Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

[laurentapia]

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured ServiceNow application via natural language. #BuildWithBuildAgent is your chance to vibe code with ServiceNow and see just how fast you can build an amazing app! 

Join the challenge to get recognized and inspire the ServiceNow Community with what you can build using Build Agent. 

Complete the Challenge

 

What is Build Agent? 

ServiceNow Build Agent is a smart AI tool that helps you build, edit, and deploy full-stack applications via a conversational interface. It’s designed to support developers of all backgrounds, whether you're just starting out or a veteran of the platform. 

Build Agent is what we’ve been calling an accelerating tool; it accelerates your build process so you can bring ideas to life faster. It writes the code, organizes your files, fixes errors as it goes, and takes care of both the core logic and the user interface components. 

Just describe a task using natural language, and the agent manages the entire build process. 

Why Join the #BuildWithBuildAgent Challenge? 

• Get hands-on with ServiceNow’s innovative agentic AI tool 
• Inspire others by sharing what you built 
• Earn recognition in the Community

How to Participate: 

1. Get Started: Go into your ServiceNow IDE in your instance. Once you have activated the Build Agent skill (pre-installed on Personal Developer Instances), you can create a new application or edit an existing ServiceNow IDE app using natural language prompts. Include the initial prompt that kicked off your Build Agent journey, and any standout prompts that helped bring your app to life. 
2. Document: Share your experience with others by submitting a description (300 words or more), a quick video, or an infographic about your app on social media with the hashtag #BuildWithBuildAgent. 
3. Share: Comment on this blog post and be sure to attach a link to your social post. Include a brief description of your experience using Build Agent!

For more information on how to get started, feel free to check out the FAQs at the bottom of this post or watch the video walkthrough below. 

Getting Started with Build Agent 

Need help getting started? Check out the video below to learn how to get started with ServiceNow Build Agent and how to enter the #BuildWithBuildAgent Challenge. 

https://devlink.sn/EarlBuildWithBlog 

We’ve also compiled a helpful list of resources in our FAQs to help you get started. Explore how to participate, content creation tips, and more below. You can also access our #BuildWithBuildAgent toolkit for comprehensive guidance and best practices here. 

Still have questions? Our Community is here to support you every step of the way. Feel free to ask a question on this blog or our Now Assist forum. You can also reach out to us at buildwith@servicenow.com. Please note that response times may vary! 

Get started today and show us what you can build with Build Agent! 

General FAQs

Where Do I Enter?  

To enter, please follow all official guidelines and submit your entry by replying to this Community blog post. Your response should include a description of what you created using Build Agent, along with a direct link to your social media post where you shared your creation! Make sure to include #BuildWithBuildAgent in your social media post to enter the challenge. 

How can I get started? 

Access Build Agent in Personal Development Instance on developer.servicenow.com and sign in or create a free account. Click "Request Instance," choose the latest release, and submit your request. You'll get a URL and admin credentials within minutes to start building. 

How many natural language prompts can I use? 

For this challenge, users with Now Assist for Creator licenses have no limit! For everyone else, your ServiceNow Instance will be limited to 25 prompts. PDIs on developer.servicenow.com have a limit of 10 prompts per instance. Want to keep building with Build Agent? Just back up your work, release your Personal Developer Instance, request a new one, and continue creating your application. 

Where and What Do I Post on Community?  

Post it right here! At the bottom of this blog, leave a comment with a link to your social post, along with a description of what you’ve built using Build Agent. 

Do You Have Any Tips for Content Creation? 

We have compiled resources to help guide you through the #BuildWithBuildAgent content creation process here! 

Where and What Do I Post on Social Media?  

You can post on any social media platform, whether it’s LinkedIn, YouTube, X, Instagram, or public forums such as Reddit or Stack Overflow. You’re also welcome to share what you built using Build Agent on a personal or company blog or website. Just make sure your post is publicly accessible and includes #BuildWithBuildAgent ! 

Here’s an example of a social post: 

What if I Don’t Have Social Media or Don't Want to Post Publicly?  

Not to worry! Please send an email to BuildWith@servicenow.com, and we will contact you to redeem your swag.  

When Will I Receive My Swag?  

To receive swag, you must have completed the challenge by November 23, 9:00 AM PST, and placed your swag order no later than November 24th, 9:00 AM PST. Swag was available only while supplies lasted.

You can expect your swag to arrive in late January or early February. If you’re located outside the United States, please allow additional time for shipping. 

Do I Need to Fill Out a Submission Form?  

No submission form is required! Just follow the guidelines above and you’re good to go!  

How do I get featured in the App Gallery? 

