Ability to add users to watchlist of an Incident from the Portal/ESC after INC is already create

Dillin Bradley
Tera Expert

‎03-29-2024 08:13 AM

Is it possible to create a portal/esc action that allows a user to add more users to a watchlist from a fulfiller perspective after they have already submitted an incident?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-29-2024 08:18 AM

No mate, not available OOTB, if you want to do, need to do full custmization which will increase technical debts.

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Dr. Atul G. - Learn N Grow Together
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AshishKM
Kilo Patron
Kilo Patron

‎03-29-2024 08:20 AM

Hi @Dillin Bradley ,

OOTB this feature is not availble form portal side. You need to replicate the existing widget and add the custome part for watchlist option. However user can utilize the comment section to communicate with fulfiller to add some one in watchlist.

 

-Thanks,
AshishKM


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