2.2.difference behaviour b/w platform and in portal

[nameisnani]

Hi Team , 

There is a difference behavior between Portal and Platform ends. 

We have catalog called Lost or Stolen Device. Based on device type, a Short description is populating .

For example, if I choose device type is 'Laptop' >> In short description field, it is populating like this, i.e. [ Lost/Stolen Laptop Report] [By requestor for name ] 

For this, i have written client script.

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var deviceTypeValue = g_form.getValue('device_type');

    g_form.getReference('requested_for', function(requestedForRecord) {
        var requestedForValue = requestedForRecord.name;

        g_form.setValue('short_description_1', "Lost/Stolen " + deviceTypeValue + ' ' + " Reported By " + requestedForValue);
    });
}

Now , the problem I am facing is that this is working fine in portal, but when we are checking from the platform , it is not working .

If you could see in the below screenshot ,from the portal and platform  in the short description field, Device Type backend name is showing instead of label .

Portal View 

Platform view 

The Result should come like this 

 In both Platform and in portal .

@Ravi Gaurav 

can anyone please help me here , what changes should i need to do in my script .

[Vaibhav127]

Hi @nameisnani ,

getvalue always returns the internal name of the choice, it may be the case that for laptop the internal and display value is same and for mobile it is different.

To get the display value of selectbox on portal try this.

var dv = g_form.getDisplayValue('select_box');

[Ravi Gaurav]

Hello isani,

Please use the below code it will work.

First of all we can't use getDisplayValue () in client script so, Use the below and mark help and accept the solution.
you have to use case wise basis like the below:-

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

var deviceTypeValue = g_form.getValue('devicetype');

var deviceTypeLabel = '';
switch(deviceTypeValue) {
case 'mobile_phone':
deviceTypeLabel = 'Mobile Phone';
break;
case 'laptop':
deviceTypeLabel = 'Laptop';
break;
// Add more cases as needed
default:
deviceTypeLabel = 'Device';
}

g_form.getReference('username', function(requestedForRecord) {
var requestedForValue = requestedForRecord.name;
console.log('Requested For:', requestedForValue);

g_form.setValue('short_descr', "Lost/Stolen " + deviceTypeLabel + ' ' + " Reported By " + requestedForValue);
});
}

[nameisnani]

Hi @Ravi Gaurav , 

I have made changes in my script 

'@Ravi Gaurav  I don't know what was mistake here . not working as per my requirement . please help me here 

[Ravi Gaurav]

share your script please !!

[nameisnani]

@Ravi Gaurav 

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var deviceTypeValue = g_form.getValue('device_type');

    var deviceTypeLabel = '';
    switch (deviceTypeValue) {
        case 'mobile_phone':
            deviceTypeLabel = 'Mobile Phone';
            break;
        case 'laptop':
            deviceTypeLabel = 'Laptop';
            break;
        case 'other_specify_desp':
            deviceTypeLabel = 'Other - Specify in Description'

            // Add more cases as needed
        default:
            deviceTypeLabel = 'Device';
	}



            g_form.getReference('username', function(requestedForRecord) {
                var requestedForValue = requestedForRecord.name;
                console.log('Requested For:', requestedForValue);

                g_form.setValue('short_description_1', "Lost/Stolen " + deviceTypeLabel + ' ' + " Reported By " + requestedForValue);
            });
    }