ACL Issue in Task.Universal

rconstantino · 3 weeks ago

Good morning,

I have created a record producer and have added Task.Universal Request to the related links.
As an admin I can access the interceptor page but as a non-admin I cannot.

What ACL needs to be updated for this?

I would have thought task.universal request but that did not work (OOB there is a write ACL, I also created a read and create with ITIL and snc_internal roles.

Any help is always appreciated,

Rachel

DrewW · 3 weeks ago

Last I checked you had to have the role set in the Roles field on the interceptor answer, so make sure that is blank and then the user must have access to the target table or URL.

So since you put this on the task table the user is going to need access to create a task record. But I would check your ServiceNow contract because giving a role write access usually causes that role to become a fulfiller role which will cost money. So I would be mindful of the roles you add write access to.

View solution in original post

DrewW · 3 weeks ago

Its not just the interceptor that you need to make sure the user has access to. You need to make sure that the user has create access to the Task table so they see the new button.

rconstantino · 3 weeks ago

Thank you - I have done that and still do not have access to create new.

What is the exact ACL I need to create or edit?

DrewW · 3 weeks ago

You need to look at the Task table ACL's for create and see what roles are there. And if itil is missing from that ACL.

rconstantino · 3 weeks ago

Thank you.

I knew it was a create ACL on the task table. I didn't know what field... I selected none and assigned the itil role - it is now working as expected.