More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

[laurentapia]

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent inspired our Community of over one million practitioners. 

Now, with the Australia release, Build Agent is more powerful and more accessible than ever. And we're ready to do it all again. 

Introducing #BuildMoreWithBuildAgent: a two-week challenge inviting ServiceNow practitioners of all levels to create a new application or expand on an existing one using Build Agent. 

Whether you participated in the original #BuildWithBuildAgent challenge or you're picking up Build Agent for the first time, this is your chance to vibe code with ServiceNow and see just how fast you can build an amazing app. 

What is Build Agent? 

ServiceNow Build Agent is a smart AI tool that helps you build, edit, and deploy full-stack applications via a conversational interface. It writes the code, organizes your files, fixes errors as it goes, and takes care of both the core logic and the UI.  

Built natively on the ServiceNow AI Platform, it understands the context of your existing workflows, data, and systems so what it builds actually fits your environment. Just describe what you want to create, and Build Agent manages the entire build process. 

With the Australia release, you now have more room to build than ever before: 

• Customer instances include 100 free Build Agent calls per month
• Personal Developer Instances (PDIs) include 25 free calls per month

More calls mean more space to experiment. 

 Why Join the #BuildMoreWithBuildAgent Challenge? 

• Get hands-on with one of ServiceNow's most innovative AI tools and see what you can build with increased call availability.
• Inspire a Community of over one million practitioners.
• Earn recognition in the Community by sharing what you built. 

Attending CreatorCon 2026 during Knowledge? Six outstanding applications will be selected to win a gift card for exclusive swag at the K26 Store. Winners will be contacted directly before the event. 
 
Can't make it to Las Vegas? You can still participate and redeem your reward online. 

How to Participate

1. Set Up Your Instance: Request a free Personal Developer Instance at developer.servicenow.com to start building immediately. 

1. Build: Create a new application or edit an existing ServiceNow IDE app using natural language prompts.  

1. Document: Share your application on social media with a description, video, or infographic showcasing your app and share the prompts that brought it to life. Make sure you include #BuildMoreWithBuildAgent in your post! 

1. Share: Comment on this blog post with a link to your social post and a brief description of what you built. 

Build and submit before May 4 to be eligible for recognition and a chance to win a gift card for exclusive K26 Store swag, redeemable online or on-site at the event. 

Getting Started with Build Agent 

New to Build Agent? Check out our original #BuildWithBuildAgent Challenge blog here for a full walkthrough, helpful resources, and FAQs to get you up and running. We can't wait to see what you build. 

Request a Free PDI and Start Building 

Terms and Conditions   

No purchase is necessary. #BuildMoreWithBuildAgent Challenge is open only to individuals at least eighteen (18) years old at the time of entry. The Challenge begins April 14, 2026, at 10:00 a.m. Pacific Daylight Time ("PDT") and ends on May 4, 2026, at 11:59 p.m. PDT.   

Entrants must respond to the official forum with a 1) Screenshot, graphic, or video showing their app built using Build Agent or 2) a 300 minimum word description of the app they built with a screenshot using Build Agent AND entrants must post their video or blog into the ServiceNow Community Developer forum here AND share it on LinkedIn or Twitter with #BuildWithBuildAgent Challenge on their post AND the social media post will be linked to their forum post.    

The Submission must be your own, original work; The Submission must contain a relevant reason/response to the prompt of Build Agent; The Submission must meet the format and size requirements of the social platform used to enter; The Submission must conform with any applicable social media platform terms.   

The prize includes a gift card redeemable online or at Knowledge 2026. Approximate Retail Value (“ARV”): $50 USD.   

The ServiceNow Community reserves the right to access email data provided by the entrant in order to reach out to individuals who have completed the challenge. Entrants who have met the guidelines and have successfully completed the challenge will receive an email from ServiceNow with instructions on how to redeem the prize. International country restrictions will apply.   

Except where prohibited, participation in the Challenge constitutes each entrant's consent to use submission’s name, and photograph (including, without limitation, entrant’s Twitter and LinkedIn profile photo), voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration. 

