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Email Notifications (OOTB)
* Functionality: ServiceNow has built-in email notifications for MID Server issues, including authentication failures. However, these may not be enabled by default.
* Configuration: You can activate and customize these notifications in the system properties related to MID Server. Navigate to System Properties > MID Server. In the Email Notifications section, you can define the recipients and customize the email content.
* Benefits: Easy to set up and provides basic alerts about authentication problems.
Which One to Choose:
* If you need basic email alerts for MID Server authentication failures, start with enabling and configuring the out-of-the-box email notifications in the system properties.
* If you want more control over notifications and actions, create custom event-driven notifications or business rules on the ecc_agent_issue table.
* If you need detailed debugging information and advanced monitoring, leverage the MID Server logs.
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MackI | ServiceNow Developer | 2 *Mainline Certification | LinkedIn Top IT Operation Voice 2023 | Sydney,Australia
