Access to this content denied based on report_view field ACLs
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2 hours ago
Hi everyone. After upgrading Dev and Test to Australia, I noticed an odd change on the CSM portal view when impersonating a customer admin. The pie chart report that is supposed to be displayed under the My Satisfaction Survey widget is now blocked by the "Access to this content denied based on report_view field ACLs."
I have tried to troubleshoot this error by checking all the ACLs related to report-view operation under the metric result table which is the source of the report not displaying and followed all the other shared know articles but still not getting this fix right. Any help on this will be appreciated.
Thanks.
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an hour ago
this is default behavior after Australia upgrade
check below links
Access control: When users can't see what they should
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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43m ago
Hi Ankur,
I have seen these articles already during my troubleshoot and have tried the solution but still not able to get it work. This is a real blocker as I cannot upgrade production until I have managed to make it work.
