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01-24-2025 02:27 AM
Hello,
I have a weird problem on SOW.
When I create a new Problem or Change on SOW, I realize that New Record page has a different layout than the layout you see when you open a Problem or Change record on SOW.
When I try to fix that, I see that the form has already the correct layout. Here is the layout:
And here is what you see when you create a new Problem:
Has anyone any idea how to fix this?
Thanks.
Best,
Firat
Solved! Go to Solution.
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01-24-2025 02:44 AM
Hi all,
Okay, my bad. The fields are given under details tab. Who needs Overview tab on a new record, I don't know but yeah 🙂
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01-24-2025 02:49 AM
I am not sure what is the issue here. Do you have an issue with PRB or change?
There are diffrent view on change form
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-24-2025 02:38 AM
Try clear cache in your instance
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01-24-2025 02:40 AM
It is the same.
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01-24-2025 02:44 AM
Hi all,
Okay, my bad. The fields are given under details tab. Who needs Overview tab on a new record, I don't know but yeah 🙂
