ServiceNow Things to Know 48: get() function

PrashantLearnIT · ‎12-22-2023

You may know that get() function can accept two arguments. When you pass two arguments, the first becomes the column for searching and the second is the value. But you should also know that get() can return multiple records based on the condition passed. So do not write your script under the assumption that get() will return only one record.

Script:
var incident = new GlideRecord('incident');
if (incident.get('caller_id', gs.getUserID())) { //This returns more than one record
gs.print(incident.number);
incident.next(); //You can iterate to next record like a normal gliderecord query
gs.print(incident.number);
}