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07-15-2025 06:38 AM
In ACL, I want to add a condition That Allows if the role is not ITIL.
I can use Security Attribute Condition builder for this one, or i can go for scripting.
but the problem is , the Security Attribute Condition builder is not working for me for last few days - whenever i am clicking on local, and add a condition, It is asking to select a table, i have already selected a table and ACL is saved as well, but the condition builder is not working. It is not working for existing acls and old acls both.
Thanks in Advance.
Solved! Go to Solution.
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07-15-2025 10:31 AM
NIce! Glad to hear it's fixed. @manishkskum
Please accept the solution (your own) to close this thread and use it as future reference for others.
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07-15-2025 06:41 AM
Hi @manishkskum
ACL are conditions based on table and its fields.
Different fiels are for Incidents and little bit different for Problem etc,
Please refresh your screen, select a table, then the availabel fields will be selectable. This error indicated that you did not select the table..
Please let me know how have you progressed
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07-15-2025 06:44 AM
The par fields with Name indicates table level / field level:
You can give permission to entire table:
Incident.(none)
or to particualr field
incident.category
or all remainig
incident.*
(applied on every fields that don't have its rule, in this case all the field except of category because categoy has incident.category)
@manishkskum
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07-15-2025 08:32 AM
Hi @GlideFather ,
Thank you for the prompt response, but I have selected the table, and i have also tried the same thing for the existing ACL, but the condition builder is not working. I checked other instances, and this feature is available in all of the instances except mine.
I have used this feature a couple of weeks back in this instance only and it was working but now condition builder is not working.
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07-15-2025 08:47 AM
from your screenshot:
This logo is super old, what is your current version of the Instance? :)))
mine starts with 292something :DD how long do you have this in operating?
Tip: if it works in another instances, have you consider exporting/cloning the other instance into the broken one? ALso are the roles same across instances?
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */