More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

[laurentapia]

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent inspired our Community of over one million practitioners. 

Now, with the Australia release, Build Agent is more powerful and more accessible than ever. And we're ready to do it all again. 

Introducing #BuildMoreWithBuildAgent: a two-week challenge inviting ServiceNow practitioners of all levels to create a new application or expand on an existing one using Build Agent. 

Whether you participated in the original #BuildWithBuildAgent challenge or you're picking up Build Agent for the first time, this is your chance to vibe code with ServiceNow and see just how fast you can build an amazing app. 

What is Build Agent? 

ServiceNow Build Agent is a smart AI tool that helps you build, edit, and deploy full-stack applications via a conversational interface. It writes the code, organizes your files, fixes errors as it goes, and takes care of both the core logic and the UI.  

Built natively on the ServiceNow AI Platform, it understands the context of your existing workflows, data, and systems so what it builds actually fits your environment. Just describe what you want to create, and Build Agent manages the entire build process. 

With the Australia release, you now have more room to build than ever before: 

• Customer instances include 100 free Build Agent calls per month
• Personal Developer Instances (PDIs) include 25 free calls per month

More calls mean more space to experiment. 

 Why Join the #BuildMoreWithBuildAgent Challenge? 

• Get hands-on with one of ServiceNow's most innovative AI tools and see what you can build with increased call availability.
• Inspire a Community of over one million practitioners.
• Earn recognition in the Community by sharing what you built. 

Attending CreatorCon 2026 during Knowledge? Six outstanding applications will be selected to win a gift card for exclusive swag at the K26 Store. Winners will be contacted directly before the event. 
 
Can't make it to Las Vegas? You can still participate and redeem your reward online. 

How to Participate

1. Set Up Your Instance: Request a free Personal Developer Instance at developer.servicenow.com to start building immediately. 

1. Build: Create a new application or edit an existing ServiceNow IDE app using natural language prompts.  

1. Document: Share your application on social media with a description, video, or infographic showcasing your app and share the prompts that brought it to life. Make sure you include #BuildMoreWithBuildAgent in your post! 

1. Share: Comment on this blog post with a link to your social post and a brief description of what you built. 

Build and submit before May 4 to be eligible for recognition and a chance to win a gift card for exclusive K26 Store swag, redeemable online or on-site at the event. 

Getting Started with Build Agent 

New to Build Agent? Check out our original #BuildWithBuildAgent Challenge blog here for a full walkthrough, helpful resources, and FAQs to get you up and running. We can't wait to see what you build. 

Request a Free PDI and Start Building 

Terms and Conditions   

No purchase is necessary. #BuildMoreWithBuildAgent Challenge is open only to individuals at least eighteen (18) years old at the time of entry. The Challenge begins April 14, 2026, at 10:00 a.m. Pacific Daylight Time ("PDT") and ends on May 4, 2026, at 11:59 p.m. PDT.   

Entrants must respond to the official forum with a 1) Screenshot, graphic, or video showing their app built using Build Agent or 2) a 300 minimum word description of the app they built with a screenshot using Build Agent AND entrants must post their video or blog into the ServiceNow Community Developer forum here AND share it on LinkedIn or Twitter with #BuildWithBuildAgent Challenge on their post AND the social media post will be linked to their forum post.    

The Submission must be your own, original work; The Submission must contain a relevant reason/response to the prompt of Build Agent; The Submission must meet the format and size requirements of the social platform used to enter; The Submission must conform with any applicable social media platform terms.   

The prize includes a gift card redeemable online or at Knowledge 2026. Approximate Retail Value (“ARV”): $50 USD.   

The ServiceNow Community reserves the right to access email data provided by the entrant in order to reach out to individuals who have completed the challenge. Entrants who have met the guidelines and have successfully completed the challenge will receive an email from ServiceNow with instructions on how to redeem the prize. International country restrictions will apply.   

Except where prohibited, participation in the Challenge constitutes each entrant's consent to use submission’s name, and photograph (including, without limitation, entrant’s Twitter and LinkedIn profile photo), voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration. 

[SatomiA]

Just submitted my entry — Helpful Dolphin, a 90s-style context-aware
assistant for ServiceNow.

LinkedIn post: https://www.linkedin.com/posts/satomi-asada-745304a7_buildmorewithbuildagent-buildmorewithbuildagent...

