2.Need Help in the Workflow

[nameisnani]

Hi Team , 

I have a requirement in one of the catalog item . 

There is one catalog item,'xyz.'' In that we have 2 fields , 

When ever ' Related catgory ' ( Select box )is selected = Applications

And ' Application Name '  ( Reference field ) is selected = ServiceNow Production . After Line Manager approval it should goes to ServiceOwner approval . It should happen only when this conditions matches.

Note :- Here 'applcation name' field is reference field . 

Note :- Apart from Servicenow production selected in Application name , it should not ask for Service owner approval .

If I use Switch it is not working .

can anyone please help me with this request . How to fullfill this condtions .

Please provide screenshots for this configurations .

Application name is referring to is ' cmdb_ci_service' .

When I open ' ServiceNow Production'  table name shows 'cmdb_ci_service' .

My requirement is 

When ever 

Related category ' Application '  selected 

Application name ' ServiceNow Production'  selected

Once request submitted , 

After Line Manager approval , >>> Second level approval should be trigger to >> ServiceOwner approval (CFS_SNowSO_APR) .>>>> After this catalog task .

[Robbie]

@nameisnani,

Trying to keep the response high level and simple, add an 'IF' block to check if the Application name is equal to 'ServiceNow Production' and if so, go down the approval steps/blocks, else, carry on the same path as the other criteria.

Too high level or does that make sense?

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Thanks, Robbie