Automatically close a ticket

[BDLEONG]

Hi there!

I have enabled to automatically close my ticket once all activities are closed. All child cases have been closed but the main ticket it is still open.

Do you know how long it takes? Is this autto-close happening immediately after all child cases and tasks are moved to closed?

Thank you,

[Dr Atul G- LNG]

Please check is any property there which has some days define? or Run a job /BR/ flow to close the parent as well.

[Service_RNow]

HI @BDLEONG 

follow thread it will be helpful

https://www.servicenow.com/community/developer-forum/when-the-child-incident-are-closed-automaticall...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Pushpanjali]

@BDLEONG 

I have shared a working example below using flow designer

Close parent incident when all child incidents are closed

Steps

1) Have flow trigger on record closure

2) then use Lookup record action to search for the Parent

3) Then use Update Action to close the parent

https://www.servicenow.com/community/now-platform-forum/if-all-child-incident-is-closed-then-after-p...

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards,

Pushpanjali

[BDLEONG]

Thank you,

So you are saying that if I want to place a rule to automatically resolve the main ticket immediately after the child cases are closed completed, I need to create a flow, correct?

So what is the purpose of the "Automatically close case" box in the HR Service?

Also, I am developing a Lifecycle Event, so I want to close the main ticket when all case/tasks in the lifecycle event are closed completed.

Thanks