403: You do not have permissions to access this page.

Community Alums · ‎08-29-2024

I have admin role and installed "Agent Workspace for HR Case Management" plugin. On clicking "Agent Workspace for HR Case Management", I am getting "403: You do not have permissions to access this page." error. How to resolve this?

Dr Atul G- LNG · ‎08-29-2024

Hi @Community Alums

Try to give HR a specific role to solve this issue. Some time product specific roles required along with Admin.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎08-29-2024

Hi @Community Alums

Try to give HR a specific role to solve this issue. Some time product specific roles required along with Admin.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums · ‎09-02-2024

got access after giving some hr core roles

SHALIKAS · ‎08-29-2024

Hii,

Please provide the role "workspace_admin" to the user.