More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

[laurentapia]

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent inspired our Community of over one million practitioners. 

Now, with the Australia release, Build Agent is more powerful and more accessible than ever. And we're ready to do it all again. 

Introducing #BuildMoreWithBuildAgent: a two-week challenge inviting ServiceNow practitioners of all levels to create a new application or expand on an existing one using Build Agent. 

Whether you participated in the original #BuildWithBuildAgent challenge or you're picking up Build Agent for the first time, this is your chance to vibe code with ServiceNow and see just how fast you can build an amazing app. 

What is Build Agent? 

ServiceNow Build Agent is a smart AI tool that helps you build, edit, and deploy full-stack applications via a conversational interface. It writes the code, organizes your files, fixes errors as it goes, and takes care of both the core logic and the UI.  

Built natively on the ServiceNow AI Platform, it understands the context of your existing workflows, data, and systems so what it builds actually fits your environment. Just describe what you want to create, and Build Agent manages the entire build process. 

With the Australia release, you now have more room to build than ever before: 

• Customer instances include 100 free Build Agent calls per month
• Personal Developer Instances (PDIs) include 25 free calls per month

More calls mean more space to experiment. 

 Why Join the #BuildMoreWithBuildAgent Challenge? 

• Get hands-on with one of ServiceNow's most innovative AI tools and see what you can build with increased call availability.
• Inspire a Community of over one million practitioners.
• Earn recognition in the Community by sharing what you built. 

Attending CreatorCon 2026 during Knowledge? Six outstanding applications will be selected to win a gift card for exclusive swag at the K26 Store. Winners will be contacted directly before the event. 
 
Can't make it to Las Vegas? You can still participate and redeem your reward online. 

How to Participate

1. Set Up Your Instance: Request a free Personal Developer Instance at developer.servicenow.com to start building immediately. 

1. Build: Create a new application or edit an existing ServiceNow IDE app using natural language prompts.  

1. Document: Share your application on social media with a description, video, or infographic showcasing your app and share the prompts that brought it to life. Make sure you include #BuildMoreWithBuildAgent in your post! 

1. Share: Comment on this blog post with a link to your social post and a brief description of what you built. 

Build and submit before May 4 to be eligible for recognition and a chance to win a gift card for exclusive K26 Store swag, redeemable online or on-site at the event. 

Getting Started with Build Agent 

New to Build Agent? Check out our original #BuildWithBuildAgent Challenge blog here for a full walkthrough, helpful resources, and FAQs to get you up and running. We can't wait to see what you build. 

Request a Free PDI and Start Building 

Terms and Conditions   

No purchase is necessary. #BuildMoreWithBuildAgent Challenge is open only to individuals at least eighteen (18) years old at the time of entry. The Challenge begins April 14, 2026, at 10:00 a.m. Pacific Daylight Time ("PDT") and ends on May 4, 2026, at 11:59 p.m. PDT.   

Entrants must respond to the official forum with a 1) Screenshot, graphic, or video showing their app built using Build Agent or 2) a 300 minimum word description of the app they built with a screenshot using Build Agent AND entrants must post their video or blog into the ServiceNow Community Developer forum here AND share it on LinkedIn or Twitter with #BuildWithBuildAgent Challenge on their post AND the social media post will be linked to their forum post.    

The Submission must be your own, original work; The Submission must contain a relevant reason/response to the prompt of Build Agent; The Submission must meet the format and size requirements of the social platform used to enter; The Submission must conform with any applicable social media platform terms.   

The prize includes a gift card redeemable online or at Knowledge 2026. Approximate Retail Value (“ARV”): $50 USD.   

The ServiceNow Community reserves the right to access email data provided by the entrant in order to reach out to individuals who have completed the challenge. Entrants who have met the guidelines and have successfully completed the challenge will receive an email from ServiceNow with instructions on how to redeem the prize. International country restrictions will apply.   

Except where prohibited, participation in the Challenge constitutes each entrant's consent to use submission’s name, and photograph (including, without limitation, entrant’s Twitter and LinkedIn profile photo), voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration. 

[RitheshB]

Hello Community! 

I'm thrilled to share my submission for the #BuildMoreWithBuildAgent Challenge!

App Built: CareHandover Pro – AI-Powered hospital Staff Shift Handover System on ServiceNow

What I Built:

CareHandover Pro is a full-stack healthcare application built entirely on ServiceNow using Build Agent through natural language prompts alone. The app digitizes the most critical and error-prone moment in hospital operations — the  staff shift handover — where nurses and doctors transfer patient responsibility between shifts.

