Complete Virtual Agent Setup & Integration with Slack

Narsing1
Mega Sage

on ‎01-02-2019 10:54 AM

This article contains 

  • Step by Step configuration of Virtual Agent
  • Including the Bot in Portal
  • Branding - Changing Bot icon, colors and other stuff as per your wish
  • Configure Live agent
  • Integrate with Slack
  • Brief description of Virtual Agent Designer options

 

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Comments
Ashley
Mega Sage
‎02-02-2022 03:54 AM

Good Morning,

Thank you for the instructions, only piece I am missing is how to brand the Now Virtual Agent in Slack? i.e. give it a new name and icon.

I have created a new Workspace for testing but when I go to Manage Apps, nothing happens. Have you been able to find a way to do it?

Kind Regards

Ashley

0 Helpfuls
Narsing1
Mega Sage
‎02-27-2022 05:43 PM

Hi,

Have you tried this.

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Thanks,

Narsing

0 Helpfuls