Shamma Negi
Kilo Sage
Kilo Sage

Details:

 

When attempting to create or edit a knowledge article, the ownership group field is not showing group have type either as itil or assignment.

 

This is an expected OOB behavior.

 

Steps to Resolve:

 

This field have OOB reference qualifier which allows it to show only those groups which have type "knowledge". See below:

 

ShammaNegi_0-1703682161461.png

 

 

 


This is an expected OOB behavior.

 

Hope this helps.

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Regards,

Shamma Negi