It was my first time using Build Agent. I learned a lot (mostly:
prompts are precious!) and built something I'm pretty proud of as a non-developer.

I also am enjoying seeing what others built. #BuildMoreWithBuildAgent

[neha_talha1]

Hello @laurentapia ,

🚀 Successfully completed the #BuildMoreWithBuildAgent Challenge!

🔗 LinkedIn Post (Challenge Submission): Click to open Link

Built something beyond a tracking system — a decision-driven logistics intelligence platform.

📦 Smart Logistics Optimizer & Delay Predictor
An AI-powered logistics application designed to:

✔ Optimize delivery routes for efficiency
✔ Predict shipment delays using risk scoring
✔ Identify high-risk shipments proactively
✔ Enable faster and smarter logistics decisions

💡 What I Built

🔥 Intelligence Layer

• Shipment delay prediction based on distance and priority

• Risk scoring (Low / Medium / High)

• Identification of high-risk deliveries

⚡ Action Layer

• Auto-create tasks for high-risk shipments

• Trigger alerts and notifications

• Recommend actions like:

  • Assign priority handling

  • Choose alternate routes

  • Escalate critical deliveries

📊 Optimization Layer

• Route efficiency insights

• Delay trend analysis

• Shipment performance monitoring

🎨 Experience

• Clean, modern dashboard

• Color-coded risk visualization (Green / Yellow / Red)

• Interactive charts showing:

  • Risk distribution

  • Shipment status

  • Delay trends

👉 Designed to feel like a real-time logistics command center

🤖 Built entirely using natural language prompts with Build Agent

📌 Prompt used:

Create a complete ServiceNow application named "Smart Logistics Optimizer & Delay Predictor".

Objective:
Build a decision-driven logistics system that optimizes delivery routes and predicts shipment delays.

Core Features:

• Shipment management with fields: pickup location, delivery location, distance, priority, and status

• Route optimization based on distance

• Delay prediction using risk levels (Low, Medium, High)

• Recommended actions based on risk

Business Logic:

• If distance is greater than 100, set risk as High

• If distance is between 50 and 100, set risk as Medium

• If priority is High, reduce risk level

• Assign recommended actions based on final risk level

Automation:

• Create a task automatically for high-risk shipments

• Send notification alerts for high-risk shipments

• Escalate critical shipments

Dashboard:

• Show total shipments

• Show high-risk shipments

• Display delay trends

• Display risk distribution

Demo Data:

• Generate 80 to 100 shipment records

• Ensure balanced distribution of risk levels and priorities

• Ensure dashboard is fully populated with meaningful insights

Goal:
Create a realistic, decision-driven logistics platform with automation, analytics, and a fully populated dashboard for demonstration.

[HidekiOgawa]

I built a Knowledge Quality Reviewer app using ServiceNow Build Agent for the #BuildMoreWithBuildAgent Challenge.

The purpose of this app is to help teams continuously improve the quality of their knowledge articles. In many organizations, knowledge articles are created over time by different people, and the quality can become inconsistent. Some articles may be missing troubleshooting steps, screenshots, mobile instructions, performance considerations, or clear guidance for the intended audience. This app provides a simple way to review those articles, identify gaps, and manage follow-up improvement work.

The app includes a dashboard that summarizes the current review status. It shows total reviews, the number of low-scoring articles, active improvement tasks, reviews by status, average quality score by category, and tasks by status. This makes it easy for a knowledge manager or reviewer to understand where improvement work is needed.

I also created a low-scoring articles view. This view highlights articles with quality scores below the target threshold and displays each article as a card. Each card shows the article title, category, target audience, review status, reviewer, due date, missing sections, and improvement suggestions. Reviewers can quickly understand why an article scored poorly and what needs to be improved. The page also includes a button to create an improvement task, so the review process can lead directly to actionable work.

Build Agent helped me quickly create the main application structure, sample data, dashboard-style pages, and review workflow from a simple natural language prompt. It was impressive to see how fast an idea could become a working ServiceNow app experience.

As a next step, I would like to connect this app with actual Knowledge Base articles, automatically calculate quality scores, and use AI to suggest missing sections or improvement recommendations.

