ServiceNow Things to Know 28: Audit Attachment Download and Deletion

[PrashantLearnIT]

Events fired related to attachments

Ever needed to know for audit purposes if user has downloaded an attachment? Or user has deleted an attachments? There is OOTB events triggered which can be used. 

Event	Description
attachment.read	An attachment has been read or downloaded.
attachment.uploaded	An attachment has been uploaded. If multiple attachments are uploaded to a record at one time, only one event is created.
attachment.deleted	An attachment has been deleted. This event is also triggered when the record containing the attachment is deleted. If a record is deleted that contains multiple attachments, a separate event is triggered for each attachment in the deleted record.
attachment.renamed	An attachment has been renamed.

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