[DeepthiR4728719]

Hello @laurentapia 

#BuildMoreWithBuildAgent

Here's my LinkedIn Post URL for the app built.

https://www.linkedin.com/posts/ugcPost-7450644099830824961-z4uJ?utm_source=share&utm_medium=member_d...

🏫 EduPortal — a full School Management Portal built natively on ServiceNow.

─────────────────────────────
🎯 WHAT I BUILT
─────────────────────────────
EduPortal is a multi-role school management experience for:

🧑‍💼 Counselors → Student records, absence tracking, attendance analytics
👨‍👩‍👧 Parents → Child grades, attendance, upcoming events — all in one place
🎒 Students → GPA tracker, course schedules, deadline reminders

Built the modern way — no Jelly. No GlideAjax. No legacy shortcuts.

✅ UI Builder Experience + Now App Shell
✅ UX Theme Design Tokens (dark mode — zero JavaScript)
✅ Scripted REST API with UIB Data Resources
✅ Role-based nav via App Shell visibility conditions
✅ Now Design System (NDS) components throughout
✅ Reusable UX Page Library across experiences

─────────────────────────────
🚀 THE BIGGER PICTURE
─────────────────────────────
Building this made one thing crystal clear:

ServiceNow is not just an ITSM platform.
It's a full enterprise application development platform — and Education is wide open.

Think about what's already happening in K-12 and higher ed:
→ Schools run PowerSchool for SIS (Student Information Systems)
→ Districts use HAC (Home Access Center) for parent/student portals
→ Attendance, grades, scheduling, and counseling are all siloed tools
→ Staff still chase paper absence forms and email chains

None of these systems talk to each other well.
ServiceNow can be the connective tissue.

─────────────────────────────
🔗 IMAGINE THE INTEGRATIONS
─────────────────────────────
📌 PowerSchool Integration
→ Sync student enrollment, grades & attendance into ServiceNow via REST
→ Auto-create absence records when PowerSchool flags an unexcused absence
→ Counselors work absences as Tasks — full workflow, SLA & escalation built in
→ Push approved absence records back to PowerSchool automatically

📌 HAC (Home Access Center) Integration
→ Replace the clunky HAC portal with a modern ServiceNow UIB experience
→ Parents get a mobile-friendly dashboard instead of a 2005-era web page
→ Grade updates & event notifications delivered via Now Mobile
→ Single sign-on via the district's existing identity provider

📌 What else becomes possible:
→ IEP & 504 Plan case management as ServiceNow Cases
→ Counselor appointment scheduling via Now Calendar
→ Student mental health check-ins as confidential intake forms
→ HR onboarding for new teachers on the same platform
→ Facilities requests on the same instance

Every pain point in education is something ServiceNow already solves elsewhere:

| Education Problem | ServiceNow Answer |
|----------------------------|-----------------------------|
| Siloed student data | Integration Hub + REST |
| Paper absence forms | UIB Forms + Workflow |
| No parent visibility | Now Mobile + App Shell |
| Manual counselor tracking | Cases + SLA Management |
| Disconnected tools | Single platform, one login |

The platform is ready. The integrations are buildable today.
All it takes is someone in the education space to see the opportunity.

I built EduPortal to show what that could look like — and the Build Agent made it faster than I ever expected. 🤖⚡

Details of the App built:

Below are the Prompts I used to build this app.

PHASE 1: Build the application

PROMPT 1 — Create Absence Request Table

Create a new ServiceNow table with the following specification:

Table name (label): Absence Request
Table name (technical): x_edu_absence_request
Extends: Task (or base table if Task is too heavy; if extending Task, set category)

I provided the list of columns to be added in the table.

