Complete Virtual Agent Setup & Integration with Slack

[Narsing1]

This article contains 

• Step by Step configuration of Virtual Agent
• Including the Bot in Portal
• Branding - Changing Bot icon, colors and other stuff as per your wish
• Configure Live agent
• Integrate with Slack
• Brief description of Virtual Agent Designer options

[Ashley]

Good Morning,

Thank you for the instructions, only piece I am missing is how to brand the Now Virtual Agent in Slack? i.e. give it a new name and icon.

I have created a new Workspace for testing but when I go to Manage Apps, nothing happens. Have you been able to find a way to do it?

Kind Regards

Ashley

[Narsing1]

Hi,

Have you tried this.

Thanks,

Narsing