Social post: x.com/crayon_devdev/status/2050575178720292864 

#BuildMoreWithBuildAgent #BuildWithBuildAgent

↓UI revised version

[Hardit Singh]

Hi All,

Thank you ServiceNow and @laurentapia for sharing this challenge. I was very excited for this challenge and I have finally completed it. I have built an app called "I-Powered Technical Debt Intelligence".

What does it do?

💫 Asks smart, dynamic questions to assess your system  
💫 Automatically analyzes configurations & scripts  
💫 Generates a Technical Debt Score (0–100)  
💫 Highlights risk areas across code, data, and architecture  
💫 Tracks debt trends over time
💫 Suggests fixes and auto-creates remediation actions 

Here is the detailed LinkedIn post for my custom app : LinkedIn Post

Please let me know your thoughts about this.

Cheers,

Hardit Singh

[salma98]

Your Best Engineer Just Quit. You Never Saw It Coming.

We've all been there.

Your top performer drops the bomb: "I've accepted another offer."

You're blindsided. They seemed fine. Maybe a bit quiet lately, but fine.

Except they weren't fine. They were drowning in P1 incidents, assigned to three major changes, and hadn't taken PTO in months.

The signs were there. You just didn't have a system to see them.

So I built one. 
Introducing Vibe Check  - a burnout early-warning system I created using ServiceNow Build Agent.
Here's what it does:
✅ 30-second weekly pulse  - 3 emoji clicks (workload, energy, support). Zero friction.
✅ Burnout radar — Spots declining team morale before people update LinkedIn
✅ Smart alerts — Flags teams trending down 3+ weeks or when workload spikes
✅ Manager dashboard — Anonymized trends. No Big Brother vibes.
✅ Workload correlation — Connects sentiment to actual incident/change data from ServiceNow

If this saves you one resignation you could have prevented, it's worth it.
Built for #BuildMoreWithBuildAgent 🤖 Challenge.

Huge thanks to @laurentapia for inspiring us to explore the Build Agent

Here is the Likedin link to get more details of the application. https://www.linkedin.com/posts/salmashaik93_buildmorewithbuildagent-servicenowcommunity-ugcPost-7455...

[senon]

Hello ServiceNow Community,

I’m thrilled to announce that I have been selected as a Knowledge 26 Reporter representing the Japanese ServiceNow Community!
>Knowledge 26 レポーター派遣プログラムメンバー決定

I am deeply honored to have the opportunity to share the excitement and latest insights live from Las Vegas this coming May.

As a core part of my reporter activities, I’m planning to conduct "10-minute flash interviews" with community members, experts, and passionate advocates attending the event.

To make these interviews more than just standard Q&A sessions and turn them into highly engaging conversations, I used the ServiceNow Build Agent to develop a custom "Random Topic Generator App" for the interviews!

Here is an overview of the app:

🎯 Goal (Purpose) To move beyond standard questions like "What do you do?" and draw out the community members' inner passions—their enthusiasm for ServiceNow, their career transformations, and their vision for the future—and share that incredible energy with everyone.

👤 Target Audience Passionate young engineers, community leaders, and advocates attending Knowledge 26 who actively share insights about the platform.

💡 Concept "Spontaneity meets Professionalism." Instead of relying on rehearsed scripts, this playful tool values the inspiration that comes from randomly drawn topics, sparking authentic and raw conversations.

⚙️ Key Features

• Tap-to-Draw: Simply tap anywhere on the screen to randomly generate a thought-provoking question.

• Next Experience-Inspired UI: A clean layout inspired by the Polaris theme. It strictly adheres to accessibility guidelines (e.g., WCAG), ensuring proper contrast ratios and semantic color usage (e.g., green for positive actions, red for deletion).

• 10-Minute Focus Timer: A built-in minimal timer to visually manage the limited session time.

• Dynamic Topic Management: The ability to add or delete questions on the fly to match the interviewee’s expertise or the flow of the conversation.

I have posted a video/images of the app in action and more details about the UI on my LinkedIn! I would be incredibly grateful if you could check it out via the link below and share your thoughts or suggest some great questions to add to the app!

🔗 Check out the app in action on LinkedIn here: https://www.linkedin.com/posts/%E9%80%B2%E5%90%89-%E5%A6%B9%E5%B0%BE-aa1828308_buildmorewithbuildage...

To everyone I’ll meet in Vegas—please come and "draw your destined question" with this app! And to everyone joining online, I will do my absolute best to report and share the excitement from the event floor.

