laurentapia
Administrator

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Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured ServiceNow application via natural language. #BuildWithBuildAgent is your chance to vibe code with ServiceNow and see just how fast you can build an amazing app! 

 

Join the challenge to get recognized and inspire the ServiceNow Community with what you can build using Build Agent. 

 

Complete the Challenge

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What is Build Agent? 

 

ServiceNow Build Agent is a smart AI tool that helps you build, edit, and deploy full-stack applications via a conversational interface. It’s designed to support developers of all backgrounds, whether you're just starting out or a veteran of the platform. 

 

Build Agent is what we’ve been calling an accelerating tool; it accelerates your build process so you can bring ideas to life faster. It writes the code, organizes your files, fixes errors as it goes, and takes care of both the core logic and the user interface components. 

 

Just describe a task using natural language, and the agent manages the entire build process. 

 

Why Join the #BuildWithBuildAgent Challenge? 

 

  • Get hands-on with ServiceNow’s innovative agentic AI tool 
  • Inspire others by sharing what you built 
  • Earn recognition in the Community

 

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How to Participate: 

 

  1. Get Started: Go into your ServiceNow IDE in your instance. Once you have activated the Build Agent skill (pre-installed on Personal Developer Instances), you can create a new application or edit an existing ServiceNow IDE app using natural language prompts. Include the initial prompt that kicked off your Build Agent journey, and any standout prompts that helped bring your app to life. 
  2. Document: Share your experience with others by submitting a description (300 words or more), a quick video, or an infographic about your app on social media with the hashtag #BuildWithBuildAgent. 
  3. Share: Comment on this blog post and be sure to attach a link to your social post. Include a brief description of your experience using Build Agent!

 

For more information on how to get started, feel free to check out the FAQs at the bottom of this post or watch the video walkthrough below. 

 

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Getting Started with Build Agent 

 

Need help getting started? Check out the video below to learn how to get started with ServiceNow Build Agent and how to enter the #BuildWithBuildAgent Challenge. 

 

 

https://devlink.sn/EarlBuildWithBlog 

 

We’ve also compiled a helpful list of resources in our FAQs to help you get started. Explore how to participate, content creation tips, and more below. You can also access our #BuildWithBuildAgent toolkit for comprehensive guidance and best practices here. 

 

Still have questions? Our Community is here to support you every step of the way. Feel free to ask a question on this blog or our Now Assist forum. You can also reach out to us at buildwith@servicenow.com. Please note that response times may vary! 

 

Get started today and show us what you can build with Build Agent! 

 

 

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General FAQs

 

Where Do I Enter?  

 

To enter, please follow all official guidelines and submit your entry by replying to this Community blog post. Your response should include a description of what you created using Build Agent, along with a direct link to your social media post where you shared your creation! Make sure to include #BuildWithBuildAgent in your social media post to enter the challenge. 

 

How can I get started? 

 

Access Build Agent in Personal Development Instance on developer.servicenow.com and sign in or create a free account. Click "Request Instance," choose the latest release, and submit your request. You'll get a URL and admin credentials within minutes to start building. 

 

How many natural language prompts can I use? 

 

For this challenge, users with Now Assist for Creator licenses have no limit! For everyone else, your ServiceNow Instance will be limited to 25 prompts. PDIs on developer.servicenow.com have a limit of 10 prompts per instance. Want to keep building with Build Agent? Just back up your work, release your Personal Developer Instance, request a new one, and continue creating your application. 

 

Where and What Do I Post on Community?  

 

Post it right here! At the bottom of this blog, leave a comment with a link to your social post, along with a description of what you’ve built using Build Agent. 

 

Do You Have Any Tips for Content Creation? 

 

We have compiled resources to help guide you through the #BuildWithBuildAgent content creation process here! 

 

Where and What Do I Post on Social Media?  

 

You can post on any social media platform, whether it’s LinkedIn, YouTube, X, Instagram, or public forums such as Reddit or Stack Overflow. You’re also welcome to share what you built using Build Agent on a personal or company blog or website. Just make sure your post is publicly accessible and includes #BuildWithBuildAgent ! 

 

Here’s an example of a social post: 

 
 

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What if I Don’t Have Social Media or Don't Want to Post Publicly?  

 

Not to worry! Please send an email to BuildWith@servicenow.com, and we will contact you to redeem your swag.  

 

When Will I Receive My Swag?  

 

To receive swag, you must have completed the challenge by November 23, 9:00 AM PST, and placed your swag order no later than November 24th, 9:00 AM PST. Swag was available only while supplies lasted.