PROMPT 2 — Create Course Schedule Table

Create a new ServiceNow table:

Table name (label): Course Schedule
Table name (technical): x_edu_course_schedule

Fields:
1. course_name | String (150) | Course Name | Mandatory
2. teacher | String (100) | Teacher Name | Mandatory
3. room | String (50) | Room / Location
4. time_slot | String (100) | Time Slot | e.g. "8:00 - 9:00 AM"
5. days | String (50) | Days | e.g. "M-W-F"
6. grade_level | String (20) | Grade Level
7. school_level | Choice | School Level | Choices: elementary, middle, high | Mandatory
8. active | Boolean | Active | Default: true

PROMPT 3 — Create the UI Page

In ServiceNow Studio, navigate to:
File → New → UI Page

Set:
Name: edu_portal
Title: EduPortal — School Management
Direct URL: true (check "Direct")
Category: (leave default or set to "EduPortal")

PROMPT 4 — Create the UI Macro for Shared CSS

In ServiceNow Studio:
File → New → UI Macro

Name: edu_portal_styles

PROMPT 5 — UI Page HTML Content

Create the EduPortal UX Theme

In ServiceNow Studio or via Navigator:
Now Experience Framework → UX Themes → New

Set:
Name: edu-portal-theme
Label: EduPortal Theme
Extends theme: sn-default (or your org baseline)
Active: true
Description: EduPortal school management design tokens

PROMPT 6: Register Font Assets as UX Assets

PROMPT 7 — UX Page Library CSS (UX Asset — Stylesheet)

Create a UX Asset of type CSS with name: edu-portal-lib-css

This stylesheet uses Now Design System CSS custom properties so it
INHERITS the theme tokens . Do NOT hardcode colors.

PHASE 2 — UI BUILDER EXPERIENCE SETUP

PROMPT 8 — Create UIB Experience (App Shell)

PROMPT 9 — Configure App Shell Navigation (Left Nav)

PROMPT 10 — Create UIB Routes

PHASE 3 — DATA RESOURCES (UIB)

PROMPT 11 — Create UIB Data Resources

PHASE 4 — SCRIPTED REST API (replaces GlideAjax)

PROMPT 12 — Create Scripted REST API: EduPortalAPI

PROMPT 13 — Overview Page (UIB HTML Component)

PROMPT 14 — Absence Request Page (UIB HTML Component)

PROMPT 15 — Schedule, Student Records, Parent, Student Pages

PROMPT 16 — Dark Mode via UX Theme (No JavaScript Required)

It was challenging to work through the initial errors, but I overcame them and successfully built this.

Thanks

Deepthi R.

[TWeigel]

Hi all,

https://www.linkedin.com/posts/tino-weigel-5172331a6_buildmorewithbuildagent-agineo-servicenow-share...

For the #BuildMoreWithBuildAgent challenge, I built "Smart Resource Advisor" – a ServiceNow application that recommends employees for open Resource Plans in SPM based on skill matching and availability.

The problem it addresses: Resource Managers manually review project descriptions, employee profiles, and workload data to fill open resource requests. When requirements are written as free text in Demands or Projects, there is no systematic way to match them against employee skills without significant manual effort.

The application reads unassigned Resource Plans, extracts required skills from the linked Demand or Project description using a keyword-based matching engine (with a Now Assist GenAI path for licensed environments), and scores each employee based on skill overlap and current utilization. HR absence records are included in the availability calculation. The result is a ranked list of up to five candidates per request, each with a match score, availability percentage, and a short explanation. Resource Managers can assign directly from the UI.

A few honest observations from the build process:

Build Agent produced a structurally complete application from the initial prompt, but the build failed with generic DiagnosticErrors. The fix was to prompt an incremental rebuild – starting from a minimal shell and adding one component at a time. That approach isolated the root cause in two steps and is the most transferable lesson from this project.

Scoped apps in ServiceNow introduce cross-scope access restrictions that are easy to overlook. Writing to sys_user_has_skill from a scoped Script Include is blocked by default and requires either global scope execution or explicit cross-scope privileges. The GlideAjax endpoint also requires "Accessible from" to be set to "All application scopes" – otherwise the client call returns a 404 with no further explanation.

The application was built entirely on OOTB SPM tables (resource_plan, dmn_demand, pm_project, sys_user_has_skill, sn_hr_core_case) without custom schema changes, using five Build Agent prompts.

Initial prompt:

Build a ServiceNow application called "Smart Resource Advisor" for the SPM module.

The app helps Resource Managers find the best-matching employees for open resource plans and resource assignments by using AI-based skill matching and availability analysis.