Let's make Knowledge 26 amazing! 🚀

#ServiceNow #BuildAgent #GenAI #CreatorCon  #BuildMoreWithBuildAgent

[Srikanth_9]

Hello ServiceNow Community,

During COVID-19 and in situations like floods or war zones, one thing becomes very clear:
When systems depend entirely on connectivity, visibility breaks down exactly when it’s needed the most.
 
Data gets delayed.
Updates become inconsistent.
Decisions are made with incomplete information not because data doesn’t exist, but because it isn’t reliably accessible.
 
That’s the problem I focused on solving. So, I decided to build this application in ServiceNow with #BuildMoreWithBuildAgent challenge.
 
🚀 Introducing: Survival Network Dashboard (Offline-First Concept)
 
A dashboard designed to remain functional even during disruptions, ensuring continuous visibility and better decision-making.
 
🔍 In critical scenarios:

📊 Track:
- Alerts and situation updates
- Zone-wise risk levels
- Resource availability trends
- System-wide activity status
 
📡 Even when connectivity is unstable or unavailable:
👉 Data is stored locally
👉 Last-known state is always visible
👉 Sync resumes automatically when the network returns
 
💡 Key capabilities:
- 🔌Works without internet dependency
- 🔁 Sync-aware data:
  - ✔ Synced
  - 🟡 Pending
  - ⚠️ Conflict
- 📍 Map-based situational awareness
- 🧠 Risk indicators for faster decisions
- 📈 System health & data confidence tracking
 
👉 No blank dashboards
👉 No hidden gaps
👉 No false assumptions
 
🎯 Why it matters:
This is not just a dashboard.
It’s a resilient decision-support system built for uncertainty.
 
From pandemics to floods to war zones, this approach ensures systems remain informative, reliable, and decision ready.

Do checkout LinkedIn post (Challenge Submission): Survival Network Dashboard (Offline-First Concept)

Thank you ServiceNow and @laurentapia for sharing this challenge. 

Regards,

Srikanth Akula.

[mehak_kumari]

Title: Kwizdom – Gamified ITSM/ITOM Question Bank

Description: I built Kwizdom to help users master ITSM and ITOM concepts through a gamified interface. The app manages a repository of technical questions and tracks user accuracy via a personalized dashboard. I used the Build Agent to rapidly spin up the data model and the initial UI Page logic, then refined the redirection scripts to ensure a smooth user journey from submission to results.

Key Features:

• Automated Scoring: Scripts that instantly calculate "Is Correct" status.

• Performance Dashboard: Real-time Accuracy % and Scorecards.

• Categorization: Targeted learning for ITSM, ITOM, and General Trivia.

Prompt Used: "Create a question bank application with a Question table (Question Text, Options A-D, Category, Difficulty) and a Response table. Include a dashboard view that shows total answered, correct answers, and accuracy percentage."

🔗 LinkedIn Post: [https://www.linkedin.com/feed/update/urn:li:activity:7456587321958907904/

#ServiceNow #BuildMoreWithBuildAgent #ServiceNowDeveloper #AI #ITSM #ITOM #LearningManagement ServiceNow ServiceNow Community

]

[samreen talha]

Hello @laurentapia ,

🚀Successfully completed the #BuildMoreWithBuildAgent Challenge!

🔗LinkedIn Post (Challenge Submission): https://www.linkedin.com/posts/samreen-talha-974677236_buildmorewithbuildagent-servicenow-buildmorew...

Built something beyond a tracking system — a decision-driven kitchen intelligence platform.

🍽️ Smart Kitchen Order Queue Optimizer
An AI-powered kitchen application designed to:

✔ Optimize order preparation sequence for efficiency
✔ Predict order delays using risk scoring
✔ Identify high-risk orders proactively
✔ Enable faster and smarter kitchen operations

💡What I Built

🔥Intelligence Layer

* Order delay prediction based on preparation time and priority
* Risk scoring (Low / Medium / High)
* Identification of high-risk orders

⚡Action Layer

* Auto-create tasks for high-risk orders
* Trigger alerts and notifications
* Recommend actions like:

* Prepare immediately to avoid delay
* Reorder cooking sequence
* Prioritize critical orders

📊Optimization Layer

* Kitchen performance insights
* Order delay trend analysis
* Queue efficiency monitoring

🎨Experience

* Clean, modern dashboard
* Color-coded risk visualization (Green / Yellow / Red)
* Interactive charts showing:

* Order status distribution
* Risk levels
* Queue performance

👉Designed to feel like a real-time kitchen command center

🤖Built entirely using natural language prompts with Build Agent

📌Prompt used:

Create a complete ServiceNow application named "Smart Kitchen Order Queue Optimizer".