You can expect your swag to arrive in late January or early February. If you’re located outside the United States, please allow additional time for shipping. 

 

Do I Need to Fill Out a Submission Form?  

 

No submission form is required! Just follow the guidelines above and you’re good to go!  

 

How do I get featured in the App Gallery? 

 

Include the initial prompt that kicked off your Build Agent journey, and any standout prompts that helped bring your app to life. 

 

These prompts give us insight into your creative process and will help the team behind Build Agent choose which apps to showcase in the App Gallery. 

 

When Does the Challenge End?  

 

While the challenge officially concluded on November 24th, we welcome you to continue sharing your apps past this date. 

 

Who is Eligible to Enter the Challenge?  

 

We invite everyone aged 18 and above to join us! Whether you're an absolute beginner or an experienced developer, your contribution is valued! 

 

I Have a Problem Who Do I Reach Out to? 

 

Please comment directly on this blog or email buildwith@servicenow.com with #BuildWithBuildAgent Challenge in the subject line. Please refrain from emailing your entries to this address! We are monitoring the comments for your submissions.  

 

Do you have an example of what I should share on this Community blog?  

 

Yes! Here is an example for you. Be sure to include a link to your social media post! 

 

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Technical FAQs

 

What are the usage limits? 

 

For Personal Developer Instances (PDI), there is a limit of 10 prompts per instance per month. For customer instances that acquire Build Agent from the ServiceNow Store, there is a limit of 25 prompts per instance per month. For instances that are licensed for Now Assist for Creator, limits are based on your license. 

 

When are usage limits reset? 

 

PDI usage limits for Build Agent prompts reset every 30 days starting from the day on which the limit is set. 

 

What if I run out of usage or used all my prompts before this challenge? 

 

The limit is per instance, so you can elect to release your current PDI and request a new one, which will reset the usage count. Remember to back up any important work on your instance before you release it. 

 

How long can each prompt be? 

 

Very long. Feel free to be as simple or verbose as you want in each prompt. You can copy and paste large console logs, lengthy Product Requirement Documentation, or even huge error messages.  

 

What else does Build Agent handle besides writing the code? 

 

  • Compiling and validating source files 
  • Testing of its own files 
  • Pushing builds into the instance 

 

How does Build Agent differ from AI Agents or Agentic AI? 

 

While both names share “Agent,” Build Agent focuses on dev automation, whereas AI Agent (Agentic AI) focuses on task automation within workflows. Build Agent is an AI Agent. 

 

What are the limitations of Build Agent? 

 

Generally speaking, Build Agent is currently limited to the following abilities: 

 

  • ServiceNow Fluent via the ServiceNow SDK  
  • React based web components for user interfaces 

 

To see what ServiceNow metadata that Build Agent is able to create and edit on your behalf (like business rules, client scripts, tables, etc.), check out the documentation for Fluent here:

 

https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-sdk/conc... 

 

That means Build Agent’s scope is currently explicit. If it is not part of the Fluent SDK, then it cannot build it. But that also means that the capabilities of Build Agent are constantly growing as more and more metadata types are being added to the Fluent framework. 

 

What that will look like as you build your applications: Build Agent will elect to write scripted code instead of building a Flow Designer action or flow. Or another example: telling Build Agent to build something that it doesn’t have access to and forcing it to move forward despite this might cause it to build it a different way or simulate that it built it. 

 

Always remember that Build Agent is utilizing generative AI and can hallucinate. 

 

 

Where can I learn more about Build Agent and how to acquire it for my company? 

 

Read more about the product of Build Agent and Enterprise Vibe Coding at https://www.servicenow.com/products/vibe-coding.html#faq, including questions regarding governance and how Build Agent relates to App Engine. 

 

 

Terms and Conditions  

No purchase is necessary. #BuildWithBuildAgent Challenge is open only to individuals at least eighteen (18) years old at the time of entry. The Challenge begins November 12, 2025, at 10:00 a.m. Pacific Daylight Time ("PDT") and ends on November 24, 2025, at 11:59 p.m. PDT.  

Entrants must respond to the official forum with a 1) Screenshot, graphic, or video showing their app built using Build Agent or 2) a 300 minimum word description of the app they built with a screenshot using Build Agent AND entrants must post their video or blog into the ServiceNow Community Developer forum here AND share it on LinkedIn or Twitter with #BuildWithBuildAgent Challenge on their post AND the social media post will be linked to their forum post.   

The Submission must be your own, original work; The Submission must contain a relevant reason/response to the prompt of Build Agent; The Submission must meet the format and size requirements of the social platform used to enter; The Submission must conform with any applicable social media platform terms.  

The prize includes the official 2025 #BuildWithBuildAgent tote bag, while supplies last. The brand of tote bag may vary. Tote bag may take up to 4 weeks or longer to arrive once ordered. Approximate Retail Value (“ARV”): $10 USD.  

The ServiceNow Community reserves the right to access email data provided by the entrant in order to reach out to individuals who have completed the challenge. Entrants who have met the guidelines and have successfully completed the challenge will receive an email from ServiceNow with instructions on how to redeem the prize. International country restrictions will apply.  

Except where prohibited, participation in the Challenge constitutes each entrant's consent to use submission’s name, and photograph (including, without limitation, entrant’s Twitter and LinkedIn profile photo), voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration. 

 
603 Comments
arpitmittal
Tera Contributor

🚀 Automated Reminder & Greeting Scheduler – Built with ServiceNow Build Agent

Hello ServiceNow Community! 👋
This is my entry for the #BuildWithBuildAgent Challenge — a complete automation application built entirely using ServiceNow Build Agent with simple natural-language prompts.

My project is:

Automated Reminder & Greeting Scheduler

A smart app that helps users automate reminders for birthdays, anniversaries, meetings, and important events — so nothing is ever missed.


🌟 Key Features

  • 🎉 Add birthdays, anniversaries, meetings, custom events

  • 🔁 Set recurring yearly/monthly reminders

  • Automatic scheduler every 15 minutes

  • 📩 Auto email + in-platform notifications

  • 📊 Notification history tracking

  • 🔄 Full CRUD operations

  • 🖥️ Modern, clean UI generated by Build Agent

  • 🗂️ Upcoming events dashboard

  • 🔔 Logs + audit trail


💡 What Build Agent Generated Automatically

  • Data tables (Events, Notifications, Settings)

  • A scheduled job

  • UI pages (forms, list views, dashboards)

  • Notification rules + email template

  • Workflow logic

  • Sample seed data

All created using short conversational prompts — no manual coding.


⚙️ Tech Highlights

  • Built fully with ServiceNow Build Agent

  • End-to-end tested (Event creation → Trigger → History log)

  • Supports REST API + automation logic

  • Auto recurring reminders

  • Production-ready structure


🙌 My Experience

Build Agent feels like working with a real developer.
It quickly understood my requirements and created:

✔ Tables
✔ Screens
✔ Workflows
✔ Scheduler
✔ Data
✔ Functional UI

This challenge shows how powerful agentic development has become for both beginners and professionals.


🔗 LinkedIn Post(https://www.linkedin.com/posts/arpit-mittal-44148a281_buildwithbuildagent-servicenow-buildwithbuilda...)Screenshot 2025-11-14 234744.pngScreenshot 2025-11-14 234840.pngScreenshot 2025-11-14 234901.pngScreenshot 2025-11-14 234928.png

#BuildWithBuildAgent
#ServiceNow
#ServiceNowDevelopers
#NowPlatform
#Automation

arpitmittal
Tera Contributor

Hello ServiceNow Community,

I am submitting my entry for the

Spoiler
BuildWithBuildAgent

Challenge. I created an application called Automated Reminder and Greeting Scheduler using the ServiceNow Build Agent. The purpose of this app is to help users automate reminders for birthdays, anniversaries, meetings, and other important events without writing code manually.

Key capabilities of the application:

  • Create events such as birthdays, anniversaries, meetings, and custom occasions

  • Support for recurring events (yearly and monthly)

  • A scheduled job that checks every 15 minutes for upcoming reminders

  • Automatic email and in-platform notifications

  • A dashboard for viewing all active events and upcoming reminders

  • A notification history log for tracking all alerts sent

  • Full CRUD operations for managing events

  • REST API support for creating and retrieving event data

What the Build Agent automatically generated:

  • Data tables for events, notification history, and settings

  • List views, forms, and a responsive dashboard UI

  • Server-side logic for recurring events and due reminders

  • A scheduled script for running the reminder engine

  • Notification templates and rules

  • Sample data for testing the app

  • A React-based dashboard interface

This application was developed using natural language instructions only. The Build Agent created the full backend, UI, automation logic, notifications, and data structure with minimal manual intervention. It was a great experience to see an idea turn into a complete working application using conversational prompts.

Attached are screenshots of the working application.

Thank you to the ServiceNow

Spoiler
Spoiler
Build With Build Agent

team and the Developer Program for enabling this opportunity.

LinkedIn Post (https://www.linkedin.com/posts/arpit-mittal-44148a281_buildwithbuildagent-servicenow-buildwithbuilda...)

 

Screenshot 2025-11-14 234744.pngScreenshot 2025-11-14 234840.pngScreenshot 2025-11-14 234901.pngScreenshot 2025-11-14 234928.png

24a31a05gh
Tera Explorer

Habit Builder + Streak Tracker 

 

I recently built a Habit Builder + Streak Tracker using Build Agent, and the experience was extremely smooth and efficient. Build Agent handled everything from table creation to generating an attractive UI with habit cards, progress rings, and streak indicators. The logic for daily check-ins and automatic streak updates was generated cleanly, and the workspace layout came together faster than I expected.

 

What impressed me most was how quickly I could go from an idea to a polished, functional application without spending hours on layouts or scripting. Build Agent made the whole process feel streamlined and intuitive.

 

I shared more details in my LinkedIn update here:

👉 View my linkedin post here 

 

Really excited to keep building more with this tool.

rahamatmd23
Tera Contributor

Hello All,

I am super excited to share my experience with #BuildWithBuildAgent! I was able to create a complete Facilities Maintenance App using the Build Agent tool within minutes—it’s truly impressive. No code, no setup, just a simple prompt, and the application comes to life. This really shows the power and convenience of AI-driven development on the Now Platform.

Thank you, ServiceNow, for making life easier!
 
LinkedIn Post : Facilities Maintenance App BuildAgent 

Pradnyesh
Kilo Sage

I'm excited to announce the successful completion of the #BuildWithBuildAgent Challenge.
It's an amazing feature for creating application in low-code and pro-code development on the platform.
I have created application by interacting with build agent and build agent itself decide workflow and configurations for creating app based on my inputs.
This challenge was a great hands-on experience to explore the power of build agent for building an application.

Application demo link

App Name - Esports tournament management system.

Features :

🎮 Complete tournament management in one interface:
● Tournament Management: Create, edit, and manage tournament status
● Player Management: Add players, manage profiles and skill levels
● Match Management: Update scores, change match status, track results
● Registration System: Register players to tournaments directly from the portal

📊 Real-time analytics and insights:
● Key Statistics: Total tournaments, active tournaments, registered players, completed matches
● Tournament Winners: Visual display of champions for each completed tournament
● Tournament Overview: Status tracking and participant counts for all tournaments
● Live Data: Auto-refreshing statistics and tournament status

🔧 Portal Features

  • Admin Portal Capabilities:

1. One-Click Tournament Creation: Full form with game selection, format, dates, and rules
2. Player Registration: Add players to tournaments with skill level tracking
3. Match Score Updates: Live score reporting and winner declaration
4. Status Management: Change tournament and match statuses in real-time
5. Responsive Design: Works on desktop and mobile devices

  • Dashboard Analytics:

1. Statistics Cards: Real-time counts of tournaments, players, and matches
2. Winner Showcase: Trophy display for tournament champions
3. Tournament Grid: Visual overview of all tournaments with status indicators
4. Auto-Refresh: Keep data current with manual refresh option

Key Benefits:
● No more switching between tables - Everything in one portal
● Visual tournament tracking - Dashboard shows real progress
● Mobile-friendly interface - Manage tournaments anywhere
● Real-time updates - See changes immediately

image (2).pngimage (1).png

Not applicable

Participating in the ServiceNow #BuildWithBuildAgent challenge has been an amazing experience!

For this challenge, I created a lightweight Asset Tracking Application entirely through natural language instructions. No manual table creation, no complex scripts — just clear prompts, and the Build Agent generated the data model, forms, and logic automatically.

 What the app can do:

  • Add assets with key details like asset tag, asset name, manufacturer, purchase date, and expiry date

  • Track and search assets instantly using the asset tag or asset name

  • Maintain an organized and searchable asset repository for any team or organization

This challenge clearly shows how the future of development on the Now Platform is transforming — faster, smarter, and more accessible than ever!

Excited to explore more ideas and continue building with AI-powered tools. 
LinkedIn post link:
https://www.linkedin.com/posts/basina-akash-458284246_buildwithbuildagent-servicenow-buildwithbuilda...

 

SN_Learn
Kilo Patron

Hi All,

 

Just wrapped up building the Medicine Tracker & Inventory Management System application using the #BuildWithBuildAgent

 

The Medicine Tracker & Inventory Management System is a ServiceNow-based application designed to streamline, automate, and optimize the medicine inventory operations of a medical store or pharmacy. It provides end-to-end visibility into stock levels, sales trends, supplier performance, and medicine demand patterns, while ensuring timely replenishment through SLA-driven workflows.