Include the initial prompt that kicked off your Build Agent journey, and any standout prompts that helped bring your app to life. 

These prompts give us insight into your creative process and will help the team behind Build Agent choose which apps to showcase in the App Gallery. 

When Does the Challenge End?  

While the challenge officially concluded on November 24th, we welcome you to continue sharing your apps past this date. 

Who is Eligible to Enter the Challenge?  

We invite everyone aged 18 and above to join us! Whether you're an absolute beginner or an experienced developer, your contribution is valued! 

I Have a Problem Who Do I Reach Out to? 

Please comment directly on this blog or email buildwith@servicenow.com with #BuildWithBuildAgent Challenge in the subject line. Please refrain from emailing your entries to this address! We are monitoring the comments for your submissions.  

Do you have an example of what I should share on this Community blog?  

Yes! Here is an example for you. Be sure to include a link to your social media post! 

Technical FAQs

What are the usage limits? 

For Personal Developer Instances (PDI), there is a limit of 10 prompts per instance per month. For customer instances that acquire Build Agent from the ServiceNow Store, there is a limit of 25 prompts per instance per month. For instances that are licensed for Now Assist for Creator, limits are based on your license. 

When are usage limits reset? 

PDI usage limits for Build Agent prompts reset every 30 days starting from the day on which the limit is set. 

What if I run out of usage or used all my prompts before this challenge? 

The limit is per instance, so you can elect to release your current PDI and request a new one, which will reset the usage count. Remember to back up any important work on your instance before you release it. 

How long can each prompt be? 

Very long. Feel free to be as simple or verbose as you want in each prompt. You can copy and paste large console logs, lengthy Product Requirement Documentation, or even huge error messages.  

What else does Build Agent handle besides writing the code? 

• Compiling and validating source files 
• Testing of its own files 
• Pushing builds into the instance 

How does Build Agent differ from AI Agents or Agentic AI? 

While both names share “Agent,” Build Agent focuses on dev automation, whereas AI Agent (Agentic AI) focuses on task automation within workflows. Build Agent is an AI Agent. 

What are the limitations of Build Agent? 

Generally speaking, Build Agent is currently limited to the following abilities: 

• ServiceNow Fluent via the ServiceNow SDK  
• React based web components for user interfaces 

To see what ServiceNow metadata that Build Agent is able to create and edit on your behalf (like business rules, client scripts, tables, etc.), check out the documentation for Fluent here:

https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-sdk/conc... 

That means Build Agent’s scope is currently explicit. If it is not part of the Fluent SDK, then it cannot build it. But that also means that the capabilities of Build Agent are constantly growing as more and more metadata types are being added to the Fluent framework. 

What that will look like as you build your applications: Build Agent will elect to write scripted code instead of building a Flow Designer action or flow. Or another example: telling Build Agent to build something that it doesn’t have access to and forcing it to move forward despite this might cause it to build it a different way or simulate that it built it. 

Always remember that Build Agent is utilizing generative AI and can hallucinate. 

Where can I learn more about Build Agent and how to acquire it for my company? 

Read more about the product of Build Agent and Enterprise Vibe Coding at https://www.servicenow.com/products/vibe-coding.html#faq, including questions regarding governance and how Build Agent relates to App Engine. 

Terms and Conditions  

No purchase is necessary. #BuildWithBuildAgent Challenge is open only to individuals at least eighteen (18) years old at the time of entry. The Challenge begins November 12, 2025, at 10:00 a.m. Pacific Daylight Time ("PDT") and ends on November 24, 2025, at 11:59 p.m. PDT.  

Entrants must respond to the official forum with a 1) Screenshot, graphic, or video showing their app built using Build Agent or 2) a 300 minimum word description of the app they built with a screenshot using Build Agent AND entrants must post their video or blog into the ServiceNow Community Developer forum here AND share it on LinkedIn or Twitter with #BuildWithBuildAgent Challenge on their post AND the social media post will be linked to their forum post.   

The Submission must be your own, original work; The Submission must contain a relevant reason/response to the prompt of Build Agent; The Submission must meet the format and size requirements of the social platform used to enter; The Submission must conform with any applicable social media platform terms.  

The prize includes the official 2025 #BuildWithBuildAgent tote bag, while supplies last. The brand of tote bag may vary. Tote bag may take up to 4 weeks or longer to arrive once ordered. Approximate Retail Value (“ARV”): $10 USD.  

The ServiceNow Community reserves the right to access email data provided by the entrant in order to reach out to individuals who have completed the challenge. Entrants who have met the guidelines and have successfully completed the challenge will receive an email from ServiceNow with instructions on how to redeem the prize. International country restrictions will apply.  

