ersureshbe
Giga Sage
Giga Sage

Introduction:

My professional journey began in the realm of IT infrastructure management. Initially, I served as a BMC Remedy Technician before transitioning to ServiceNow. I was particularly inspired by the concept of the Personal Development Instance within ServiceNow, which greatly facilitated my ability to compare the functionalities of various Service Management tools and understand their significance in practical applications. Through the invaluable resources provided by the ServiceNow Community, I acquired extensive knowledge of numerous ServiceNow concepts and out-of-the-box functionalities.

 

The ServiceNow Community boasts a robust presence in the current market, and I have greatly benefited from the practical insights gained through my engagement with it, enhancing my competitiveness in the field. I consider myself a vital contributor to the ServiceNow community and wish to express my gratitude for the knowledge I have gained through SN Community. Consequently, I have chosen to dedicate myself to helping others learn ServiceNow using accessible language.

 

Each article is crafted from my firsthand practical experiences, the lessons I have learned, and the challenges I encountered during the implementation process.

 

Items classified by their content

 

Integration:

Date Type Content Description & Link
2025 - 05 - 01 Video

Attachment - Inbound - Base64 

2025 - 05 - 01 Video

Attachment - Inbound - Binary 

2025 - 04 -30 Video Integration - Uni Directional Using PostMan
2025 - 04 -30 Video

Integration - Uni Directional - Introduction 

2025 - 04 - 25 Video

Integration - Types 

2025 - 04 - 25 Video

ServiceNow Integration Overview 

2025 - 02 - 03 Blog

Yokohama! - Integration Landscape - New Web Service APIs 

2024 - 11 - 05 Article

Code Lovers! - Attachment Integration - Trick & Treat (Low Code Solution) 

2024 - 11 - 01 Article

Integration- Simplify Your Integration Life! 

2024 - 10 - 29 Article

Whoa! - ServiceNow Virtual Agent - Legacy Bot Integration! 

2024 - 07 - 07 Article

Automated Change Ticket Integration - Enterprise Change Management 

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Platform:

Date Type Content Description & Link
2025 - 06 -03 Blog

Ways to enhance the Security, Health and Auditing wellness of the platform! 

2025 - 06 -02 Blog 

Penetration Testing in ServiceNow? 

2025 - 05 -02 Article

ServiceNow - Role Play!

2025 - 03 - 21 Blog 

Yokohama - Decision Builder Magic! Decision Row Activate & Inactivate

2025 - 03 - 12 Video

Yokohama - Top18 Functionalities! 

2025 - 02 - 22 Article

ServiceNow Minions - Yokohama Top 18 Features

2025 - 02 - 03 Blog

Yokohama! - Integration Landscape - New Web Service APIs 

2025 - 02 - 16 Blog  Avengers for your Data Security! - Yokohama ServiceNow Minion
2025 - 02 - 16 Blog  Yokohama! ServiceNow Minions - Tech Bytes!
2025 - 01 - 06 Blog  Pick & check! - ServiceNow Instance & Data Sync - ServiceNow Clone
2025 - 01 - 05 Blog  No Code & Configuration Solution - Update / Delete the Records in Tables!
2024 - 12 - 14 Blog 

Tip! to identify the licensed Roles 

2024 - 12 - 12 Blog 

Strategies for Streamlining Your License Calculation Process 

2024 - 11 - 14 Article

Hide & Seek! Checklist from Out-Of-Box feature 

2024 - 11 - 11 Article Tool Migration & Transformation - Implementation Consideration
2024 - 11 - 08 Article

Trick & Track! Platform License Usage 

2024 - 11 - 07 Article

Developer 2 Consultant Transformation? Implementation Plan Best Practices 

 

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Customer Service Management:

Date Type Content Description & Link
2022 - 11 - 02 Article

ITSM vs CSM - Technical Insights 

 

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IT Operation Management:

Date Type Content Description & Link
2024 - 12 - 29 Blog

Event Management - Table Schema & Relationship - High Level Architecture! 

 

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Administration:

Date Type Content Description & Link
2025 - 06 - 07 Video

Admin Security Center Part - 4 

2025 - 05 - 31 Video

Admin ISC Part - 3 

2025 - 05 - 31 Video

ServiceNow OOB KPIs - Part - 2

2025 - 05 - 29 Video

Admin Configuration Part-1 

 

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IT Service Management:

Date Type Content Description & Link
2025 - 05 - 23 Article

Admin Focus Areas 

2024 - 11 - 02 Article

ITSM Building Block - Identify Foundation Data!

 

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Strategic Portfolio Management:

Date Type Content Description & Link
2025 - 06 - 25 Article

Service Portfolio Management Overview 

2025 - 06 - 15 Video

Service Portfolio Management Discussion 

2025 - 02 - 17 Article

Quick Learn! SPM - Project Portfolio Management Overview

 

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Platform License Calculation:

Date Type Content Description & Link
2025 - 04 - 16 Video

Subscription - ITOM License Calculation

2025 - 04 - 15 Video

Subscription - HR License Calculation

2025 - 04 - 15 Video

Subscription - CSM License Calculation

2025 - 04 - 12 Video

Subscription - ITSM License Calculation

2025 - 04 - 02 Video

Subscription - Software Asset Management - License Calculation

 

Software Asset Management:

