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01-24-2025 02:27 AM
Hello,
I have a weird problem on SOW.
When I create a new Problem or Change on SOW, I realize that New Record page has a different layout than the layout you see when you open a Problem or Change record on SOW.
When I try to fix that, I see that the form has already the correct layout. Here is the layout:
And here is what you see when you create a new Problem:
Has anyone any idea how to fix this?
Thanks.
Best,
Firat
Solved! Go to Solution.
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01-24-2025 02:44 AM
Hi all,
Okay, my bad. The fields are given under details tab. Who needs Overview tab on a new record, I don't know but yeah 🙂
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01-24-2025 02:49 AM
I am not sure what is the issue here. Do you have an issue with PRB or change?
There are diffrent view on change form
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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01-24-2025 02:38 AM
Try clear cache in your instance
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01-24-2025 02:40 AM
It is the same.
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01-24-2025 02:44 AM
Hi all,
Okay, my bad. The fields are given under details tab. Who needs Overview tab on a new record, I don't know but yeah 🙂