Except where prohibited, participation in the Challenge constitutes each entrant's consent to use submission’s name, and photograph (including, without limitation, entrant’s Twitter and LinkedIn profile photo), voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration. 

[TeoG31032040407]

Hey everyone,

Completed the #BuildWithBuildAgent Challenge. 

My approach was a bit different since I tried to build a phone app instead of a web workspace interface. I ended up creating a scope that tracks assets by scanning barcodes solely using "prompt engineering".  I used ServiceNow Studio, SN IDE, Now Mobile Studio and help myself with the Android SDK simulator and IOS simulator to test the app in both OS. I built the following template to cover the app architecture from ACL, tables, ATF, BRs to Mobile Records, Applet, Screens.  

On my first template, my focus was to build the back implementation in order to have a clear back-end service, covering the following modules:  

• Tables + dictionary fields

• Business rules / scripts

• Flows / workflow logic

• Sample/demo data

• Roles + ACL intent

• ATF scaffolding (server-side test shells)

On my second template within the same conversation, my focus was in the Mobile Experience side. Prompted Now Assist to cover the following modules:

• Mobile Experience record

• Applet

• Navigation tabs

• Screens (Scan Home, Pending Scans, History)

• Data Items (pointing to your tables)

• Actions / Functions (Scan Barcode → create Scan Event)

The following screenshot represents all the important modules that were created using Now Assist Agent in the first template. 

The following screenshot represents the mobile views for an ios device where I'm opening the camera function in order to start scanning the barcodes. The following components were created using the second template. (For the record, no android screenshot available since I forgot my Windows laptop at work)

Something I noticed is that Now Assist did not fully integrate the wiring between the Now Mobile experience and the back-end modules previously created. The following are the services that were not fully mapped by Now Assist:

1.  Offline enablement wiring

• Mark my Scan Event table as offline-capable

• Set offline max queue size

• Define auto-clear after sync

2. Action to table wiring in my Scan Event table

• Populate my required fields correctly (barcode, scan_type, timestamp, driver, route, sync_status).

• Pending to test the offline sync for the sync_status=pendingcolumn and set a history table.

The reason why I decided to build an offline asset tracking app was due to the demand at my previous workplace, having such scope would have been a blessing. Back at that time, I didn't have the enough knowledge to prompt my AI service and do the mapping layer understanding the fulfiller and requester's side, so that's something I learned throughout the time.

My social post is here: https://www.linkedin.com/posts/eberteo_buildwithbuildagent-servicenow-nowplatform-activity-739827658...

--------------------------

First Template

--------------------------

## Goal
- Allow drivers to scan asset barcodes **offline** and sync to the cloud once connectivity returns.
- Maintain accurate chain-of-custody across all boxes.

### Success Criteria
- [ ] Drivers can record scans while offline (0% dependency on connectivity)
- [ ] Sync latency < [X minutes] after connection returns
- [ ] Scan failure rate < [Y%] across all users
- [ ] Duplicate scan prevention logic validated
- [ ] All scans linked to routes, users, assets

### Non-Goals
- No manual paper auditing.
- Not scanning random assets not in buyer inventory.

---

## Audience (Roles)
- Drivers (offline scan workers)
  - Skill level: Novice
  - Usage: Daily, Mobile ONLY
- Supervisors / Fulfillers
  - Skill level: Intermediate
  - Usage: Workspace, desktop or tablet

---

## Mobile App Identity
- App Name: [Iron Mountain Asset Scan]
- Scope: [x_im_scan]
- Data sensitivity: Restricted
- Brand: Field-operations theme, large-action UI

---

## Core Capabilities
1. Scan asset barcodes **offline**.
2. Store scanned events **locally on device**.
3. Sync queued scans **to cloud** once online.
4. Validate barcodes against **authorized assets list** (route-based subset).
5. Open fulfillers’ Workspace page to manage exceptions/events.
6. Capture GPS location (optional) at scan time.
7. Display asset status visually (picked up, delivered, verified).

