I have cloned the "Create Incident" Sub-Flow. Note that this is a SubFlow not a flow. I am now modifying the Activity called: "Create Task". I have added "Location" down the bottom. This is a field that the SolarWindows team would like to populate on the incident. I know I should use the CMDB. But they have already included this info into the SNMP TRAP. The Network Team are quite insistent. The Location information from the TRAP appears in the alert in the Additional Data (additional_info) field. I therefore want to extract the SWD_Location field from the JSON of the Additional Data and then set the Location Field on the incident.
The SN documentation does not say anywhere how to access these input variables for a SubFlow. When you first create the script, the ServiceNow default script contains comments that explain how to do it for a Flow - but not a Subflow. (The comments mention the trigger.current but there is no trigger.current record for my Subflow. Maybe I am confused - but I am have tried Trial and Error. I have exhausted all attempts at Googling. Any thoughts anyone? Thank you in advance.
Here is my Code
/* 2020-05-14 Doug Connell
This code is designed to fill in the Location field on the incident.
using the addititional data field from the alert.
The Additional Data Field is in JSON format.
*/
var logMessage = "";
var additionalDataString = inputs.alertGR.additional_info.toString();
logMessage += "\n inputs.keys()=" + inputs.keys();
logMessage += "\n inputs.alertGR.sys_id=" + inputs.alertGR.sys_id;
logMessage += "\n inputs.alertGR=" + inputs.alertGR;
logMessage += "\n inputs.ah_alertgr.sys_id=" + inputs.ah_alertgr.sys_id;
logMessage += "\n inputs.ah_alertgr=" + inputs.ah_alertgr;
logMessage += "\n ===== Additional Data =====\n" + additionalDataString + "\n ==========\n";
var additionalDataObject = {};
var location = "";
try {
additionalDataObject = JSON.parse(additionalDataString);
location = additionalDataObject.SWD_Location;
logMessage += "\n Setting location to: " + location;
}
catch(err) {
location = "";
logMessage += "\n Parsing the JSON failed!";
}
// Setting the source of the System Log message to "SW" (SolarWinds) so that it is easier to find.
// NOTE: Don't forget to comment this gs.log line below after you have fnished debugging.
gs.log(logMessage,"SW");
return location;
This is the output I get in the System Log:
nputs.keys()=undefined inputs.alertGR.sys_id=undefined inputs.alertGR=undefined inputs.ah_alertgr.sys_id=undefined inputs.ah_alertgr=undefined ===== Additional Data ===== undefined ========== Parsing the JSON failed!
Testing
I am testing using the Test Button at the top of the Subflow. I am entering a valid alertGR record. So I can see that it is set in the Executions record. Maybe inputs are not part of the inputs object? Maybe it is called something else - maybe input or my_inputs? Maybe I have to create a custom Activity? I am in the dark and guessing.