 

Prompt Used: Create a custom application named ‘Medicine Tracker & Inventory Management System’ including tables for Medicine, Sales Log, Stock Replenish (with task workflow), and Suppliers.

Add automation for stock deduction/increase, low-stock alerts, and expiry alerts.

Add dashboards for demand analytics which will show the medicines with highest and lowest demands. Show the medicines as on High alert if the expiry date is nearing one month.

Remind the requester on monthly basis for repurchase notifications of previously ordered medicines. Add SLA management for Stock Replenish tasks with priority-based SLAs (High: 4 hrs, Medium: 1 day, Low: 2 days), including notifications, breach handling, and SLA timeline.

 

Build Agent delivered: 

Core Tables

  • Medicine table - Complete with stock levels, expiry dates, alert status, demand tracking
  • Supplier table - Full supplier management with ratings and contact info
  • Sales Log table - Transaction tracking with customer details and payment methods
  • Stock Replenish table - Workflow-enabled task system extending ServiceNow's task table

Automation & Business Rules

  • Stock deduction - Automatically reduces inventory on sales
  • Stock replenishment - Automatically increases inventory when tasks complete
  • Alert management - Server-side functions for comprehensive alerting

Scheduled Scripts

  • Daily low stock alerts - Runs at 8 AM daily
  • Daily expiry alerts - Checks for medicines expiring within 30 days (High Alert if ≤7 days)
  • Monthly repurchase notifications - Reminds about previously ordered medicines

Dashboard

  • React-based medicine tracker dashboard
  • Real-time alerts panel with visual indicators
  • Demand analytics showing highest/lowest demand medicines
  • Inventory status overview with critical items tracking

 

Overview:

  •  Automated Stock Management: Sales automatically reduce inventory
  •  Smart Alerts: Low stock triggers auto-replenish requests
  •  SLA Management: Priority-based SLAs (High: 4hrs, Medium: 1day, Low: 2days)
  •  Expiry Monitoring: 30-day expiry warnings
  •  Interactive Dashboard: Real-time demand analytics
  •  Request System: Medicine request forms with urgency levels
  •  Feedback: Provide feedback of the medicine/inquiry for usability process/report any bugs/issues.

 

It's time to check how it works in ServiceNow:

anaytics_meds.pngalerts.pngmed_overview.pngmedicines.pngfeedback.pngrequest_medicine.png

 

 

 

LinkedIn PostMedicine Tracker & Inventory Management 

 

This challenge is a brilliant showcase of what’s possible with Build Agent in ServiceNow.
Can’t wait to build more and explore!

 

#ServiceNow #BuildWithBuildAgent #BuildAgent #GenAI

maheshkhatal
Giga Sage

🚀 Just Built an End-to-End ITOM Operations Intelligence Command Center Using ServiceNow Build Agent!

#BuildWithBuildAgent #ServiceNow #ITOM #GenAI

I recently participated in the #BuildWithBuildAgent Challenge, and I wanted to share one of the most exciting apps I’ve ever built on the Now Platform.

Using nothing but natural language prompts, the Build Agent generated a full enterprise-grade ITOM Operations Intelligence Command Center that unifies seven operational modules into one modern, interactive workspace.

This entire app was created using a single prompt — and the result genuinely surprised me. 

 

LinkedIn Link: LinkedIn Post 


🌐 What the App Does

The application brings together a complete IT Operations “mission control” experience, combining:

🔎 Discovery Gap Analyzer

An interactive dashboard with subnet heatmaps, undiscovered servers, missing credentials, pattern errors, and orphaned CIs — all with click-through drill-downs.

🖥 MID Server Health Command Center

Live CPU/RAM trends, ECC queue visibility, heartbeat monitoring, and predictive anomaly indicators. Clicking any MID card opens detailed server health analytics.

🔐 Credential Preflight Validator

A guided wizard to test SSH/SNMP/WMI/RDP connectivity before Discovery even runs. Each credential row is clickable for deep inspection and inline fixes.

🧩 CMDB Relationship Explorer

A visual, interactive CI graph showing upstream/downstream impacts, service dependencies, and relationship lines with quick access to CI details.

🔄 Runbook Visualizer

A workflow visualization canvas with execution paths, node logs, drag-and-drop editing, and animated replay of past runs.

Incident Auto-Impact Analyzer

A CI impact mini-topology with related alerts, probable root-cause indicators, and downstream service effects.

