3 Strike rule on Incident form automation

nameisnani · a month ago

Hi Team ,

can anyone please help me on this requriemnet .

In Incident Module, 3 strike rule automation needs to be implemented.

If User is not responding for continuously for 3 follow-ups, Incident needs to move into resolved state automatically.

Exclude hoilday's .

How to configure this . can anyone please help me with the steps .

If possible please provide screenshots for better understanding .

@Ankur Bawiskar Please hlep me her e

Ankur Bawiskar · a month ago

@nameisnani

check this link and enhance

3-Strike Rule automation

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

nameisnani · a month ago

@Ankur Bawiskar

I can able to see only KB artcile .

could you please provide me the configuration steps . or flow steps or scrennshots for better understanding

Dr Atul G- LNG · a month ago

Hi @nameisnani

Even though you tagged Ankur for a reply, I’m surprised and sorry to say that it seems you’re looking for a ready-made solution. The KB has already been shared, and if you start working on it, you’ll learn. Simply asking for the exact steps each time won’t work, my friend — the community is here to help members grow. We’re here to guide you, not to provide every single step. The KB is well explained, and I’m sure you have good ServiceNow experience and can do it easily.

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Nikhil Bajaj9 · a month ago

Hi @Dr Atul G- LNG ,

100% agree that community is just to guide you and i guess pointers/strategies are enough to implement anything for a developer. If they are stucking in their implementation, they should ask rather than asking for complete code. In this way - they will never learn.

Regards,

Nikhil Bajaj

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Nikhil Bajaj