---

## Mobile Offline Configuration
**Offline Tables**
- [x_im_scan_event]
  - Stores barcodes + timestamps + GPS

**Device Storage Rules**
- Max queue: [1000 scans]
- Retention: Clear after successful sync

**Download Strategy**
- Preload:
  - Allowed assets for route: [Yes]
  - Locations: [Optional]
- Download method:
  - **Route-based filtering** (performance protection)

---

## Data Model

### Table: Scan Event
- Label: Scan Event
- Name: x_im_scan_event
- Fields:
  - u_barcode: string(50), required
  - u_scan_type: choice [pickup, delivery, verify]
  - u_timestamp: datetime, default now (device local)
  - u_latitude: decimal(10,6), optional
  - u_longitude: decimal(10,6), optional
  - u_sync_status: choice [pending, success, failed]
  - u_route: reference to Route table
  - u_driver: reference to User

### Table: Asset (if not native)
- Barcode unique index enforced

---

## Automation (Flow Designer)
- On sync → validate barcode exists and belongs to assigned route
- On success → update Asset state
- On conflict → create “Exception Case” assigned to Supervisor

---

## Fulfiller Experience (Workspace)
- Workspace name: [Asset Ops Workspace]
- Views:
  - Queued Exceptions
  - Verified Scans
  - Route Progress Map (optional)
- Map component:
  - Visualizes scan locations

---

## Notifications
- Sync failure alerts to driver
- Exception alerts to supervisor

---

## SLAs / KPIs
- Exceptions must be reviewed within [X hours]
- Delivery confirmation within [Y hours]

---

## Security
- Drivers: mobile-only; only see assigned routes/assets
- Supervisors: full read/write on assigned region

---

## ATF Requirements
- Validate offline → online sync chain
- Validate duplicate scan detection
- Validate exception creation logic
- Validate GPS capture

---

## Constraints
- No dependency on real-time network
- No prompts or pop-ups requiring connectivity
- If choice must be made → choose **performance over UI decoration**

--------------------------

Second Template

--------------------------

Build the missing ServiceNow Mobile Experience for my scoped app "Iron Mountai" (scope: x_1126062_iron_mou).

Host app: NOW MOBILE (not Mobile Agent).

Create a Mobile Experience + Applet with navigation and screens for DRIVERS to scan assets offline.

Use these tables:
- Scan Events: x_1126062_iron_mou_scan_event (offline-enabled)
- Assets: x_1126062_iron_mou_asset
- Routes: x_1126062_iron_mou_route
- Exception Cases: x_1126062_iron_mou_exception_case

Mobile UI requirements:
1. Create a "Scan Home" screen with a large primary action button "Scan Barcode".
   - Action uses device barcode scanner.
   - On scan, create a Scan Event locally with:
     u_barcode, u_scan_type default='pickup', u_timestamp=now (device),
     u_driver=current user, u_route=assigned route,
     u_sync_status='pending'.
   - Capture GPS if available into u_latitude/u_longitude.

2. Create a "Pending Scans" list screen:
   - Shows Scan Events where u_sync_status='pending'
   - Works offline and shows count badge on nav.

3. Create a "Scan History" list screen:
   - Shows last 7 days of Scan Events
   - Filter by current driver.

4. Add Offline configuration:
   - Enable offline for Scan Event table.
   - Download subset of Assets for driver’s assigned route only.
   - Max offline queue 1000 events.
   - Auto-clear local Scan Events after successful sync.

5. Navigation:
   - Tabs: Scan Home, Pending Scans, Scan History.

6. Push notifications (optional):
   - Notify driver on sync failure.
   - Notify supervisor group on exception case creation.

Output:
- List all Mobile App Builder records created (mobile app config, applet, screens, data items, actions, nav).
- Document any assumptions.

#buildwithbuildagent #servicenow

[Kirti6]

Hello 

I’m thrilled to announce the successful creation of TravelCrafter, a fully functional Tour Management System, developed using the powerful #BuildWithBuildAgent on the ServiceNow platform.

✨ About TravelCrafter – Tour Management System TravelCrafter is designed to simplify and streamline the end-to-end process of managing tours, itineraries, bookings, and customer interactions. The system brings together usability, automation, and efficiency in a unified ServiceNow application. 🔎 System Summary: Tour & Package Management: Create, update, and manage tour packages with detailed descriptions, pricing, schedules, and destinations. Itinerary Builder: Easily design day-wise itineraries with activities, locations, timing, and custom notes. Customer Booking Module: Manage inquiries, bookings, confirmations, cancellations, and communication in a structured flow. Vendor & Partner Coordination: Keep track of transport providers, hotels, and other third-party services with seamless assignment workflows. Workflow Automation: Automated approvals, notifications, and status updates that reduce manual effort and improve accuracy. Dashboard & Reporting: Monitor active tours, upcoming schedules, customer counts, and operational KPIs with real-time visibility.

🛠️ Experience with ServiceNow #BuildWithBuildAgent The AI-guided development experience allowed me to build application components faster, validate configurations quickly, and ensure best-practice alignment throughout the process. BuildWithBuildAgent truly demonstrates how AI can transform the way we create ServiceNow applications—making development more intuitive, efficient, and collaborative. #ServiceNow #BuildWithBuildAgent #TravelCrafter #NoCode #DigitalTransformation

Thank you for sharing @laurentapia 

Please find my linkedin post link

[virajsapte99]

Excited to share my latest project for the #BuildWithBuildAgent challenge by ServiceNow!

