1.Modify action on phase transition Change Request Form - Enforce user enters the Actual Start and A

[nameisnani]

Hi Team ,

can any one please help me on this requirment .

Currently when a change is transitioned from Scheduled to Implement phase ServiceNow auto-updates the actual Start time with the date time when the change was transitioned - THis also happens to teh Actual End Date when the change is transitioned to Review phase.

As this is action is often done after the the planned implementation window, the user does not end up capturing the correct Actual Implementation window - this leads to a situation that requires multiple follow ups from change management team to ascertain whether the change was "Unauthortised i.e. implemented outside the approved planned implementation window or whether this was an admin error which needs to be corrected otherwise the change will look as if it was unauthorised.

This is extremely frustrating as it requires an attestaion email from the implementor to be attached and the dates to be modified by change management - Often requests for these attestations are not responded to leaving changes open for months after they should have been completed.

One way to address this is to remove the auto update feature on transition and instead require the user to add th dates manually - The instructions/options for doing this are listed below for teh "Actual Start Date" but the same needs to apply to teh "Actual End Date"

please provide me the configuration steps .

[Dr Atul G- LNG]

Hi @nameisnani 

Greetings!!

I have already given answer for this

https://www.servicenow.com/community/developer-forum/modify-action-on-phase-transition-change-reques...