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01-24-2025 02:27 AM
Hello,
I have a weird problem on SOW.
When I create a new Problem or Change on SOW, I realize that New Record page has a different layout than the layout you see when you open a Problem or Change record on SOW.
When I try to fix that, I see that the form has already the correct layout. Here is the layout:
And here is what you see when you create a new Problem:
Has anyone any idea how to fix this?
Thanks.
Best,
Firat
Solved! Go to Solution.
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01-24-2025 02:44 AM
Hi all,
Okay, my bad. The fields are given under details tab. Who needs Overview tab on a new record, I don't know but yeah 🙂
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01-24-2025 02:36 AM
I did not see any diffrence:
What is your problem statement, if you can explain more.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-24-2025 02:38 AM
Hi,
The fields that normally appear on a record do not appear on a new records.
Best,
Firat
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01-24-2025 02:40 AM
You are sharing the screenshot of change request not the problem record. Both form has different layout.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-24-2025 02:46 AM
As I said in the first message, the problem occurs on both. But I realized why. On your record, you do not have an "overview" tab on a new records, which is logical. But in my case, there is one and I was checking that.