**Core functionality:**

1. RESOURCE REQUEST ANALYSIS
   - Read open Resource Plans (resource_plan table) and Resource Assignments 
     (sn_plng_att_core_resource_assignment table) where no specific user is assigned yet
   - Extract the requirement description from the linked Demand (dmn_demand.description, 
     dmn_demand.short_description) or Project (pm_project.description, 
     pm_project.short_description)
   - Use Now Assist / GenAI to analyze the free-text description and identify 
     required skills, roles and competencies

2. EMPLOYEE SKILL MATCHING
   - Query employee skills from sys_user_has_skill (joined with cmn_skill for skill names)
   - Match identified required skills against each employee's skill set
   - Calculate a match score (0–100%) per employee based on skill overlap

3. AVAILABILITY & WORKLOAD CHECK
   - Calculate current utilization per employee from existing Resource Plans 
     (resource_plan) and Resource Assignments (sn_plng_att_core_resource_assignment): 
     sum of planned_hours vs. available capacity for the relevant time period
   - Check HR absence records (sn_hr_core_case or sn_absence_management) for 
     overlapping leave in the requested time window
   - Combine both into an "availability score"

4. RECOMMENDATION ENGINE
   - Combine skill match score and availability score into a weighted overall score
   - Display a ranked list of the top 5 recommended employees per resource plan/assignment, 
     showing: name, matched skills, overall score, current utilization %, absence conflicts
   - Provide a short AI-generated explanation for each recommendation

5. DIRECT ASSIGNMENT ACTION
   - Allow the Resource Manager to select a candidate from the list and directly 
     assign them to the resource plan (user_resource on resource_plan) or resource 
     assignment with a single click
   - Trigger a notification to the assigned employee

**UI:**
- Workspace-style UI with a list of open/unassigned resource requests on the left
- On selection: show requirement details (description, dates, required hours) and 
  the ranked recommendation list on the right
- Include a dashboard with KPIs: number of open requests, average time-to-fill, 
  top skill gaps

**Tables to use (OOTB SPM, do not create duplicates):**
- resource_plan, sn_plng_att_core_resource_assignment
- dmn_demand, pm_project
- sys_user_has_skill, cmn_skill
- sys_user (employee profiles)
- sn_hr_core_case (absences)

Use scoped roles: resource_advisor_viewer and resource_advisor_manager.
Follow ServiceNow Fluent SDK best practices.

[JKinzler]

Hi everyone,

https://www.linkedin.com/posts/justus-kinzler-5140a8220_buildmorewithbuildagent-servicenow-share-745...

My contribution to the #BuildMoreWithBuildAgent Challenge - a Meal Planner that figures out what to eat for dinner!
I used the opportunity to find out where the Build Agents limits are - and tried to keep my prompts as simple as possible.

My prompts:

Spoiler

Prompt 1:

Build an application that functions as a Meal Planner.

The user should be able to navigate to the list of meals in the application and be able to add their own

Populate the list with at least 20 different meals for dinner.

The meals should be grouped into different types.

The homepage should show an overview of the current and upcoming week and recommend a meal for dinner for each day.

The user should be able to reroll a new meal for each day individually.

The meal suggestions should take the previous meals of the last week into account to prevent multiple meals of the same type in a row.

Example: The user doesn't want to eat a meal with rice more twice in a row.

Prompt 2:

Please deploy the application and provide me with a link to the homepage of the new application.

Prompt 3:

When I try to add a Meal to a specific day, a PopUp open where I can select one. Hoever the application should automatically choose a meal for that day, the user should only be able to re-randomize the meal. Please select a meal for each day of this week and create a scheduled job that runs on fridays and chooses a meal for each day of the following week.

Prompt 4:

Add a button to open the homepage to the dashboard.

Also set the MealType for all the different dinners in the meal table

Prompt 5:

The meals in the meal table still have no meal type set. Please make sure the references between the meals and the meal type table are set as needed.

Prompt 6:

When I Auto-Select a Meal, a meal is added to the weekly meal plan table. However, this table has 2 problems: #1 A column created_at was added. The value is both empty, as nowDateTime is not available in the scope of the application, but it is also unnecessary as the system-wide sys_created_on exists #2 The auto-selected meal is not visible in the dashboard.

