enables you to monitor priorities, track deadlines, and filter by task type or date range, thus eliminating the need to...
Learning Collaborative Work Management (CWM) doesn't have to be overwhelming. ServiceNow provides focused video content covering everything from foundational concepts to best practices for unified work execution on our ServiceNow Community YouTube. ...
What is Connected Work? Connected Work is the ability to import any task-based table directly into a CWM board, such as Incidents, Change Requests, Project Tasks, and many more. This features enables teams to plan and manage multiple work item types...
The key to Collaborative Work Management is, well, collaboration. In order to encourage collaboration and keep teams working productively, it's best to set up a workflow to respond to access requests. We've created a sample workflow to get you star...
Welcome to ServiceNow® Collaborative Management Are you ready to start your CWM implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed ...
What is Import in CWM? Import feature in CWM lets you bulk-create CWM Tasks or Agile Stories on a Board by uploading a file with structured tabular data i.e. a spreadsheet, document, PDF, or image. Now Assist scans your file, recommends how each sour...
How to Use CWM+EAP for a Unified Agile Solution ServiceNow offers a single agile solution with two different vantage points—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of ...
Getting Started with CWM Collaborative Work Management (CWM) is a central hub for any team member to plan, manage, and visualize their work. Learn more about how to implement CWM and how to get the most out of it! We'll keep this article updated w...
Knowledge 2026: Call for Content Now Open May 5–7, 2026 | Las Vegas, NV Deadline: October 24, 2025 The countdown is on! Knowledge 2026 (K26) will be our biggest event yet — and we want your stories to be at the heart of it. This is your chance to...
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