Over the last few days, I built a full-featured Library Management System using ServiceNow Build Agent, which combines the power of App Engine with GenAI assistance to accelerate application development.

With simple natural language prompts, I created tables, flows, forms, dashboards, and user experiences—all without writing traditional code from scratch. It’s amazing how the Build Agent understands logic and translates it into working functionality!

Here’s what the Library Management System does:

• A real-time dashboard shows total books, availability, and checkout stats.
• Users can search the book by title, author, or category.
• Librarians can add new books with full metadata: title, ISBN, category, author.
• Members can reserve or borrow books, and the system tracks loans and return deadlines.
• Overdue books are flagged, and fines are auto-calculated based on late returns.
•  Role-based access ensures that admins manage settings, librarians handle book operations, and members can only view and manage their own data.

Benefits of the system:

• Streamlines book cataloging and retrieval.
• Keeps inventory always up to date with real-time status.
• Enhances member experience with self-service and automated notifications.
• Reduces administrative burden for librarians.
• Offers analytics and insights through built-in dashboards.

This project helped me understand how rapidly GenAI tools like Build Agent can turn ideas into working applications. I highly recommend trying it out if you’re in the ServiceNow ecosystem!

Big thanks to the ServiceNow team for enabling this challenge and giving us the tools to innovate.

#ServiceNow #GenAI #BuildWithBuildAgent #LowCode #LibrarySystem

LinkedIn Post - Library Management System

[Utsa_Mukherjee]

Hello all,
I'm super excited to let you all know that I've successfully completed the #BuildWithBuildAgent Challenge. Thanks @laurentapia for the details on the challenge.

I am truly mesmerized to see how powerful the Build Agent is. I used ServiceNow's Build Agent to create a complex scoped application called ‘Smart Nutrition – AI Food Analyzer’, built entirely from natural language prompts. 

“Create a scoped application called ‘Smart Nutrition – AI Food Analyzer’ that allows users to submit a form. A user submits a form with personal health details and their daily diet.The system performs AI-based analysis to provide:Nutrition breakdown, Diseases the food can help prevent / control,Suitability for medical conditions,Personalized 24-hour diet plan,Health score and improvement tips. Create various ServiceNow Tables to store Name, Age, Gender, Height, Weight,Dietary preference: Veg / Vegan / etc.Fitness goal: Weight loss / Muscle gain / Balanced diet. Daily diet description,Status(Submitted / Processing / Completed),AI Nutrition Report (JSON),AI Result Summary,Submitted by,Submitted date.

Create a Now Experience / UI Builder page with:

• User input form to submit diet details
• Button: Analyze My Nutrition
• Status messages
• Results section to show formatted AI response

Create dashboards for: Weekly calorie trends, Nutrient categories per meal, User health score trend.”

Here's my Linkedin Post URL – link 

About the ‘Smart Nutrition – AI Food Analyzer’:

The customer provides the relevant details in the form and submits. This app provides the customer:

• Nutrition breakdown
• Diseases the food can help prevent/control
• Suitability for medical conditions
• Personalized 24-hour diet plan
• Health score & improvement tips
• Decision on whether the user will achieve their fitness goals

Key Benefits of this application:

Smarter Health & Eating Decisions

• Understand the exact nutrients their meals contain
• Discover health benefits and disease prevention potential of foods
• Clearly see whether their diet aligns with their fitness goals

🍱 Personalized Diet Support

• Daily customized meal plans
• Healthy portion suggestions
• Hydration and snack suggestions
• Diet tailored to Veg / Vegan / Hindustani / Mediterranean / etc. preferences

💪 Real Health Progress

• Health score tracking over time
• Detect nutritional gaps before they become problems
• Increase motivation through progressive improvement insights

⏳ Saves Time & Mental Effort

• No need to calculate calories manually
• No need to consult multiple sources for health guidance
• Single AI engine analyzes food, fitness, diet suitability & long-term benefits

👨‍⚕️ Medical & Fitness Relevance

Helps users understand food suitability for conditions like:

• Diabetes
• Thyroid
• High BP
• Obesity
• High cholesterol
• Pregnancy

Assists in preventive care rather than treatment

Final Outcome:

I was getting the above error while trying the application from the page which again through prompts was resolved. 

Thank you #ServiceNow for this amazing opportunity. It was really fun to participate.