📘 ITOM Readiness Checker

A 100-point health score that validates Discovery setup, MID health, credentials, ranges, CMDB compliance, and more — with guided fix recommendations.


🧠 The Full Prompt I Used

Here is the exact natural-language prompt I provided to Build Agent:

“Build a unified ITOM Operations Intelligence Command Center application. The app must combine: Discovery Gap Analyzer, MID Server Health Monitoring, Credential Validator, CMDB Relationship Explorer, Runbook Visualizer, Incident Auto-Impact Analyzer, and ITOM Readiness Checker. Use Now Experience UI Framework, Workspace experience, and include explicit click-actions for every interactive element.” 🚀 1. APPLICATION WORKSPACE Create a workspace named ITOM Operations Intelligence Command Center. Left navigation menu sections: Discovery Coverage MID Server Health Credential Validator CMDB Explorer Runbook Visualizer Incident Impact Analyzer ITOM Readiness Checker 🚀 2. DISCOVERY GAP ANALYZER (Module 1) Create a primary dashboard with: Components Subnet Coverage Heatmap “Discovery Gaps” Summary Cards Pattern Error List Orphaned CI Panel Undiscovered Servers Table CLICK ACTIONS (Explicit) If user clicks a subnet block on heatmap → Open “Subnet Details” page Show discovered count, undiscovered count, credential assigned, schedules. If user clicks card: “Servers Not Discovered (XX)” → Open filtered list of cmdb_ci servers missing discovery_status. If user clicks “Missing Credentials” → Open Credential Assignment Wizard. If user clicks pattern error row → Open Pattern Diagnostics Panel Show error logs and recommended fix. Data Sources cmdb_ci, discovery_status, discovery_schedule, discovery_credentials, ip_network, ecc_queue, cmdb_rel_ci 🚀 3. MID SERVER HEALTH COMMAND CENTER (Module 2) Create a live MID health monitoring page. Components MID Server Cards (Status + CPU + RAM) ECC Queue Depth Live Feed Heartbeat Sparkline Last 24-hour availability chart CLICK ACTIONS Click on a MID Server card → Open “MID Server Detailed Health Page” Show CPU, RAM, thread count, pending queue, agent logs. Click “View ECC Queue for this MID” → Open ECC Queue filtered list. Click “Predictive Health” button → Open Anomaly Analyzer panel Shows anomalies, risk scoring, last 12-hour usage patterns. Click “Restart MID Server” → Trigger MID restart action (UI Action) with confirmation dialog. Data Sources ecc_agent, ecc_queue, sys_health_metric, sys_cluster_event 🚀 4. DISCOVERY CREDENTIAL PREFLIGHT VALIDATOR (Module 3) Create a wizard-style tool. Wizard Steps Choose Credential Select IP Ranges Connectivity Test Protocol Test (SSH/SNMP/WMI/RDP) Summary Recommendations CLICK ACTIONS Click “Validate All Credentials” → Open Credential Validation Results page Show status per protocol, last successful test. Click any credential row → Open Credential Detail Panel Show usage, ranges applied, expiration info. Click “Fix Credential” button → Launch In-line Credential Update Form. Data Sources discovery_credentials, ip_range, ecc_queue, ecc_agent 🚀 5. CMDB RELATIONSHIP EXPLORER (Module 4) Build a full interactive graph. Visually Display CI nodes (color-coded) Relationship lines Impact arrows Hover tooltips CLICK ACTIONS Click a CI node → Open CI Detail Drawer Panel Name, class, attributes, Discovery info, alerts. Double-click CI node → Expand or collapse all its relationships. Click “Show Upstream Impact” → Highlight all upstream CIs. Click “Show Downstream Impact” → Highlight business services affected. Click “Open in CMDB Workspace” → Navigate to standard CI Workspace. Data Sources cmdb_ci, cmdb_rel_ci, svc_ci_assoc, cmdb_ci_service 🚀 6. ORCHESTRATION RUNBOOK VISUALIZER (Module 5) Display Graph view of workflow Execution nodes Input/output drawers Step logs CLICK ACTIONS Click a workflow node → Open Node Detail Panel Show inputs, outputs, last execution log. Click “Enable Edit Mode” → Allow drag-and-drop to reorder nodes. Click “Replay Last Execution Path” → Animate path traversal Successful = green Failed = red Click failed node indicator → Open Failure Diagnostics Page. Data Sources wf_context, workflow_version, orchestration_workflow, sys_execution_tracker 🚀 7. INCIDENT AUTO-IMPACT ANALYZER (Module 6) Provide full situational awareness. Components CI Impact Mini-Topology Related Alerts Panel Downstream Business Service List Impact Probability Score Discovery-related failure indicators CLICK ACTIONS Click on a CI node → Open CI Impact Drawer Alerts Discovery history Related changes Click “View Full Topology” → Open expanded topology in CMDB Explorer module. Click “Related Alerts (XX)” → Open EM Alerts Page filtered by CI. Click “Potential Root Cause” → Launch RCA Analyzer Shows pattern: alerts → CI → service impact. Data Sources incident, cmdb_ci, em_alert, task_ci, cmdb_rel_ci, discovery_status 🚀 8. ITOM READINESS CHECKER (Module 7) 100-Point automated ITOM evaluation. Checklist Categories Discovery setup MID server health Credentials IP ranges coverage Event rules configured Orchestration parameters CMDB class compliance CMDB relationship integrity CLICK ACTIONS Click any checklist item → Open “Fix Recommendation Panel”. Shows missing requirements, steps to resolve. Click “Run Full Scan” → Execute all readiness checks and refresh score. Click “Apply Fix” → Trigger guided fix wizard. Click “See Validation Logs” → Open audit history page. Data Sources All ITOM system tables. 🚀 9. SECURITY & ROLES itom_intelligence_admin → full access itom_intelligence_viewer → read-only Sensitive data must be redacted for viewer role Credential passwords must never be exposed in UI 🚀 10. OUTPUT REQUIRED FROM BUILD AGENT Build Agent must generate: Workspace configuration Pages & Layouts Cards, Panels, Wizards Now Experience Components All click-event handlers Scripts (Script Includes, Data Providers) ACL rules Automated evaluation logic Navigation flow maps Any helper UI Actions / server-side APIs”