In traditional hospitals, this process relies on verbal communication and paper notes, leading to missed critical information, forgotten follow-up tasks, and patients having zero visibility into who is caring for them. CareHandover Pro solves all of this end to end.

The application features five role-based dashboards tailored to each user — Hospital Administrator, Charge Nurse, Nurse, Doctor, and Patient. When a shift ends, the Charge Nurse initiates a handover directly in the app. The system then automatically generates AI-powered summaries of every patient's shift notes so the incoming team gets an instant, structured briefing without reading through pages of raw notes. Critical patients are flagged with red alerts, follow-up tasks are assigned to specific incoming staff members, and every staff member must formally acknowledge receipt of their patient handover before the shift is marked complete.

What makes Care Handover Pro truly unique is its patient notification engine. When a shift changes, patients or their registered emergency contacts automatically receive a message introducing their new care team — nurse name, doctor name, ward, and contact details. If a patient is flagged as critical, their emergency contact receives an immediate alert. Procedure reminders and discharge notices are also automated, keeping families informed with zero manual effort from staff.

Additional features include a full vitals tracking module with trend charts, a medication log, a Kanban-style follow-up task board for incoming staff, a complete shift notes timeline per patient, ward and department configuration for admins, notification template management, a PDF and CSV report export system, and a full audit log of every action taken across the platform. The entire UI is fully responsive across desktop, tablet, and mobile.

Every single element — the data model, patient registry, role-based UI, AI summarization, notification workflows, handover logic, analytics dashboards, and sample data — was built using nothing but natural language prompts in ServiceNow Build Agent on a free Personal Developer Instance.

This project demonstrates that Build Agent is not just a development accelerator — it is capable of delivering real-world, life-critical healthcare solutions entirely through conversational prompts, with zero manual coding.

#BuildMoreWithBuildAgent #ServiceNow #BuildAgent #AI #Healthcare #NowPlatform #HealthTech|

LinkedIn Post 

[SujanD345956992]

Just built a fully scoped ServiceNow application using Build Agent — and it's a game changer!

Engineered an Agent Availability Management System that dynamically routes tasks only to available agents, with real-time status sync across the platform — zero manual overhead.

Layered on top of that, an Agentic AI Workflow Engine that auto-categorizes Incidents, Problems & Changes, assigns them to the right group, triggers resolution steps, and attaches relevant KB articles — all without human intervention.

The future of ITSM isn't just automation — it's intelligent, self-driving operations built natively on the Now Platform.

#BuildMoreWithBuildAgent #partnerwithbuildagent #ServiceNow #AI #ITSM #NowPlatform #BuildAgent

[alexbt1639]

Here's my LinkedIn post!

Appreciate the challenge, this was a good one to approach from a practical use case, and it's getting me pumped for Knowledge 2026!!

Prompt I used:
Initial:
“Create an app to help me get the most out of ServiceNow Knowledge 2026”

Follow-up:
“Add a simple GUI aligned to the ServiceNow corporate motif”

---

What I built: Knowledge 2026 Conference Planner

The app is meant to solve a common issue at Knowledge. There are a lot of sessions, limited time, and you have to be intentional about both what you attend and who you connect with.

Build Agent created three core tables that form the foundation of the app:

Conference Sessions
This acts as the source of truth for sessions. It includes speaker, track, time, location, session type (keynote, breakout, lab, panel), skill level, and capacity. It also supports organizing sessions across tracks like Platform, ITSM, ITOM, AI/ML, Security, and more.

My Schedule
This is the personalization layer. It lets you track sessions as interested, registered, or attended, and add priority, notes, and ratings. It turns the session list into something tailored to your goals for the conference.

Conference Contacts
This handles networking. It tracks who you meet, along with company, role, connection type, and whether follow-up is needed. It’s simple but useful given how much value at Knowledge comes from conversations.

---

Built-in functionality

A few things were included that made it immediately usable:

Schedule conflict detection
There’s a business rule that prevents overlapping sessions from being added to your schedule, which is helpful given how packed the agenda can get.

Preloaded conference data
The app came with realistic sample sessions across multiple tracks and formats, so it didn’t feel like starting from empty tables.

Session organization
Sessions are categorized by track, type, and skill level, which makes it easier to scan and prioritize.

---

User experience

The GUI came back as a clean dashboard that aligns pretty well with ServiceNow’s design patterns.

It includes:

• A homepage with summary stats (total sessions, scheduled, completed, contacts)
• A view of upcoming sessions
• Quick access to recent contacts
• Navigation across Sessions, Schedule, and Contacts

There’s also some basic recommendation logic included (for example, surfacing AI/ML or Development sessions), which could be expanded further.