Objective:
Build a system that optimizes the order preparation sequence in a kitchen based on priority, preparation time, and delay risk.

DATA MODEL

Orders Table:

* Order ID (auto-number)
* Customer Name
* Item Name
* Order Time
* Preparation Time (minutes)
* Priority (High, Medium, Low)
* Status (Pending, Cooking, Completed)
* Delay Risk (Low, Medium, High)
* Suggested Sequence Number
* Recommended Action

BUSINESS LOGIC

Queue Optimization:

* High priority orders come first
* Lower preparation time orders prioritized
* Earlier order time increases priority

Delay Prediction:

* If preparation time is greater than 20, set risk as Medium
* If preparation time is greater than 30, set risk as High
* High priority reduces risk level

Decision Engine:

* High Risk → Prepare immediately
* Medium Risk → Prioritize next
* Low Risk → Normal queue

Sequence Assignment:

* Assign sequence number based on priority, preparation time, and order time

AUTOMATION

* If Delay Risk is High:

* Create task for kitchen staff
* Send alert notification

DEMO DATA

* Generate 80 to 120 orders with different food items
* Random preparation times between 5 and 40 minutes
* Balanced priority distribution (High, Medium, Low)
* Ensure presence of high-risk orders and meaningful insights

DASHBOARD

Create "Kitchen Insights" dashboard with:

KPIs:

* Total Orders
* High Risk Orders
* Orders in Cooking
* Completed Orders

Charts:

* Order Status distribution
* Risk distribution
* Priority vs Orders
* Order trends

Lists:

* High-risk orders
* Pending orders

NAVIGATION

Modules:

* Orders
* Kitchen Tasks
* Dashboard (Kitchen Insights)
* Reports

GOAL

Build a realistic, decision-driven kitchen optimization system that suggests which order to prepare first and provides full operational visibility.

 

 

 

 

 

[vaishnavidw]

Hello @laurentapia

🚀 #BuildMoreWithBuildAgent Challenge Submission

Designed and implemented a Universal Request Management System on ServiceNow using Build Agent to eliminate siloed request handling across IT, HR, and Facilities and provide a unified, real-time operational view.

🔧 Architecture & Data Model
Implemented a parent-child architecture with a custom Universal Request table acting as the single source of truth
Designed related tables for Child Tasks and SLA Tracking to handle multi-department execution
Established relationships to ensure data normalization, traceability, and lifecycle consistency
⚙️ Workflow & Automation
Built event-driven flows using Flow Designer to:
Automatically generate department-specific tasks based on request type
Orchestrate approvals and notifications
Maintain parent-child synchronization (task updates roll up to the parent request)
Enabled end-to-end lifecycle automation from request initiation to closure
🤖 AI & Intelligence Layer
Integrated Build Agent capabilities for:
Intelligent assignment based on request category and historical patterns
Dynamic priority scoring using urgency indicators
Predictive SLA breach detection with confidence scoring
Shifted the system from reactive tracking to proactive decision-making
📊 Observability & Dashboarding
Developed a real-time dashboard with:
Request volume distribution across departments
Status funnel (Requested → Approved → In Progress → Closed)
Average fulfillment time and SLA compliance indicators
Drill-down capabilities for request and task-level visibility
Provided operational insights and bottleneck identification
🔐 Security & Governance
Implemented role-based ACLs for strict department-level data isolation
Enabled manager-level override for cross-functional visibility
Secured APIs and data access with granular permission controls
🔌 Integration & Extensibility
Exposed RESTful APIs for external integrations
Designed the solution to be scalable and extensible for additional departments or workflows
🎯 Outcome
This solution demonstrates how Build Agent can be leveraged to rapidly build intelligent, scalable, and event-driven enterprise workflows, enabling:

Unified request visibility
Faster fulfillment and reduced delays
Improved governance and operational efficiency

 LinkedIn Post: Click Here!!