Reference Qualifier Behaviour For List Collector on Portal and UI 16

[Gunjan Kiratkar]

Hello Community Experts,

While working with the List Collector on Catalog Item, I came across a strange behaviour of the list collector as it it is working as expected in portal but when I tried it from backend it is not showing me the values as expected.

Problem Statement : I have two fields, 1) Select Group 2) Select Group Members . Whenever any user selects Group from first field then show the group members for that particular Group on 2nd field and that field must be the list collector to select multiple group members.

Implementation :  Created two variables as below :-

 Fig. Variables

Reference Qualifier on "Select Group Member" variable :-

Fig. Reference Qualifier

Testing : 

From Portal :- Working as expected.

 Fig. List Collector From Portal

From UI16/Backend: 

Not getting the Group Members as expected.

Fig.List Collector from UI16

Solution:-

Go to the List Collector variable and add variable attributes for that variable as below :-

Fig. Variable Attribute for List Collector

ref_qual_elements=<name of dependent reference variable, for example,select_group  as in the above-mentioned scenario>

Testing :-

From UI 16:- Values are populating as expected.

Fig.List Collector from UI16

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Thanks & Regards,

Gunjan Kiratkar

ServiceNow Developer

ServiceNow Community Rising Star 2022

[sravani thota]

Hello Community Experts,

With the above code i am getting below results in List Collector can you please help me how to get the usernames in List collector instead of created date

Thanks,

Sravani T

[dheeru_1994]

did you write any script to get this becuase i am not getting with same approach 

[CezaryBasta]

@sravani thota in the variable attributes, replace what_is_the_assignment_group_you_want_to_modify with user, a field name from the sys_gr_member table, it should help you.

[Monika Vancsa]

Brilliant, thank you!