---

Observations

What stood out most was how complete the starting point was. The data model, some basic automation, and a usable interface were all there in one pass.

From there, it feels more like refining and extending than building from scratch.

---

Next steps I’d take

• Integrate with the live Knowledge session catalog
• Add calendar sync
• Expand recommendations based on role or interests

---

Overall, this was a solid example of how Build Agent can get you to something usable quickly when the prompt is clear and grounded in a real scenario.

#BuildMoreWithBuildAgent #BuildWithBuildAgent

https://www.linkedin.com/posts/alexbthomson_buildmorewithbuildchallenge-buildmorewithbuildagent-shar...

[SahanaJ]

Hello Community! I'm thrilled to share my submission for the #BuildMoreWithBuildAgent Challenge!

App Built: AI Incident Root Cause Analyzer – AI-Powered IT Incident Management System on ServiceNow

What I Built:

AI Incident Root Cause Analyzer is a full-stack IT operations application built entirely on ServiceNow using Build Agent through natural language prompts alone. The app digitizes the most time-consuming and frustrating part of IT support — identifying why an incident happened and how to fix it — where engineers traditionally spend hours digging through logs, escalating tickets, and guessing root causes.

In traditional IT teams, this process relies on manual investigation, tribal knowledge, and experience. This leads to delayed resolutions, repeated incidents, and exhausted support staff. AI Incident Root Cause Analyzer solves this end to end.

The application features role-based dashboards for Administrators and Support Technicians. When an incident is submitted, the engineer simply enters the title, description, category, priority, and raw logs. The system immediately triggers an AI analysis engine that reads the description and logs, identifies the root cause, generates step-by-step fix suggestions, assigns a confidence score, and auto-categorizes the incident — all without any manual effort.

What makes AI Incident Root Cause Analyzer truly powerful is its end-to-end automation. The moment an incident is submitted, the workflow triggers AI analysis, updates the incident record with results, and sends automated notifications to the assigned technician. The technician reviews the AI output, applies the suggested fix, and updates the status from Open → In Progress → Resolved. Every action is tracked with a full audit trail.

Additional features include a live dashboard with summary cards showing total, open, in-progress, and resolved incidents, bar charts showing incident trends by category and priority, an incident list with color-coded status badges and advanced filters, a confidence score progress bar on every AI result, and role-based access control ensuring admins and technicians see only what they need.

Every single element — the data model, incident registry, AI analysis logic, role-based UI, automated workflows, notification engine, dashboard analytics, and sample data — was built using nothing but natural language prompts in ServiceNow Build Agent on a free Personal Developer Instance.

This project demonstrates that Build Agent is not just a development accelerator — it is capable of delivering real-world, production-grade IT operations solutions entirely through conversational prompts, with zero manual coding.

#BuildMoreWithBuildAgent #ServiceNow #BuildAgent #AI #AIOps #IncidentManagement #NowPlatform #ITOperations #NoCode #DigitalTransformation

[kaushalbhy4]

Great news !!

[NityaB161013953]

🔷 Autonomous Vendor Risk Command Center

• Centralized system to monitor all vendors’ risk, performance, and impact in one place
• Combines data from TPRM, ITSM, and CSM to give a complete picture
• Tracks risk scores, incidents, and SLA breaches in real time

---

🧠 What It Actually Does

• Identifies high-risk vendors automatically
• Detects patterns like:
  • Incident spikes
  • Repeated SLA violations
• Predicts which vendors may become critical

---

⚙️ Intelligent Actions

• Auto-creates:
  • Risk issues
  • Reassessments
  • Escalations
• Sends alerts to:
  • Vendor Managers
  • Risk Teams
• Suggests mitigation (e.g., alternate vendors, contract review)

---

📊 Dashboard Capabilities

• Real-time risk distribution (Critical → Low)
• Vendor 360 view (risk + incidents + SLA performance)
• Actionable alerts with business impact
• Quick navigation to relevant records

---

🔐 Enterprise-Ready

• Role-based access (Vendor Manager, Risk Manager, etc.)
• Audit tracking for all automated actions
• Configurable thresholds via system properties

---

🎯 Business Value

• Moves from reactive → proactive risk management
• Reduces operational disruptions and financial impact
• Helps leadership take faster, data-driven decisions
  

[GlideFather]

🇵🇹 O Build Agent fala português! ❤️💚

This is my new app built for the #𝗕𝘂𝗶𝗹𝗱𝗠𝗼𝗿𝗲𝗪𝗶𝘁𝗵𝗕𝘂𝗶𝗹𝗱𝗔𝗴𝗲𝗻𝘁 challenge. The idea came to me fast, because storm Kristin hit Portugal on January 28th 2026 and made a real mess. A massive part of the country lost electric power for over a week, fallen trees and debris had us stuck in one spot, no warm food, no hot shower and reaching family or asking for help was impossible. Around a million people needed help fast, with no mobile signal. And all this during heavy raining for weeks nonstop, right into damaged roofs…

OK, I know that sounds catastrophic so let's keep this fun, shall we? That was just the background.

