Hola Community,
Let's understand Query Business Rules in depth in ServiceNow.
Imagine them as gatekeepers, standing between users and the raw data. These rules intercept queries before they hit the database, wielding their custom script like magic wands.
Depending on the defined conditions, they can:
Filter: Show only relevant records based on user roles, field values, or other criteria. Imagine an analyst seeing only high-priority incidents assigned to them.
Modify: Tweak data on the fly before it reaches the user's eyes. Perhaps add urgency flags to incidents nearing escalation deadlines.
Restrict: Block access to sensitive data based on security levels. Think user A seeing only their own tickets, not everyone's.
Query Business Rules offer a plethora of benefits:
Enhanced User Experience: Users see only what's relevant, streamlining workflows and boosting productivity.
Improved Data Security: Restricting access protects sensitive information, mitigating risk.
Automated Data Governance: Enforce predefined data policies without manual intervention.
Reduced Query Load: Fewer irrelevant queries improve database performance.
If you want to learn more about Query Business Rules with a real work example, please watch the below video.
Also, please mark this article as Helpful if it helped you.
Cheers,
Hardit Singh