Within minutes, the Build Agent generated:
• The workspace
• Pages and dashboards
• Data providers
• Click-actions
• Scripts
• Navigation flow
• Roles and ACLs
• UI components
• End-to-end functionality

No setup. No boilerplate. Just prompts.


🎯 Why This Matters

This challenge reminded me how powerful Build Agent really is:

  • It accelerates development.

  • It removes barriers for complex apps like ITOM.

  • It empowers developers to design first and build later.

  • It makes the Now Platform more accessible than ever.

Seeing a multi-module ITOM suite come alive from one prompt feels like a glimpse into the future of building on ServiceNow.

itom_analyzer.pngitom_home.png

Vanshaj garg
Tera Explorer

🚀How I Built a Complete Marketing Operations Platform Using the ServiceNow Build Agent

A Real-World Example of AI-Native Application Development on the Now Platform

by Vanshaj


🌟Introduction

When ServiceNow introduced the Build Agent, I was excited — and honestly, a little skeptical. Could natural language prompts really generate production-ready applications? Could complex business workflows, multi-role security, and modern UI experiences be created without writing a single line of code?

I decided to test the limits by attempting something that traditionally requires weeks of design and development:
A complete, end-to-end Marketing Operations (MarketingOps) platform built entirely through prompts.

Not only did the Build Agent meet my expectations — it exceeded them.

This blog walks through my experience, what was built, why it matters, and how this shifts the future of application development.

👉My full LinkedIn post with screenshots:
https://www.linkedin.com/posts/connectvanshaj_buildwithbuildagent-servicenow-marketingops-ugcPost-73...

Special thanks to @Earl Duque for introducing me to this amazing capability and inspiring this build.


💡The Challenge

Marketing teams rely on many disconnected tools: spreadsheets, creative assets folders, email approvals, Slack messages, and manual budget tracking.
This causes:

  • inconsistent reporting

  • slow approvals

  • limited visibility

  • duplicated work

  • siloed data

  • difficulty managing budgets and KPIs

I wanted a single system of record — built on the Now Platform — that brings strategy, execution, budgeting, content, tasks, and analytics into one intelligent workflow engine.

And I wanted to build it using only prompts, no code.


🎉What the Build Agent Created

With a series of natural language instructions, the Build Agent generated an entire MarketingOps ecosystem inside a scoped application — automatically.

🔷1. Complete Marketing Data Model

The system created all essential tables for:

  • Campaigns

  • Strategies

  • Channels

  • Content

  • Creative Assets

  • Expenses

  • Vendors

  • KPIs

  • Tasks

  • Audiences

  • Calendar events

  • Approval requests

No field definitions were required.
No back-and-forth schema designing.
The Build Agent architected everything intelligently.