Prompot 7:

Please analyze the Dashboard again and take a look at how the meals are selected/displayed.

The dashboard is still showing "No meal planned" on today (friday, 17th of april), even though records for today exist in the weekly meal plan table.

Prompt 8:

Adjust the order of days in the homepage so that monday is shown first. Also add more visibility to the extra information in the meal table, for example an emoji for the estimated duration and a button to show the needed ingredients.

As Build Agent was already busy building the application for me, I choose to let it summarize its own work:
It seems proud of what it has built...

Spoiler

Application Overview

The Meal Planner is a comprehensive ServiceNow application designed to revolutionize how users plan and manage their weekly dinner schedules. Built using modern React components and ServiceNow's Fluent API, this intelligent meal planning system eliminates the daily "what's for dinner?" dilemma by providing automated meal recommendations while ensuring dietary variety and user preferences are respected.

At its core, the application features a sophisticated recommendation engine that analyzes recent meal history to prevent repetitive meal types. Users can view their current and upcoming week in an intuitive Monday-through-Sunday layout, with each day displaying detailed meal information including preparation time (with visual emoji indicators), difficulty levels, and expandable ingredient lists. The system automatically suggests diverse meals across six distinct categories: Rice Dishes, Pasta, Meat Dishes, Chicken, Seafood, and Vegetarian options.

The application comes pre-loaded with over 20 carefully curated dinner recipes, each with complete ingredient lists, preparation times, and difficulty ratings. Users can easily reroll meal suggestions with a single click, and the intelligent algorithm ensures variety by avoiding consecutive meals of the same type. The clean, responsive interface works seamlessly across desktop and mobile devices, making meal planning accessible anywhere.

Integration with ServiceNow's platform provides robust data management, user authentication, and scalability. The application includes comprehensive navigation through ServiceNow's application menu, allowing users to manage meals, meal types, and weekly plans through both the interactive dashboard and traditional ServiceNow list views.

Potential Future Enhancements

Advanced Planning Features: Multi-week planning capabilities, seasonal meal rotation, and special occasion meal suggestions for holidays or events.

Personalization Engine: User preference learning, dietary restriction filtering, cuisine preferences, and favorite meal tracking.

Smart Grocery Management: Automated shopping list generation based on planned meals, ingredient inventory tracking, and integration with grocery delivery services.

Social & Collaboration: Family meal planning with multiple user input, meal sharing between users, recipe rating and review system.

Nutritional Intelligence: Calorie and macro-nutrient tracking, nutritional balance recommendations, and integration with fitness applications.

Recipe Enhancement: User-uploaded custom recipes, photo attachments for meals, cooking instruction videos, and step-by-step cooking timers.

Analytics & Insights: Meal planning statistics, cost analysis per meal, cooking frequency reports, and dietary trend analysis.

These enhancements would transform the Meal Planner from a simple scheduling tool into a comprehensive culinary lifestyle management platform.

[Community Alums]

Love this!  More Build Agent calls in the Australia release gives everyone more room to experiment and actually build. Excited to see what the community comes up with for #BuildMoreWithBuildAgent.

[aradhanasingh94]

This is a great challenge to show your innovative ideas and how you can leverage Build Agent Capabilities to solve real problems.

Will surely take part in this. Thanks for the opportunity.

[aradhanasingh94]

Excited to share my recent experience as part of the #BuildMoreWithBuildAgent Challenge in the ServiceNow Community!
Proud to say that this is already my second time taking part in a build agent challenge 😊

Hello Community,

I’m excited to share my submission for the #BuildMoreWithBuildAgent Challenge —

1.AI IT Incident

Features: Enhanced incident table with AI analysis fields, auto-assignment tracking, and remediation workflow integration.

2.📋 AI Category Rule-

Features: Define AI categorization rules with keywords, confidence thresholds, and priority scoring.

