ACL Issue in Flow When the Flow is triggered by the System

[Rohit_Singh_19]

Hi All/ @Ankur Bawiskar 

I have a flow which is triggered at 4:00 AM GMT. Now in that flow I am using look-up record for the table X and then sending an email using Send Email Action. In Send E-mail body I am using Table X record attributes using data pili picker. When I am testing the Flow using Test UI Action in flow I am not facing any issue. My Flow Properties is set as Run As - User Who initiates the session.

However, when the flow is getting triggered by the system at 4:00 AM GMT. I am getting an error while sending email. 

I tried to change the Flow property to Run As - System User. Now when I am testing it manually through UI Action I am getting the same ACL error.

My understanding is when the flow is initiated by the system then the all the ACL's are evaluated to true. 

Error: Email validation failed: ACL restricts retrieval of the record: Table Name of X Sys_ID of the table record

Note: The Flow and Table X both are in same application. 

[Huynh Loc]

Hi @Rohit_Singh_19 ,

Setting the Run as property to User who initiates session should resolve the issue.

For further details, please refer to the following article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852784

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