ServiceNow PDI issue FIX !
Dear Servicenow PDI User,
Its very common to see Servicenow PDIs being inconsistent and not being available for use when Needed ! Here is something which you can follow to Fix / Overcome it...
Problem Statement : [ Facing one of these issues ?]
- PDI is Offline
- PDI under maintenance mode.
- Not Available due to unexpected maintenance Work.
- Sorry, an error occurred or this page isn't available.
- The instance is offline. Please check again in a few minutes.
- Failing to backup/restore.
- All other Issues.... etc...
How can you Fix Yourself ?
[Servicenow do not support directly to fix your PDI, Its a DIY...]
- You can Refresh your instace.
- You can Wipe and Reset your instance [Risk of data loss]
- You can release the instace and create a new PDI.
- You can upgrade your instance.
- When none of the above work > Create a new PDI or Raise your Questions Here > Instance Help
How to Avoid this ?
- Frequently Backup your instance Before EOD / Before session logout.
- Login in Regularly once in a day atleast.
- Keep an eye on community news for any PDI migration / Planed activity.
- Never depend on PDI for your productive work Always use PDI for usecase testing or reference only.
Quick Solution : https://developer.servicenow.com/blog.do?p=/post/pdi-provisioning-and-offline-pdis/
For More help from Community or Support on PDI
Raise your Questions Here > Instance Help