[tobysherwood]

Excited to share my #BuildWithBuildAgent Challenge submission: Control Reality - Multi-Framework Compliance Dashboard

As a software engineer for the best part of a decade, I was immediately hooked on coding agents since I first got my hands on Cursor early last year. Since then I have bounced between Claude Code and Codex and learnt that there is a lot more to AI-driven development than the choice of model writing the code.

Developing with BuildAgent inside the ServiceNow IDE has been a seamless experience with the agent performing far better than I expected. What impressed me is not its ability to write code but its ability to build a system within the ServiceNow ecosystem: data models, deployments, migrations and source control have all felt straightforward.

What I Built:

Control Reality is a compliance dashboard focused on ISO 42001 for tracking AI system deployments. It helps teams maintain an inventory of AI systems, document their purpose and risk classification, and track which ISO 42001 controls apply to each system. The dashboard provides visibility across multiple AI deployments in one place.

The concept came from working on our own ISO 42001 certification. As a team deploying AI systems within ServiceNow, we also needed a straightforward way to track what we'd built, categorize risk levels, and show which controls we'd implemented for each system.

The Build Agent Approach:

I used other AI tools to help with planning and design and spent a lot of time breaking the application down into steps before sending in my first prompt. BuildAgent allowed me to focus on the system requirements and specifications rather than the syntax and meant I could deploy a prototype application within just a couple of hours.

https://www.linkedin.com/posts/tobysherwood_buildwithbuildagent-servicenow-activity-7398285396733861...

  

[Kishorenakk]

        ServiceNow Build Agent

Completed the #BuildWithBuildAgent Challenge

What I Learned from the Build Agent Challenge

Participating in the ServiceNow Build Agent Challenge helped me explore and learn several new areas that strengthened both my technical and design skills. Here’s my key learning summary:

1. Designing Intuitive, Agent-Friendly UI

I learned how to create a clean, simple, and powerful interface that reduces cognitive load and helps users make decisions faster.

• Organizing dashboards with clarity and minimalism
• Using color-coded visuals to highlight health, risks, and trends
• Creating modular components for better reusability
• Displaying complex data in easy-to-understand tiles and charts

This helped me make the UI not just functional but engaging and meaningful.

1. Converting Raw Data into Actionable Visual Insights

I learned how to transform backend data into useful, visual insights such as:

• Health scores
• Trend indicators
• Summary widgets
• Risk heatmaps
• Predictive alerts

This taught me the importance of visual storytelling and how design directly impacts user decision-making.

1. Using ServiceNow App Engine Capabilities

I got hands-on experience with:

• App Engine Studio
• Flow Designer
• Data modeling & table design
• UI Builder experience creation
• Integrating KPIs and Dashboards

This helped me understand how to use Now Platform features end-to-end.

1. Implementing Smart Logic & Automation

I learned how to implement intelligent logic to automate tasks and improve agent efficiency, such as:

• Auto-categorization
• Health scoring
• Predictive notifications
• Consolidated views of multiple modules

This strengthened my understanding of automation-first design.

1. Thinking Like a Product Designer

I learned how to think beyond functionality:

• Why this feature matters
• Who benefits from it
• How to make it intuitive
• How to present it in a way judges/users understand

It improved my product mindset — not just building, but creating value.

Idea:

Operational Health Command Center

A unified command center to monitor the health of Incident, Problem, Change, and CMDB.

Overview

The Operational Health Command Center is a centralized monitoring dashboard built using ServiceNow Build Agent.
It visualizes IT operational health across four core ITSM domains:

• Incident
• Problem
• Change
• CMDB

The app includes automated health scoring, anomaly detection, trend analytics, and proactive alerts — designed to help IT teams identify issues early and maintain service stability.

 Features

⭐ 1. Health Scorecards

Real-time Green/Amber/Red scoring for:

• Incident
• Problem
• Change
• CMDB

Scoring is based on intelligent rules:

• High P1 count → Red
• SLA breaches → Amber
• Change failures → Red
• CMDB completeness thresholds → Amber/Red

1. Trend Analytics Dashboard

Interactive charts including:

• Incident volume (14-day trend)
• Change success rate (30-day trend)
• Problem backlog trend
• CMDB completeness trend

1. Automated Anomaly Detection

The app auto-detects:

• Incident spikes (>30% above average)
• Excessive P1 incidents (Major Incident Candidate)
• Change failures (>5 last 24 hrs)
• Orphan CIs in CMDB

Detected anomalies are stored in a custom log table.

