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Access to this content denied based on report_view field ACLs

Pinky_setso
Tera Contributor

Hi everyone. After upgrading Dev and Test to Australia, I noticed an odd change on the CSM portal view when impersonating a customer admin. The pie chart report that is supposed to be displayed under the My Satisfaction Survey widget is now blocked by the "Access to this  content denied based on report_view field ACLs."

 

I have tried to troubleshoot this error by checking all the ACLs related to report-view operation under the metric result table which is the source of the report not displaying and followed all the other shared know articles but still not getting this fix right. Any help on this will be appreciated.

 

Thanks.

Pinky_setso_0-1791464669751.png

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@Pinky_setso 

this is default behavior after Australia upgrade

check below links

Access control: When users can't see what they should

User cannot see dot walking field in report (user have ACL on base table), Error: "Access to this co...

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Pinky_setso
Tera Contributor

Hi Ankur,

 

I have seen these articles already during my troubleshoot and have tried the solution but still not able to get it work. This is a real blocker as I cannot upgrade production until I have managed to make it work.