A new record page shows different layout on SOW

mfhaciahmetoglu
Mega Sage

Hello,

 

I have a weird problem on SOW.

 

When I create a new Problem or Change on SOW, I realize that New Record page has a different layout than the layout you see when you open a Problem or Change record on SOW.

 

When I try to fix that, I see that the form has already the correct layout. Here is the layout:

 

mfhaciahmetoglu_0-1737714425705.png

 

And here is what you see when you create a new Problem:

 

mfhaciahmetoglu_1-1737714455471.png

 

Has anyone any idea how to fix this?

 

Thanks.

 

Best,

Firat

1 ACCEPTED SOLUTION

mfhaciahmetoglu
Mega Sage

Hi all,

 

Okay, my bad. The fields are given under details tab. Who needs Overview tab on a new record, I don't know but yeah 🙂

 

mfhaciahmetoglu_0-1737715441610.png

 

View solution in original post

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @mfhaciahmetoglu 

 

I did not see any diffrence:

 

AGLearnNGrow_0-1737714928124.png

 

AGLearnNGrow_1-1737714942161.png

 

 

What is your problem statement, if you can explain more.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi, 

 

mfhaciahmetoglu_0-1737715091994.png

 

The fields that normally appear on a record do not appear on a new records.

Best,

Firat

 

You are sharing the screenshot of change request not the problem record. Both form has different layout.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

As I said in the first message, the problem occurs on both. But I realized why. On your record, you do not have an "overview" tab on a new records, which is logical. But in my case, there is one and I was checking that.