Developer

PDI Recovery Assistance Needed – Instance Stuck in Refreshing State

Hello Team,My Personal Developer Instance (dev273790) is currently stuck in “Refreshing Instance” state and shows an “unscheduled maintenance” message after a period of inactivity.This instance contains an actively developed Student Help Desk project...

Question

How to resolve this error "Email contains the same Message-ID as a previous sent email..." in PRB

Hi All, One of my instances, have been upgraded to Australia release and I am trying to send an email for a Particular Problem ticket, the email is being received within servicenow but is not being added in the work notes of Problem record. Below is...

Question

I need to configure padlock icon is coming next to attachment

Hi Folks, I am currently working on Parent–Child attachment synchronization. Attachments from the parent record are being successfully copied to the child records.However, I have observed a UI behavior difference:On the Parent Incident, the same atta...

Question

Resolved! Clarification on OOTB Behavior for RITM and Catalog Task State Updates in ServiceNow

Hello Team,I am working on the following requirement:When the “Backup Required” field is set to “Yes,” three catalog tasks should be created in parallel. If two tasks are closed as “Close Complete” and the third task is closed as “Close Incomplete,” ...

Question

New Smart Assessments Updates : Granular Delegation , Quick Edits and More!

Hello Community, Smart Assessments have become even smarter with the Australia release. Let’s explore the new features 1) Granular Delegationone of my favorites . Granular Delegation allows the primary owner to assign individual assessment sectio...

Article

How to show Software License compliance status based on multiple tenant for a publisher SAM Pro

We have Integrated with Microsoft multiple tenants to fetch Software data (Subscriptions).Using SAM-PRO- Direct SaaS Integration profiles, this integration has been done between ServiceNow and different tenants. However , It has been observed that Su...

Question

Unable to change “Save action failed” error message while creating report – sys_ui_message not work

Hi Team,I am facing an issue while creating a report in ServiceNow. When I try to save the report, I receive the following generic error message: save action failed Navigating to Reports → Create New ReportFilling the required details (Report Title, ...

Question

Copilot studio integration with ServiceNow

We are trying to create a sort of contracts bot in copilot studio that looks what is in the ast_contract and answer any questions that the user has about them. However the challenge we are facing is that most of the information is attached to the rec...

Question

Resolved! In which column or table, the AI generated summary for incident will be stored

Question

Building a Scrum Poker App with Build Agent: Lessons Learned and Technical Challenges

I have been working on agile projects for many years. A few years ago, I had an idea: it would be great if ServiceNow could support story estimation during Backlog Refinement or Sprint Planning meetings using Scrum Poker. I started working on it and ...

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Now Platform App Engine
Personal Developer Instance
Scoped App Development
Scripting and Coding
User Interface (UI)

Where to start with servicenow dynamics contact center integration

Hi Anyone know where to start with servicenow dynamics contact center integration? I'm totally blank and noob but trying to understand/map-out the possibilities Thank you/PS

Question

Hide fields based on condition in a form

Requirement: When contact has value display contact and hide: u_name, u_phone, u_company and u_email else vise versafunction onLoad() { var contact = g_form.getValue('contact'); if (contact) { // Contact has value → show contact, ...

Question

AI Experience (AIx) : are we moving away from forms and lists?

One of the most interesting shifts is happening in the UI layer. ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform. Instead of: Navigating modulesOpening formsClicking through records...

Article

How to make a list column read-only based on another field using onCellEdit?Body:

Hi everyone,I am new to ServiceNow and trying to write an onCellEdit client script.My requirement is: If the Category of a record is "Inquiry / Help", I want to prevent users from changing the State column directly from the list view (make it read-on...

Question

Get the SharePoint site owner list using the SharePoint online spoke

Get the SharePoint site owner list using the SharePoint online spoke, which component need to use from Microsoft SharePoint Online in the flow designer.

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