Overview:
This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or user criteria.
Key highlights include:
- Creating custom redirection rules using user criteria.
- Creating new rule via script (especially when UI access is restricted).
- Refreshing the system cache to apply changes.
How to Create Your Own Redirect Rule
Step 1: Create User Criteria
- Go to the User Criteria table (user_criteria).
- Create a new record for the role you want (e.g., users with the "itil" role).
- Created record: Default_Landing_Page_for_SOW | User Criteria
Step 2: Add a Redirect Rule
- You can’t directly create a rule unless you have the maint role.
- Best way: Use a script to insert the rule.
- Output - a record was inserted in the sys_homepage_destination_rule table as below,
- Created record: in sys_homepage_destination_rule
Step 3: Clear Cache
- Run cache.do in your browser to refresh the system cache.
Important points:
- Above configuration will not work until following property is in the system "glide.next_experience.user_selected_landing_page_enabled". I have imported this property from PDI into our system, so it gets treated as OOTB.
- System checks for user preference via "my_home_navigation_page" for the user. If the property is found for the user and it is set to anything other than (empty value), user is redirected to the page set in preference.
- If its empty as below, which is treated as a system user preference and that has value $pa_dashboard.do so it is redirecting to the page and when we override by creating a preference for the user, it redirects to the page mentioned in it.
4. If no user preference is set for "my_home_navigation_page" in both user level and system level, system goes through the Homepage destination rule. If criteria are matched, user is redirected to destination page mentioned in the rule and if not matched for user criteria record above in homepage destination rule, system redirects user to page set via system property "glide.login.home"