A tool that lets you manually log requests and offers into a structured database would be incredibly useful at strategic locations with generators such as civil protection sites, fire stations and hospitals. This app was launched in a few minutes and gives both authorities and volunteers a simple way to ask for help or offer it.

As a troll at heart and soul, I originally wanted to prank ServiceNow, so I wrote my prompt in my very imperfect Portuguese but I was the one who got surprised. Build Agent did not laugh at my lame Portuguese. It understood exactly what I needed, and when I asked it to fix a bug, it handled that correctly too.

Ladies and gentlemen, please welcome my 𝗦𝗶𝘀𝘁𝗲𝗺𝗮 𝗱𝗲 𝗔𝗷𝘂𝗱𝗮 𝗔𝗽𝗼𝘀 𝗧𝗲𝗺𝗽𝗲𝘀𝘁𝗮𝗱𝗲𝘀 (freely translated as Post-Storm Relief System).

PS: I wrote the prompt in Portuguese and the form has a phone number field with the hint +351, it was a nice touch!

.  

 

Post on my LinkedIn.

     

[sandeepdutt]

Hello All,

Hello All,

CRM Pulse: AI-Powered Customer Health Hub Built on ServiceNow

How I built a churn prevention command center using ServiceNow Build Agent in under a day

---

The Problem: Your CRM is Flying Blind

Every B2B company has the same nightmare hiding in plain sight.

Your Customer Success team is managing hundreds of accounts. Renewals are coming up. Executives are asking for retention numbers. And somewhere in that portfolio — silently, invisibly — a customer has already decided to leave.

They stopped logging in three weeks ago. Their support tickets are piling up unresolved. Their NPS score dropped to negative territory last quarter. But nobody connected those dots. Nobody got an alert. Nobody made a call.

And then the cancellation email arrives.

This is not a people problem. It is a visibility problem.

Traditional CRM tools are built to record what happened — not to predict what's about to happen. They store contact details, log call notes, and track deal stages. But they don't tell your CSM that Account X is about to churn in the next 30 days unless someone does the manual work of pulling reports, cross-referencing data, and spotting the pattern themselves.

In fast-moving businesses, that manual work simply doesn't happen consistently. Accounts slip through the cracks. Churn becomes a surprise. And by the time the team reacts, the customer is already gone.

The cost? Industry research puts customer churn losses in the billions annually for enterprise B2B companies. And the cruel irony is that most of those customers could have been saved — if only someone had known to make a call two months earlier.

That is exactly the problem CRM Pulse was built to solve.

---

The Solution: CRM Pulse — A Real-Time Customer Health Command Center

CRM Pulse is an AI-powered application built natively on the ServiceNow platform using Build Agent — ServiceNow's conversational AI development tool that lets you build full-stack applications using plain English prompts.

The core philosophy of CRM Pulse is simple:

Don't wait for customers to tell you they're unhappy. Know before they do.

The app brings together signals from across your business — support activity, product usage, satisfaction scores, login frequency, and contract timelines — and turns them into a single, actionable Customer Health Score for every account.

From that score, CRM Pulse automatically identifies at-risk accounts, prioritizes them by urgency, generates AI-written intervention plans, and alerts the right people — all without a human having to manually dig through dashboards or run a single report.

Here is how it all works.

---

The Customer Health Score: One Number That Tells the Full Story

At the heart of CRM Pulse is the Customer Health Score — a real-time metric from 0 to 100 that reflects the overall state of every customer relationship.

The score is calculated from five key signals:

Product Usage Score measures how actively the customer is engaging with your product. A customer who logs in daily and uses core features is healthy. A customer who hasn't touched the product in three weeks is not — even if they've never filed a complaint.

Open Ticket Count tracks unresolved support issues. High ticket volumes combined with slow resolution times create frustration that quietly erodes loyalty.

NPS Score captures customer sentiment. A negative NPS is one of the strongest predictors of churn available to any CS team.

Days Since Last Login is the silent early warning signal that most CRM tools completely ignore. Disengagement almost always precedes cancellation.

