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kylin_follenwei
ServiceNow Employee

HI has a new look! You will notice several notable changes to the user interface.   Explore the new interface and let us know what you think!

Look for:

  • a streamlined appearance,
  • new icons and features,
  • new system settings,
  • and more!


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Streamlined Appearance

New icons and stylistic changes appear throughout the user interface.

For example, the View form icon in lists has a new look and feel, as do some of the icons on the Edge.   Also in the list view, there are new icons for functions such as Show / hide filter and Show activity stream in a flyout window.

There are also new icons for form functions such as:

  • Edit tags
  • Manage Attachments
  • Toggle annotations
  • Email
  • Show related incidents
  • Edit Affected Instances
  • Suggestion
  • Search Knowledge


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Additional System Settings

We have added new options to the HI system menu so you can further personalize your experience.


  • Wrap Longer Text in List Columns
  • Compact View
  • Date/Time
  • Compact list date/time
  • Related List Loading

Additional Features and Shortcuts

Shortcuts are a great way to quickly navigate HI, so we added new shortcuts and features to facilitate interaction:

  • Open a new form pane tab: Press Command (Mac) or Alt (PC) and click a record name to open the record in a new form pane tab.
  • Edit a record from the list view: Press Shift and click a record name or point to the reference icon to open the record in a pop-up window.

  • When a list is sorted, the sorting column is highlighted in blue.
  • Column context menus and the application navigator context menu have a new downward arrow icon.

For more information, see KB0546123 or visit What's new in HI.

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