Standard Change not moving to Assess

[VaishnaviR5151]

Hi,

I'm trying to add an Assess state to the Standard Change flow.

Current setup:

• Added Assess (-4) state
• Added transition New → Assess
• Assignment Group is populated
• Request Approval UI Action sets state to -4

Issue:

• When I click Request Approval, the change briefly updates but after refresh it returns to New.Also never generates the approval.
• However,on the other instance(pdi and other instance,added assess state and created 2 BR ,it is working ok)Just for this specific instance,we are facing issue.
• No approval gets created.
• SN Utils only shows valid states as:
  • New (-5)
  • Scheduled (-2)

Things I've checked:

• Assess state exists and is active.
• New → Assess transition exists and is active.
• Workflows were disabled for testing.
• No Flow Designer logic found updating state

[Dr Atul G- LNG]

Hi @VaishnaviR5151 

No, it doesn’t change to OOTB. Instead, it moves to the Scheduled state, which is OOTB.