3 Strike rule on Incident form automation

[nameisnani]

Hi Team ,

can anyone please help me on this requriemnet .

In Incident Module, 3 strike rule automation needs to be implemented.

If User is not responding for continuously for 3 follow-ups, Incident needs to move into resolved state automatically.

Exclude hoilday's .

How to configure this . can anyone please help me with the steps . 

If possible please provide screenshots for better understanding .

@Ankur Bawiskar  Please hlep me her e

[Nikhil Bajaj9]

Hi @nameisnani ,

Can you please mark the correct answer as solution accepted and close this thread. This will help future readers as well.

Regards,

Nikhil Bajaj