Populate Type of Device in Incident using Business Rules

[PrashantLearnIT]

Hello Everyone,

In this video, I will cover scenario-based solutions which our implementations might require in various projects.

I have explained how to Populate Type of Device in Incident using Business Rules.

==========================BUSINESS RULES============================

Table - Incident
When to Run - Before Insert
Script -
(function executeRule(current, previous /*null when async*/ ) {

// Add your code here
var device = GlideMobileExtensions.getDeviceType();

if (device == 'doctype')
current.u_type_of_device = 'Laptop / Desktop';

})(current, previous);

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Best Regards,

Prashant Kumar (LearnIT)

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