about knowledge management for a catalog item there is no sla?how sla determined?

[thullurishalini]

about knowledge management for a catalog item there is no sla?how sla determined? 

[Dr Atul - LNG]

Hi @thullurishalini 

The provided information is not clear, please provide more clear details.

[Sandeep Rajput]

@thullurishalini The Service Level Agreements (SLA) usually apply on the tables extended from the task table. The objective here is to ensure the timely fulfilment of a Task/Service.

This doesn't apply on a KB article or a Catalog item as either they are for the information purposes or they help user in ordering something.

Hope this answers your question.

[AndersBGS]

Hi @thullurishalini ,

please give a deeper explanation of the business requirement. Your description is not clear.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders