Developer

Record producer description showing as preview on item page .and the links in it are not responding

SpoilerSpoilerwe have a record producer with description added in html source code which is showing also as a preview on the item page we have a record producer with description added in html source code which is showing also as a preview on the ite...

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Understanding the Usage of Duration and Custom Assessment Metric Data Types

Hi All,I am looking for some clarification on the Duration and Custom data types available in the Assessment Metric record.1. Duration Data TypeWhile exploring this data type, I noticed the following:A Method with type "Assessment" is not available w...

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PDI Just went offline

Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...

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Dev instance is offline

Personal dev instance is offline and not waking up after refresh also it is showing offlinedev328303

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Send Notifications based on below scenario excluding weekend while Due Date Calculation?How to do ?

For Custom Form For Each Record If Due Date is tomorrow Send Email1 on TodayElse If Due Date = Today + 3Send Email2 on Due Date + 3Else If Due Date = Today + 5Send Email3 Due Date + 5 CC Manager Exclude Weekends while Due Date Calculation

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How to uncheck / hide all activities on a form by default for all users

How to uncheck / hide all activities on a form by default for all users. later they should be able to select or filter activities as per their requirement

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Creating INC ticket by using the scheduled job

Hi All,We have implemented the logic to create an INC ticket based on the scheduled job execution. However, for the INC ticket Description field, we need to populate a catalog URL in a user-friendly format.Currently, the complete catalog URL is displ...

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Service Portal Standard Ticket Page Showing Work Notes Instead of Additional Comments

Hi,I am working on a requirement where I need to display only the Additional Comments field on the standard ticket page in the Service Portal. Please refer to the attached screenshot below. Currently, the page is showing the Work Notes field, but my ...

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Admin user suddenly cannot edit any scripts “Cannot edit in read-only editor”

Hi,I have the admin role, but I suddenly noticed that I can’t edit any script fields in the instance.This happens with Client Scripts, Business Rules, Script Includes, Dynamic Content, etc. The script editor shows:“Cannot edit in read-only editor” Ha...

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Resolved! How to add Colored Dots on the Case Record New Column List in CSM/FSM Workspace

Hello Everyone,I would like to add colored status indicators (dots) before the Case Number based on the Case State. Currently, I can see that colored dots and background colors are displayed for the State and Priority columns in Workspace. While I kn...

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Personal Dev Instance Offline

Hi Team,My PDI is offline, I tried refreshing, activating a plugin but no luck. I see a message saying that it'll be online in sometime but I have been waiting for a while now. I don't want my work lost as today my instance will get reclaimed. Tha...

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PDI dev434565 Offline and Returning 502 Bad Gateway (snow_adc) - Any Recovery Options?

Hi Team,I am facing an issue with my Personal Developer Instance (dev434565).The instance is showing Offline in the Developer Portal, and when I try to access it, I receive a 502 Bad Gateway (snow_adc) error or Bad RequestThis combination of host an...

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How can we fix the Subscription Dashboard to show ITSM and SPM licences consumed?

Hi everyone,We are currently on the Zurich release and looking at the Subscription Dashboard > Instance Entitlements tab.We can see the purchased/licensed entitlements, but we don’t seem to see the actual licences consumed/used for ITSM and SPM.Has ...

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Create HR Criteria for allowing only certain groups members to have access to an HR Service.

I have a requirement to restrict HR Case creation access for a specific HR Service to certain users/groups.For example, when an HR Agent opens the HR Agent Workspace and clicks New to create a case, there is an HR Service dropdown. The "XYZ" HR Servi...

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PDI Instance dev400774 Offline Since Yesterday

Hello Team, My Personal Developer Instance (PDI) dev400774 was working correctly on Friday. Since yesterday, the instance has been showing as Offline in the Developer Portal. When I try to access:https://dev400774.service-now.com/login.do I receive t...

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