How to create Trend Reports

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Hola Community,

What are Trend Reports in ServiceNow?

Trend reports are like time machines for your IT data. They unveil the hidden story behind numbers, visualizing how metrics change over time. This allows you to identify patterns, trends, and anomalies – invaluable insights for informed decision-making.

Why Trend Reports Matter in ServiceNow

Think of trend reports as your secret weapon for optimizing IT service delivery:

✅ Improved Decision-Making: Analyze trends to make data-driven choices about resource allocation, process improvements, and service delivery.
✅ Proactive Problem Identification: Spot unusual trends before they snowball into major issues.
✅ Increased Efficiency: Identify bottlenecks and areas for improvement, streamlining your processes.
✅ Enhanced Service Delivery: Track progress towards Service Level Agreements (SLAs) and pinpoint areas for service improvement.

Remember, incidents are just the tip of the iceberg. ServiceNow reports can track trends across various metrics, including:

✅ Changes implemented
✅ Problems encountered

By analyzing these trends, you gain a holistic view of your IT service landscape, empowering you to optimize processes and deliver exceptional service.

I have created a video for ServiceNow Community to understand how to build a basic Trend Report on Change table where you can analyze how many changes were created in the last year on monthly and make informed decisions accordingly. For example: why in a specific month changes raised were more compared to other months. 

Please mark this article Helpful, if it helped you.

Finally, don't forget to share in comments where you think Trend reports can be beneficial.

Cheers,

Hardit Singh

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