Hola Community,
I have often seen new ServiceNow Admins getting confused between these terminologies. The functionality is similar, but the impact is huge. As a SN admin, it becomes important to understand difference between these two.
You can also look at the below video and understand both of these keywords with an example and demo. Please share this article with ServiceNow Community, so that it helps all the newbies.
Please mark this article as Helpful, if it helped you.
Cheers,
Hardit Singh
