UI16 Deprecation and Service Operations Workspace Mandate

Hi Team, We're planning our ServiceNow modernization roadmap. Current status:Still on UI16 + Service PortalUpgrade to Brazil this year endTwo questions:What is the official end-of-support date for UI16?Will SOW eventually become mandatory for ITSM, o...

• Question

Bulk UI Policy Actions — Configure all variables in one submit

Hey Community Sharing something I built that I think a few of you will find genuinely useful.---The ProblemCreating UI Policy Actions in ServiceNow requires you to go one-by-one through every variable — New → fill fields → Save → repeat. On a Catalog...

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PDI Doesn't wakeup

Hello Team,My PDI doesn't wake up from hibernation since last 2-3 hours. Really appreciate any help for the resolution. Thank you very much in advance. Rajan

• Question

Unable to request Personal Developer Instance(PDI)-"we were unable to assign an instance to you"

Hello ServiceNow Community,​I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:​"We were unable to assign an in...

• Question

how to get user sub region if no variable name 'subregion ' available in given record producer

• Question

Bulk UI Policy Actions — Update Set Now Available

Hi everyone,Following up on the previous post I shared last week — the Bulk UI Policy Actions Update Set is now available for anyone who wants to use it. What it solves:If you've built UI Policies for Catalog Items with many variables, you know the d...

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• User Interface (UI)

Why does gs.hasRole() return different results in Background Script and ACL?

Hello everyone,I am trying to understand the behavior of gs.hasRole() in different execution contexts.I am using the Australia release and have created a custom role with:Display Name: Intake AgentInternal Name: intake_agentThis role is assigned to t...

• Question

GlideAjax returning null from Script Include

I'm trying to convert List Collector sys_ids to user names using GlideAjax. The List Collector returns comma-separated sys_ids, which I pass to a client-callable Script Include. However, the GlideAjax response is always null. Script include var getwa...

• Question

Minha PDI

Olá! Eu venho tendo problemas para abrir minha PDI. Eu utilizo minha PDI para treinamento tive problemas e tentei o reset an Wipe Instance , já tentei o Refresh e não funcionou. Agora conforme imagem está em listeb de espera, mas já faz semanas.

• Question

Custom Table Query Not Returning Results on Customer Instance - Zurich Release

Hi Community,We have an application published on the ServiceNow Store that is in use by our end customers. However, for one specific customer, we are facing a puzzling issue that we are unable to debug.We have custom tables created in our application...

• Question

How to add Playbook Tab to the Default Record page in CSM / FSM Configurable Workspace

Hey I created a Demo Playbook in the Playbook Designer and set the table to my custom table and the trigger as the Record is created. I also edited the UX Menu Config for the CSM / FSM workspace to add the Content tree items and linked them to the Se...

• Question

Before Business rule is not updating the SLA's to flip back from Paused to in-progress

Hi All,I have been using before update business rule with the below code:Condition code:: (current.caller_id.user_name == current.sys_updated_by || current.opened_by.user_name == current.sys_updated_by) && current.assigned_to.user_name != current.sys...

• Question

assignment group is taking from assignment eligibilty

In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this

• Question

Why does gs.hasRole() behave differently in Background Script vs Scripted REST ACL?

Hello ServiceNow Community ,I've come across an interesting platform behavior while securing a Scripted REST API, and I'm curious to know whether this is expected by design or if there's something I'm overlooking.I've spent some time debugging this a...

• Question

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any   

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