ServiceNow's JavaScript Executor

You might already know about this tool, but if you don't, here's a handy little ServiceNow feature that's worth keeping in your developer toolkit: the JavaScript Executor. It's one of those utilities ...

“Please Reach Out to Your Account Representative” - The Default Answer to ServiceNow Subscriptions

If you've ever tried to add a module, renew a license, or simply ask "how much does this cost?" within the ServiceNow ecosystem, you've likely been met with the same response: "Please reach out to you...

Efficient Data Migration in ServiceNow with GlideRecord.chooseWindow()

When migrating or updating thousands of records in ServiceNow, running one massive GlideRecord query can slow down your instance and make the operation harder to control.A script that works perfectly ...

Spoke Generator at K26 — I Built an Integration With Just Docs

Hey Community, Following up on my Knowledge 2026 session, I've published a full walkthrough of lab CCL6465 — Spoke Generator Hands-On: AI-Powered Integrations — on the Now Bytes YouTube channel. In th...

Guided Simulations Are Here: ServiceNow University Changed the Way We Learn

Have you ever been excited to start a ServiceNow lab, only to find yourself juggling between instructions, a simulator window, validation steps, and troubleshooting what went wrong? I know I have. For...

Flow Designer in ServiceNow: What the Australia Release Actually Changes

Flow Designer in ServiceNow: What the Australia Release Actually Changes I've been working with Flow Designer since it replaced the old Workflow Editor, and honestly, it took a while for the platform ...

BuildAgent at K26 — I Built a Full App With Just Prompts

What is BuildAgent? BuildAgent is ServiceNow's AI development assistant, built into ServiceNow Studio as of the Australia release. That's the key change. It's no longer tucked away in the IDE — it's f...

Smart Attachment Handling for Mobile Agent Applications

Managing Bulk Attachment Fields in Mobile Agent Overview This article explains the implementation approach for handling bulk attachment fields in Mobile Agent applications. The solution focuses on man...

Update Set sys_ids: What Actually Happens When You Move Them Between Instances

Two Transport Mechanisms, Same Behaviour There are two common ways an update set ends up on a target instance: Retrieve Update Set is the platform-native mechanism for pulling an update set from a rem...

How to Avoid Script Steps in ServiceNow Flow Designer Using Transform Functions

One common pattern I’ve noticed while developing flows in ServiceNow is that many developers immediately start writing scripts whenever they need to manipulate a value inside Flow Designer. Typical ap...

You Know More Than You Think: A Framework for Delivering a Talk That Sticks

You Know More Than You Think: A Framework for Delivering a Talk That Sticks If you've spent years building on ServiceNow, there's a good chance you've solved problems that other practitioners are runn...

A challenging question for ServiceNow Community

Hola Community Here’s an interesting challenge for all the ServiceNow Architects and Developers out there. 里 The Scenario Imagine this: Your ServiceNow instance already has thousands of email notifica...

Mark's #Know26 recap

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Las Vegas is already a week behind us. As always, it took me a few days to recover. Somehow I fall into the sam...

Hyperscaler: ServiceNow to GCP Migration

Use Case: A guide on executing the GCP Migration, focusing on strategies to minimize operational costs for the customer and methods to transition from a multi-cloud environment to a unified cloud solu...

Why Staying Close to OOB in ServiceNow Makes Things Easier

If you spend enough time working in ServiceNow, you eventually notice a pattern: the environments that run the smoothest are usually the ones that stayed closest to Out-of-the-Box (OOB) functionality....

Document Template: How to Generate Document From Tickets?

Use Case: I wish to create a PDF or Word document derived from the ticket. Upon clicking the 'Generate Certificate' button, the document should be produced and attached to the corresponding ticket. So...

The Most Underrated ServiceNow Skill: Asking the Right Questions Before You Build

In ServiceNow projects, failures rarely happen because someone doesn’t know how to write a Script Include or configure a Flow.They happen because the wrong thing was built—perfectly.At the heart of mo...

Filtering Intune Records from the Last 24 Hours in ServiceNow Using the Execute Before Script

The problem with Intune's query limitations Anyone who has built or maintained a ServiceNow-Intune integration knows the pain. ServiceNow's native connectors let you write dynamic encoded queries - th...

How to Convert Large Flows into Reusable Subflows in ServiceNow

ServiceNow · Flow Designer Stop Rebuilding Large Flows — Convert Them into Subflows in Seconds Learn how to quickly convert existing Flow actions into reusable Subflows and build cleaner, more maintai...

A Pattern Language for ServiceNow Delivery Projects (MVP Sampler)

This book presents the Minimum Viable Pattern (MVP) set from "A Pattern Language for ServiceNow Delivery Projects" by Philip Swann, Head of Technical Consulting, Wrangu. When you have finished reading...