Occasionally you might notice that a choice is displaying in blue text. This color indicates that the choice is sad (has the blues, get it?) because it is an invalid or inactive choice. This might occur, for example, if the related category has been deactivated but a record still contains the inactive value.
Or, as manjul.katare pointed out in an answer to this query, a sys_choice record has been deleted but its value is still being used in the record. The blue indicator is often misunderstood because red is usually used as a warning color, but in ServiceNow, it's text in blue in a choice list or drop-down list that indicates that the value has either been removed or is no longer active.
To return the blue text to the default black color, make sure that the choice is pointing to a valid record. You might also try to clear the cache by going to /cache.do to make sure that new values are properly cached.
If it makes you sad to see the sad blue text, you can turn off the color indicator for invalid choices by navigating to System Properties > UI Properties and clearing the checkbox for the Display missing choice list entries property.
More About Choice Lists
To personalize your choice list, see Define an option for a choice list.
For another choice list personalization tip, see the product documentation description of how to Remove the None option.
You can view the values that appear in choice lists in the Choice [sys_choice] table, as described in the View choice list definitions product documentation topic.
josephbanks provides a handy tip for forms that use choice lists in his post Choice List Dependencies.
If you want to learn how to populate a choice list with values taken from a table, check out NeilH response to this question.