1. Intelligent Automation

• Auto-create Major Incident candidate
• Notify Change Manager on critical failures
• Create CMDB cleanup tasks
• Send proactive warnings for incident spikes

1. Deep-Dive Analytics Pages

Dedicated sub-dashboards for:

• Incident Analytics
• Problem Analytics
• Change Analytics
• CMDB Insights

Each page includes charts, tiles, and actionable breakdowns.

Technical Details

• Built using ServiceNow Build Agent
• Uses standard ITSM tables: incident, problem, change_request, cmdb_ci
• Custom tables:
• u_health_score_log
• u_anomaly_log
• Scheduled job runs hourly
• Fully responsive dashboard
• Includes dark mode toggle

Use Cases

• IT Operations Centers
• Major Incident Managers
• Service Delivery Teams
• Change Managers
• CMDB Governance Teams

Theme Conversion (Light/Dark Mode)

The app includes a modern theme toggle that allows users to switch between Light Mode and Dark Mode instantly. This improves accessibility, reduces eye strain, and offers a personalized experience for agents working long hours. The UI automatically adapts charts, tiles, and score colors to ensure readability in both themes.

---

Intelligent Notifications

The system sends smart, context-aware notifications based on module health and risk levels. Users receive alerts when a health score drops, when SLA breaches are predicted, or when CMDB accuracy falls below threshold. These notifications help teams respond proactively instead of reactively, ensuring faster decision-making and reduced operational impact.

Link

[farheenshaibaaz]

Thrilled to Share My Latest Build!
As someone who’s always excited to explore and learn new technology, I’m proud to share the project I built as part of #BuildWithBuildAgent - a complete Galaxy Themed Appointment Booking Application with dedicated portals for both patients and doctors.
This has been an incredible journey, and I’m excited to finally showcase what I’ve been working on!

🌌 Patient Portal Highlights
Patients get a smooth, futuristic experience with features like:
✨ Easy Appointment Booking with specialty-based doctor selection
📅 A clean My Appointments view with live status updates
🔔 Real-time notifications with galaxy-styled alerts
📧 Automatic email confirmations for every booking
📱 Fully responsive design that works beautifully across devices

🩺 Doctor Dashboard Features
Doctors get their own professional, galaxy-inspired dashboard where they can:
📊 View daily appointment statistics
📅 Filter appointments by date
⚙️ Update appointment statuses (confirm, start, complete)
👤 See patient details, visit reasons, and notes
⚡ Receive instant real-time updates
🎨 Galaxy UI Design Touches
I had so much fun crafting the look and feel of this app:
🌠 Animated starfield background
💜 Cosmic gradients in purples, blues, and teals
✨ Glowing buttons and card effects
🎞 Smooth animations and hover interactions
🪐 Clean typography paired with space-themed icons
🧊 Subtle glassmorphism with backdrop blur

📧 Smart Email Notification System
Patients automatically receive well-formatted emails with:
✔️ Appointment confirmation
✔️ Doctor details
✔️ Date, time, and location
✔️ Contact info
✔️ Preparation instructions
🛠 Tech Stack & Capabilities
Built with React 18 and modern hooks
Integrated with ServiceNow Table API
Real-time data syncing & smooth state management
Robust error handling throughout
Building this galaxy-themed Medi Hospital app has been an amazing learning experience, combining design, development, and real-world healthcare workflows into one polished product.
If you check it out, I’d love to hear your thoughts!
Thanks to Earl Duque Sarah Garey Allen Andreas Lauren McManamon Laszlo Balla Travis Toulson Tanvi Gokhale Mark Obee

#BuildWithBuildAgent #servicenow

https://www.linkedin.com/posts/farheen-sania-632a5010a_buildwithbuildagent-buildwithbuildagent-servi...

[Amit Gujarathi]

🌱 Ever wondered how much carbon your IT landscape is quietly pumping out every month?

I’ve been experimenting with 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗕𝘂𝗶𝗹𝗱 𝗔𝗴𝗲𝗻𝘁 and “vibe coding” to answer exactly that — and I’m excited to share what came out of it:

👉 𝗦𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗜𝗧 𝗖𝗮𝗿𝗯𝗼𝗻 𝗙𝗼𝗼𝘁𝗽𝗿𝗶𝗻𝘁 𝗧𝗿𝗮𝗰𝗸𝗲𝗿
A modern, SaaS-style ServiceNow app that helps IT and sustainability teams 𝘀𝗲𝗲, 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱, 𝗮𝗻𝗱 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗮𝗰𝘁 𝗼𝗻 𝘁𝗵𝗲𝗶𝗿 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗰𝗮𝗿𝗯𝗼𝗻 𝗳𝗼𝗼𝘁𝗽𝗿𝗶𝗻𝘁.