🔐2. Enterprise-Grade Security

I asked for a realistic security model — and it delivered:

  • Marketing Manager

  • Campaign Owner

  • Creative Producer

  • Finance Analyst

  • Executive (read-only)

  • Marketing User

  • Admin

ACLs were generated automatically.
Budget fields, approval actions, and sensitive areas are protected exactly how a real marketing org would expect.


🖥3. Modern React-Based Workspaces

This part felt like magic.

The Build Agent created React-powered workspaces using the Workspace UI Framework for:

Marketing Manager

  • Campaign pipeline (Kanban)

  • Budget metrics

  • KPI performance

  • Alerts & approvals

Campaign Owner

  • My campaigns

  • Tasks

  • Publishing calendar

  • Quick actions

The layouts were clean, intuitive, and visually aligned with real marketing operations — without any frontend development.


4. Automated Workflows & Business Logic

The Build Agent also created intelligent automations:

  • Campaign approval workflow

  • Expense approval routing

  • Budget threshold alerts

  • Daily digest notifications

  • Content publishing → calendar creation

  • Automatic status transitions

  • Rules for budget utilization

This turned the app from a record-keeping system into an operational engine.


🎯5. A Fully Operational MarketingOps Platform

In the final result, marketing teams can now:

  • Plan and manage campaigns

  • Track KPIs and ROI

  • Assign and track tasks

  • Manage content and creative assets

  • Control budgets and expenses

  • Run approval workflows

  • View publishing schedules

  • Collaborate seamlessly

  • Analyze performance

All in one application — all generated by prompts.


🌟Benefits of Building This on ServiceNow

✔ End-to-end visibility

Campaigns, tasks, KPIs, budgets, and content in one place.

✔ True cross-functional alignment

Marketing, finance, creative, and leadership operate in synchronized workspaces.

✔ Automated execution

Approvals, alerts, reminders, and publishing workflows run on their own.

✔ Better decision-making

Real-time metrics, ROI indicators, and budget analytics built into the workspace.

✔ Rapid development

The entire app was built without coding — dramatically reducing time to value.


🤝My Build Agent Experience

This didn’t feel like interacting with a tool — it felt like working with a:

  • product designer

  • architect

  • developer

  • workflow expert

  • admin

all in one.

The Build Agent understood complex instructions, recognized dependencies, created security and UI patterns, and automated processes exactly as I envisioned.

This isn’t low-code.
This is AI-native application development, and it’s the future.


🔗Want to See the Full Breakdown?

Here is my LinkedIn post with visuals, screenshots, and workspace links:
👉https://www.linkedin.com/posts/connectvanshaj_buildwithbuildagent-servicenow-marketingops-ugcPost-73...


🚀Final Thoughts

This experiment proved something powerful:
ServiceNow Build Agent can deliver production-quality applications purely through natural language.

For anyone in marketing, product, IT, or digital operations — this changes everything.
If you haven’t tried the Build Agent yet, now is the best time.

#BuildWithBuildAgent #NowPlatform #AI #AppEngine #LowCode #WorkflowAutomation #CreatorWorkflows #Innovation

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pr8172510
Kilo Guru

Micro-Wins Tracker – Celebrating Small Wins with Build Agent

As part of the #BuildWithBuildAgent Challenge, I built a custom application called Micro-Wins Tracker entirely with ServiceNow Build Agent on my PDI.

The app helps users celebrate small daily “micro-wins” — logging short achievements, moods, and impact levels, then visualizing their streaks and progress on a warm, motivational dashboard.

💡 App Summary:

  • Built with natural-language prompts only

  • 3 pages: Dashboard, Add Win, History

  • Uses 3 tables (Win, Category, Summary)

  • Role-based access for users and admins

  • Responsive, pastel-themed React UI

🛠Build Process:

  • Started with prompts defining tables, UI, and flows

  • Build Agent handled code generation and error fixing

  • Debugged endpoint issues using follow-up prompts (SDK v4 compatibility)

  • Successfully deployed at /x_1868793_microwin_tracker.do

🎥 Demo:
https://www.linkedin.com/feed/update/urn:li:activity:7395430166904168448/

🌈 Reflection:
Build Agent made app creation conversational and fast — turning ideas into full solutions within minutes. It really feels like “vibe coding” for the Now Platform!

🔗 Social Post Link:
https://www.linkedin.com/feed/update/urn:li:ugcPost:7395430070271684609/

Thank you, @laurentapia  the ServiceNow team, for organizing such a motivating challenge

#BuildWithBuildAgent #ServiceNow #LowCode #NowPlatform #GenAI
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