We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...
The key to Collaborative Work Management is, well, collaboration. In order to encourage collaboration and keep teams working productively, it's best to set up a workflow to respond to access requests. We've created a sample workflow to get you star...
What is Connected Work? Connected Work is the ability to import any task-based table directly into a CWM board, such as Incidents, Change Requests, Project Tasks, and many more. This features enables teams to plan and manage multiple work item types...
Agile Guidance ServiceNow offers two complementary and connected agile planning solutions—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached dec...
Getting Started with CWM Collaborative Work Management (CWM) is a central hub for any team member to plan, manage, and visualize their work. Learn more about how to implement CWM and how to get the most out of it! We'll keep this article updated w...
Collaborative Work Management (CWM) is designed for broad adoption across teams, roles, and work types—which makes its rollout look a little different from structured SPM deployments. Where SPM often relies on defined personas and train-the-trai...
In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Collaborative Work ...
We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...
SPM Vision Series - September 2025 Join us for September 2025 SPM Vision Series - highly anticipated bi-annual event returns on September 25th, 2025! You will get an exclusive look at what's shaping the future of ServiceNow Strategic Portfolio Manag...
Known Issue: Some users may experience an issue with Docs not saving when the Docs applicaiton is upgraded to version 6.0.0, but any of the dependent applications (CWM, SPW, EA, PWS) have not yet been upgraded to the minimum required versions listed ...
Teams using CWM to manage their work related to other tables on the Now platform may want to create a CWM board that is automatically populated by data from another table. For example, teams could leverage a Service Catalog request as an intake fo...
CWM May 2025 and March 2025 Store release Please check out the Delta Decks attached to this post for release overview Value Evolution - May'25 and Feb/March'25 May 2025 Please also review ServiceNow's Yokohama Store Release Product Documentatio...
Welcome to ServiceNow® Collaborative Management Are you ready to start your CWM implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed ...
Introduction Collaborative Work Management (CWM) is designed to transform how teams work together by providing a customizable central hub for task tracking and documentation. The value of CWM lies in its ability to streamline collaboration, enhan...
Collaborative Work Management (CWM) Release Updates Learn more about what's new in the latest release of CWM or look back on past releases to see how the product has evolved! See attached documents for more details or review the Product Documenta...
Lisa Latour
Steph Morillo