Date Type Content Description & Link
2025 - 06 - 05 Article

SAM - BAU - L1, L2 & L3 Activities 

2025 - 04 - 28 Blog  Yokohama - SAM - Magic! - License Summary Functionalities
2025 - 04 - 08 Video

SAM - Proactive Scenario Discussion

2025 - 04 - 06 Video

SAM - Reactive Procurement Discussion

2025 - 04 - 05 Video

SAM - Procurement StockRoom Discussion

2025 - 04 - 02 Video

SAM - Complaint / Non-Complaint Discussion

2025 - 03 - 31 Video

SAM - Entitlement - Introduction

2025 - 03 - 30 Video

Software Asset Management - Overview

2025 - 03 - 09 Blog 

Click & Config! Software Asset Management Configuration - Focus Areas

2025 - 03 - 01 Blog 

Software Non-Compliant? What factors helps to classify as Non-Compliance?

2025 - 02 - 28 Blog 

Hand Book! To Kick Start the Software Asset Management (SAM)

 

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Configuration Management Database:

Date Type Content Description & Link
2025 - 02 - 03 Blog  ATF for CMDB? Supprt to identify the CMDB Operational Status
2024 - 12 - 31 Blog  Tik-Tok! How to find Duplicate CIs using CMDB Workspace
2024 - 11 - 17 Article

Ping Pong! - Simplify CMDB Maturity - Approaches to Change Low < High 

 

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DevOps Change Velocity:

Date Type Content Description & Link
2025 - 04 - 21 Video DevOps | Change Approval Policies 
2025 - 04 - 20 Video DevOps | ServiceNow Configurations
2025 - 04 - 19  Video DevOps | Configure in ServiceNow -End Points
2025 - 04 - 19 Video

DevOps | Azure DevOps Demo

2025 - 04 - 18 Video

DevOps | ServiceNow & Azure DevOps Functional Architecture 

2025 - 04 - 17 Video

DevOps | Change Velocity - Overview 

 

 

Industry Products(Telco):

Date Type Content Description & Link
2023 - 12 - 19 Article

Telecommunication Service Management (TSM) - Overview 

 

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Workspace Service Delivery(WSD):

Date Type Content Description & Link
  Article

Workspace Service Delivery Implementation | WIP

 

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Agentic AI :

Date Type Content Description & Link
2025 - 06 - 24 Article

Log a Ticket Using AI Agent 

2025 - 06 - 21 Blog 

AI Agent - Add Tool - Script & Get Inputs 

2025 - 06 - 20 Video

No Code & How to Supervise AI Result? 

2025 - 06 - 20 Video

No Code & How to Instruct AI 

2025 - 06 - 19 Video

AI Agent - Develop Weather Agent 

2025 - 06 - 17 Article

AI Agent - Break the Secrets

2025 - 06 - 16 Video

AI Studio Kick Start

2025 - 06 - 15 Video AI Journey Overview
2025 - 06 - 11 Article Agentic AI - SAM Use Case

 

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Business Continuity Management(BCM):

Date Type Content Description & Link
2025 - 06 - 05 Blog

Threat and Risk Intelligence - Crisis Map 

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Scripting & Debugging:

Date Type Content Description & Link
2025 - 06 - 25 Video

Glide Record vs Glide Query 

 2025 - 02 -01  Blog

Flow Designer - Best Practises & Reusable functionalities! 

2025 - 01 - 19 Blog

Failed Login Attempt? Strategies for Management Utilizing Out-of-the-Box Capabilities

2025 - 01 - 08 Blog

Instance Slow? - How to identify the Slow Scripts

2024 - 11 -15 Article

Click & (C)Lock - Multi Unique ID handle using Singular Coalesce (Pro Code Solution)

2024 - 11 - 09 Article Code Enthusiasts - KitKat! - Optimal Coding Practices & Coding Standards
2024 - 11 - 03 Article Copy Attachment - Trick & Treat - Low Code Solution

 

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Virtual Agent:

Date Type Content Description & Link
2025 - 03 -27 Article NLU Intent - How to Identify the 'Conversation Topic' in Business Instance?
2024 - 10 -30 Article

Virtual Agent Architecture & Key Components

 

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Collaboration with Product & Community Teams:

Date Type Content Description & Link
  Blog Research Experience - Decision Builder - WIP
2025 - 05 -20 Video

Hackathon Experience - 2025 Overview 

2025 - 05 - 13 Article Why ServiceNow Networking is Important?
2025 - 05 - 13 Article Knowledge 2025 - Experience - Focused Areas
2025 - 05 - 12 Article MVP Interview Session - Knowledge 2025
2025 - 05 - 10 Video

K25 Experience - How to Plan in future Knowledge? 

2025 - 04 - 17 Research

Workflow Data Fabric - Research - Use Cases & Discussion 

2024 - 12 - 22 Blog 2024 ServiceNow Memories & Happy New Year - 2025
2024 - 10 - 02 Blog Learn from Community Expert's - Gen AI DevOps Change Velocity

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Feedback & Rewards:

Date Type Content Description & Link
2025 - 05 - 17 Award

Excellence In ServiceNow - UK Winner! 

2025-05 - 02 Feedback

Commuity Comrades - Feedback! 

 

Simple Utilities:

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I trust you find it satisfactory! Should you have any inquiries or comments, please do not hesitate to reach out.

If this has been of assistance to you, I would be grateful if you could bookmark it or indicate that it was helpful.

 

Regards,

Suresh.