Contract Renewal Date adds urgency context. A score of 35 with a renewal in 90 days is very different from a score of 35 with a renewal in 20 days.

Based on the combined health score, every account is automatically classified into one of four risk levels — Critical (below 30), High (30 to 50), Medium (51 to 70), and Low (above 70) — color-coded in red, orange, yellow, and green throughout the entire application.

Each record also carries a Trend indicator — Improving, Stable, or Declining — so CSMs can see not just where an account stands today, but which direction it is moving.

And every account gets an AI-generated Health Summary — a plain-English narrative that explains what is happening and why, written automatically so CSMs spend time acting on information rather than interpreting it.

---

Save Plays: Structured AI-Powered Interventions

Knowing a customer is at risk is only half the battle. The other half is knowing what to do about it — and doing it fast.

This is where Save Plays come in.

A Save Play is a structured, tracked intervention designed to pull an at-risk account back from the edge of churn. Think of it as a playbook call — a deliberate, planned response to a specific threat.

CRM Pulse supports six types of Save Plays:

Executive Outreach places a senior leader from your organization in direct contact with a senior stakeholder at the customer's company. It signals that the relationship matters at the highest level and often unlocks conversations that CSMs alone cannot access.

Discount Offer provides a targeted commercial incentive at the right moment in the renewal cycle. Used strategically — not as a first resort — it can remove the final barrier to renewal for a wavering customer.

Training Session tackles the root cause of low product usage. A personalized session that shows the customer exactly how to solve their specific problems with your product can completely transform their perception of value.

Feature Adoption Play introduces the customer to a capability they are not currently using — one that directly addresses a pain point they have expressed. This demonstrates that your product has more value than they realized.

QBR Scheduling — a Quarterly Business Review — creates a structured moment to realign on goals, review outcomes, and reinforce the relationship at a strategic level. It shifts the conversation from reactive support to proactive partnership.

Escalation is reserved for critical situations where a deep-rooted issue needs to be elevated — looping in product leadership, engineering, or account executives to resolve something a CSM cannot address alone.

What makes CRM Pulse's Save Play system different is the AI Play Generator. When a CSM clicks Generate Save Play on any at-risk account, the AI reads that account's full health profile — score, trend, ticket count, usage, renewal date, NPS — and writes a completely personalized outreach plan and email draft in seconds.

Not a template with a name swapped in. A genuinely contextual, account-specific intervention plan that a CSM can review, refine, and execute immediately.

Every Save Play is tracked from creation through to outcome — Won, Lost, or In Progress — creating a feedback loop that shows leadership which intervention types are delivering the best retention results.

Linkedin Post : https://www.linkedin.com/posts/sandeep-dutta-08149158_buildmorewithbuildagent-servicenow-buildmorewi...

[GokulJanardanan]

I have built "PawsAtWork" application - It is a dog‑friendly workplace idea through which an employee can add dog, maintain vaccination and book dog friendly workstation if vaccination is current. Also allows admin to approve the requests and have a dashboard for monitoring. 

Find out more about the app in my social media post here : https://www.linkedin.com/posts/gokul-janardanan-189a5935_buildmorewithbuildagent-knowledge26-service...

[784000913]

After building SmartMealNow(#BuildWithBuildAgent), I wanted to challenge myself again.
As part of the #BuildMoreWithBuildAgent challenge, I asked a simple question:
👉What other everyday problems can be solved when building becomes frictionless?
That curiosity led to SmartConnectNow.
We share our phone numbers far too easily —
for parking issues, quick business exchanges, lost items, or one-time interactions — and then deal with spam long after.
SmartConnectNow explores a different approach:
privacy-first, moment-based connections using QR stickers.
A working concept where QR code stickers can be used to:
🏷️ Attach to vehicles for parking or accident-related contact
🧒🐾 Help reconnect lost kids, pets, or personal belongings
💼 Replace traditional business and visiting cards
📵 Enable contact without exposing personal phone numbers
Is it perfect? Not yet.
There are real-world scenarios to validate, flows to refine, and privacy controls to strengthen.
But here’s the real takeaway…
👉 Building something tangible no longer takes weeks
👉 This was created rapidly as part of the #BuildMoreWithBuildAgent challenge
Instead of starting from scratch,
I could focus on use cases, safety, and everyday privacy.
What stood out during this challenge was the pace:
idea → experience → iteration — incredibly fast.
Building SmartConnectNow on ServiceNow reinforced why the platform is so powerful for real-world innovation.
From SmartMealNow to SmartConnectNow — still building, still learning, still shipping.
#BuildMoreWithBuildAgent #ServiceNow