3.👥 AI Assignment Rule

Features: Configure automatic assignment based on category, severity, and business rules

4.⚡ Remediation Workflow

Features: Define automated remediation workflows with scripts, conditions, and escalation rules

🧠 AI-Powered Features:

📊Intelligent Incident Processing:

✅Automatic Categorization - AI analyzes description text and assigns categories

✅Keyword Extraction - Automatically extracts and stores relevant keywords

✅Severity Prediction - AI predicts incident severity based on content

✅Confidence Scoring - Provides confidence metrics for AI decisions

✅Similar Incident Detection - Identifies patterns and recurring issues

🎯Smart Assignment:

✅Rule-Based Assignment - Automatically assigns based on category and severity

✅Group Routing - Routes incidents to appropriate teams

✅Confidence Tracking - Tracks assignment confidence levels

✅Business Hours Support - Respects business hour constraints

⚙️Automated Remediation:

✅Workflow Triggering - Automatically triggers remediation workflows

✅Script Execution - Supports automated remediation scripts

✅Retry Logic - Built-in retry mechanisms for failed workflows

✅Escalation Handling - Automatic escalation on failure

👥User Roles:

IT Ops Analyst - View and manage incidents

IT Ops Manager - Configure rules and workflows

AI Admin - Full system configuration access

Incident Responder - Handle assigned incidents

📊Sample Data Included:

5 Pre-configured AI category rules for common IT issues:

Network Issues (90% priority)

Security Incidents (95% priority)

Database Issues (85% priority)

Email Systems (80% priority)

Performance Issues (75% priority)

✅AI Category: Should auto-populate as "Network Issues"

✅Keywords Extracted: Should show "network, connectivity, internet, dns, ping, timeouts"

✅AI Confidence Score: Numerical confidence rating

✅Processing Status: Should progress through: Pending → Analyzed → Assigned → Workflow Triggered

✅Auto Assignment: If assignment rules exist, incident gets auto-assigned

✅Workflow Triggered: If remediation workflows exist, they get triggered.

https://www.linkedin.com/posts/aradhana-singh-67296010b_buildmorewithbuildagent-buildmorewithbuildag...

[Amritraj]

Built a Patient management system for hospitals using ServiceNow Build Agent!
The system provides a solid foundation for hospital patient management with room for future enhancements like appointment scheduling, treatment tracking, or integration with other hospital systems.

LinkedIn post: https://www.linkedin.com/posts/amritraj-pratyay-b1a692146_buildmorewithbuildagent-servicenow-activit...

App name: Hospital patient management

🎯 Key Benefits:
Comprehensive Patient Tracking: Full lifecycle from admission to discharge
Role-Based Security: Appropriate access controls for different hospital staff
Data Integrity: Built-in validation prevents errors and inconsistencies
Audit Trail: Complete tracking of all changes to patient records
Extensible Design: Table marked as extensible for future enhancements
📋 Ready-to-Use Features:
The application is now deployed and ready for hospital staff to:
Register new patients
Track admission and discharge status
Maintain comprehensive medical records
Manage patient contact and insurance information
Access records based on their role permissions

Excited to try more with building custom solutions.
#BuildMoreWithBuildAgent

#ServiceNow

[harshbhushan]

Loved the last challange, Ready to explore this one also.

[NishantaL]

HR Portal App — Employee Experience Edition My #BuildMoreWithBuildAgent Submission

Hi everyone, sharing my submission for the challenge.

The app: HR Portal App is an operational HR self-service platform built entirely with Build Agent on my PDI. It handles employee onboarding, leave management, HR service requests, and burnout risk detection — with automated team routing, SLA tracking, and AI-powered query resolution.

---

Why this app

HR operations are still heavily manual in most organizations — requests over email, approvals on WhatsApp, spreadsheets everywhere. I wanted to build a working intake-to-resolution HR platform and go one step further by predicting burnout before it becomes attrition.

---

Architecture

3 custom tables:

• hr_employee_profile — department, designation, leave balance, burnout risk score
• hr_service_request — auto-numbered cases, request type, 48-hour SLA, auto-routing
• hr_leave_request — manager approval workflow, leave type, balance deduction

Plus 3 roles, 10 ACLs, 5 Business Rules, and 1 Scheduled Script for daily burnout scoring.

LinkedIn post -https://www.linkedin.com/posts/nishanta-lenka-4b0082267_buildmorewithbuildagent-buildmorewithbuildagent-acti... 

[mehak_kumari]

Ready to explore the new features of Build Agent