2024 ServiceNow Memories & Happy New Year 2025

[ersureshbe]

The current year is approaching its conclusion in just a few days. At the end of each year, I take the opportunity to reflect on my achievements and the lessons I have learned, considering how these experiences will benefit me in the upcoming year. This practice has become a regular occurrence for me. This year has been somewhat unique, particularly in relation to my career, as ServiceNow has played a crucial role.

Over the past 8 years, I have been involved with ServiceNow, but this year has been distinct. I have dedicated more time to engaging with the ServiceNow community. I have enhanced my network within the ServiceNow Community through numerous meet-ups, both in-person and virtual, fostering new friendships.

1. London Forum 2024

I contributed a presentation aimed at a broader audience, emphasizing the importance of thinking beyond out-of-the-box solutions. I discussed its significance in real-time applications and business contexts, highlighting the transformative impact it can have. Additionally, I addressed the reasons why Generative AI has not been effectively integrated into DevOps and the opportunities that have been overlooked. Drawing from my experience, I presented my insights on the 'DevOps Change Velocity - Gen AI' solution. Forum Link 

2. Virtual Meet Up 2024

I concentrated on identifying specific niche topics within the ServiceNow modules that necessitate knowledge sharing. My role involves coordinating with the guest speaker and facilitating engagement among participants. I serve as a liaison between the guest speaker and the attendees. SecOps Meet-Up 

3. ServiceNow Research Team Discussion

I voluntarily participated in discussions on trending topics within ServiceNow, such as Virtual Agent, UI Builder, and Decision Builder. I believe these discussions are instrumental in enhancing customer experience skills. I have gained an understanding of the future advantages and identified areas where improvements in ServiceNow products are necessary. As a ServiceNow technician, I shared my perspectives on potential enhancements during these discussions. The research team expressed interest in my ideas and welcomed my contributions toward product improvements. Product Team Experience 

4. Content Creator

I have acquired extensive knowledge about ServiceNow through our community and wish to express my gratitude for the insights I have gained. In response to what I perceive as gaps in the community, I have created straightforward and informative articles based on my real-world experiences to support fellow members. I believe that even a single contribution can significantly impact the community. Each individual's efforts, like drops of water, can collectively create a vast ocean. I am pleased to consider myself one of those drops, contributing to the greater good of the community.  Content Creator 

5. ServiceNow Awards & Rewards

Over the past 2 years, I have been honored with the 'ServiceNow Rising Star' award. This year, I was pleased to receive the same recognition, marking a significant achievement of 3 consecutive years. ServiceNow acknowledges my contributions and their significance to our community. Furthermore, ServiceNow has also presented 'Gift Vouchers' as a gesture of appreciation. This recognition further enhances my sense of responsibility towards supporting our community.

6. Community Q & A

I consistently engage as an active participant in the community. Beyond merely providing answers to inquiries, this involvement offers valuable opportunities to learn about topics I have not previously encountered or utilized. It serves as a crucial platform for discovering both new and existing information that I have yet to explore - Link

Each year brings a unique experience, accompanied by continual changes in the learning process. This journey is never-ending, consistently offering exhilarating opportunities to utilize various channels for acquiring ServiceNow skills.

I anticipate that 2025 will usher in significant transformations, fostering skill development within every community members. Wishing you a happy new year and much success in your future endeavors.

Regards,

Suresh.

#servicenowMemories #2024recap #SNExperience #Learn&Earn