💡 𝗪𝗵𝗮𝘁 𝘁𝗵𝗲 𝗮𝗽𝗽 𝗱𝗼𝗲𝘀
Using a single, detailed 𝗻𝗮𝘁𝘂𝗿𝗮𝗹 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗽𝗿𝗼𝗺𝗽𝘁, Build Agent helped me generate a full application that:

• 𝗣𝗿𝗼𝗳𝗶𝗹𝗲𝘀 𝗜𝗧 𝗮𝘀𝘀𝗲𝘁𝘀 (servers, laptops, network, storage) from a sustainability perspective
• Automatically calculates 𝗺𝗼𝗻𝘁𝗵𝗹𝘆 𝗲𝗻𝗲𝗿𝗴𝘆 (𝗸𝗪𝗵) 𝗮𝗻𝗱 𝗖𝗢𝟮 𝗲𝗺𝗶𝘀𝘀𝗶𝗼𝗻𝘀 (𝗸𝗴) for each asset
• Flags 𝗵𝗶𝗴𝗵-𝗶𝗺𝗽𝗮𝗰𝘁 𝗲𝗺𝗶𝘁𝘁𝗲𝗿𝘀 using configurable thresholds
• Auto-creates 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 (e.g., consolidate workloads, shut down out of hours, replace legacy hardware)
• Estimates 𝗮𝗻𝗻𝘂𝗮𝗹 𝗖𝗢𝟮 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗰𝗼𝘀𝘁 𝘀𝗮𝘃𝗶𝗻𝗴𝘀 for every action
• Presents everything through 𝗮 𝗰𝗹𝗲𝗮𝗻 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 + 𝗞𝗮𝗻𝗯𝗮𝗻-𝘀𝘁𝘆𝗹𝗲 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗸𝗯𝗲𝗻𝗰𝗵

No more guessing which assets to target first — the app surfaces 𝗮 𝗿𝗮𝗻𝗸𝗲𝗱, 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗯𝗮𝗰𝗸𝗹𝗼𝗴 for Green IT.

It’s designed so you can open it in front of stakeholders and instantly talk about where emissions come from and what to do next.

If you’re curious about:

• Using 𝗮𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 to build real ServiceNow apps
• Bringing 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 into your IT operations
• Or you just want to see the 𝗽𝗿𝗼𝗺𝗽𝘁 I used

Linkedin Post : https://www.linkedin.com/feed/update/urn:li:activity:7398257973271117824/
Note : I will be posting the entire video on the same in few days on my youtube channel.

[Vincent_Shaw]

Build Agent is a game-changer! I used it to create a “Smart Inventory Tracker” app in minutes. With just a natural language prompt, it generated tables, dashboards, role-based access, and automated notifications. Minimal manual coding, all workflows handled automatically, and debugging was a breeze via chat prompts. Highly recommend for anyone looking to accelerate ServiceNow app development! #BuildWithBuildAgent

[Community Alums]

I recently tried building a Certification Management application using ServiceNow’s Build Agent, and the experience was nothing short of amazing. Imagine simply describing the kind of app you want — and within minutes, Build Agent interprets your prompt, generates the data model, designs the UI, writes the logic, and even manages deployment. 🤯
Here’s how I built and demoed the app on my Personal Developer Instance (PDI):

Step 1: Define the App Concept
I started with a clear goal: Build an application called Certification Management
- 🎓 Add new certifications using a Certifications table
- 👤 Track user certifications in a User Certifications table
- ⏳ Monitor expiry dates automatically and update status
- 📊 Generate reports showing certification counts per user, department, or certification type

Step 2: Prompt Build Agent
I used the following natural language prompt:
Build an application called Certification Management
- Add New Certifications: Use the Certifications table to define new certification types
- Track User Certifications: Use the User Certifications table to record when users obtain certifications
- Monitor Expiry: The system automatically tracks and updates expiry status
- Generate Reports: Use list views with filters and grouping to create various reports showing certification counts per user

Build Agent responded with a fully scoped app:
Certification record creation with expiry tracking
User certification mapping and validation
Automated expiry monitoring workflows
Reporting dashboards with filters and grouping
Mobile‑responsive design

Step 3: Demo on Personal Developer Instance (PDI)
- Added sample certifications (AWS, ITIL, Scrum Master)
- Linked them to users across HR and IT departments
- Verified expiry tracking with automatic status updates
- Generated reports showing certification distribution per user and department

✅ My comprehensive Certification Management App is now ready to help organizations ensure compliance, simplify HR workflows, and provide managers with clear visibility into team skillsets. The dashboard makes it easy to track certifications, monitor expiries, and generate actionable insights.