We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! T...
We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! T...
Train your users. Yep, so simple, but I will take a bet most users aren't 'trained'. Having seen possibly hundreds of implementations, and worked in various sectors and in various countries, one overw...
ATF is mostly associated to testing, but you can also do performance testing! You can read about those features in the official docs here. This is mega, because if the platform is slow, users will hat...
Automated Testing Framework'ATF' is servicenow' native testing tool. Need to load a form and check a field is mandatory?Check a submission successfully writes to the database?Need test evidence and sc...
One of the most recurring challenges I’ve seen across large-scale ServiceNow programs is how operational excellence tends to fade once the platform stabilizes.The first few months after go-live are fu...
Here’s a breakdown of how we technically implemented a Centralized Outbound API Maintenance module in ServiceNow — the same one that finally ended those 2 AM manual retries and “who re-sent that paylo...
If you’ve worked on large-scale ServiceNow implementations, you’ve probably been there —it’s 11:30 PM, a major integration has failed again, and the same team is manually re-running payloads, checking...
In the first part of this blog, we looked at how a multi-vendor operating model can be structured around a ServiceNow Centre of Excellence and Innovation (CoEI) to drive governance, standardization, a...
As organizations scale their ServiceNow adoption, one of the biggest challenges they face is governing and coordinating delivery across multiple vendors while maintaining platform consistency and redu...
You’ve spent months designing, coding and testing your new ServiceNow application for your employer/client, and you’re approaching go live. You’ve got your licensing confirmed and approved, the Change...
Let’s talk about something that doesn’t always get enough attention in technical circles—Organizational Change Management (OCM). If you’re a Solution Architect working on a ServiceNow implementation, ...
If you’ve ever built or reviewed a solution architecture diagram for a ServiceNow implementation, you know it’s more than just boxes and arrows. It’s a visual story—a snapshot of how the proposed solu...
Putting together a timeline for a ServiceNow implementation might not be rocket science, but it’s definitely more than just picking dates and stacking tasks. Over the years, I’ve learned that timeline...
One of the most common asks I get as a Solution Architect is to estimate the level of effort (LOE) for a ServiceNow implementation. Usually, this comes right after the scope has been defined—or at lea...
Should you push your code to GitHub? How the IDE will help indirectly boost the security of your platform Over the past 10 years, I’ve worked across various organisations – Government, Banking, Legal ...
I previously tasked myself with using the IDE more, looking into Fluent, and ultimately getting reactJS working in servicenow. Then I put that into a few articles to hopefully help others having a sta...
When loading (importing) data into the platform it is highly recommended to use the ImportSet API, if the import has to be triggered by a 3rd party system.By doing so you, you need to configure "REST ...
If you’ve ever been asked to build a resource plan for a ServiceNow implementation, you know it’s rarely a copy-paste job. One of the first lessons I learned as a Solution Architect is that resource p...
In Part 1, we looked at how scoping is often the starting point for any ServiceNow solutioning effort. Whether you're preparing a ROM, a proposal, or a full solution plan, defining the scope is what s...
Best Practices for Resilience, Scalability, and Strategic Alignment Executive Summary Telecommunications providers and large enterprises often inherit a complex web of integrations connecting critical...
